ComplaintsforPro Cars USA

• Initial Complaint

  10/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 08/23/23 we contacted ******* in *****, ** and spoke to ***************************, salesperson about the 2014 Range Rover Sport that was advertised for $20,995.**** informed us that the car was in the shop receiving a new Supercharger and that he would call us in a couple of weeks, when it was done. **** made an appointment with us on 08/21/23 to see the car as the repairs had been completed. On 09/06/2023 we drove 2.5 hours to see and buy the vehicle, to our surprised was now priced at $23,995. We agreed to the price of $20,000. Refusing the extended warranty was based on the verbal assurances that the new supercharger was installed and that the mechanic had done his due diligence in checking over the vehicle after the installation. Also ******** Statutory Used Car Warranty states that IMPLIED WARRANTIES are valid until the 15th calendar day of sale. On 09/20/23 the vehicle stalled on the highway and oil was released upon the vehicle shut down. The car was towed to a local mechanic. The next day I called **** to inform him of this failure and he assured us that he would have a solution. I awaited his call back and then wrote him a letter to further find a resolution to the problem. I waited a few more days, the vehicle was then towed to a certified Land Rover mechanic on 9/26/23, the mechanic informed us that the vehicle had experienced a catastrophic failure due to the connecting rod puncturing the engine block. The mechanic states that the engine may have had an obstruction and the supposed NEW supercharger was indeed not new but a salvaged part. The additional costs to remedy and diagnose this issue has now exceeded over $850.00 as of this writing. I was given the impression that ******* was a reputable dealer and that the clean Car Fax showed regular service with only a single previous owner. A vehicle should not have a major breakdown within 14 days and I am hopeful that a resolution can be achieved to remedy this issue especially BEFORE the initial payment is due.

  

  Business response

  10/06/2023

  Good afternoon,

  This is an unfortunate situation and unfortunately things happen when purchasing used vehicles. If the customer can provide us with any documentation related to the sale of the vehicle I am more than willing to have my accountant look into it. However I understand that ******** has an implied warranty, therefore we would need to do our due diligence and verify if the vehicle was under the implied warranty at the time of the incident. As a family owned business we always recommend customers to have a mechanic of their choice to check out the vehicle prior to purchasing it. In addition the customer was offered extended warranty because luxury vehicles are expensive to maintain, therefore it is better to be protected with an extended warranty. 

  As stated above if the customer can provide the documents from the sale and also the odometer at the time of the incident and it is within the implied warranty, we are more than willing to find the best recourse for both parties. We pride ourselves on being a reputable Dealership and we are here for anything else that is being requested. Thank you and please do not hesitate to reach out to us at ************ if you have any further questions or concerns 

  PRO CARS USA 

   

  Customer response

  10/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  purchased a vehicle that is unsafe to drive. The president of the company admitted over the phone on 8/7/23 that the vehicle was a trade in and no one drove it from their company to make sure everything was safe and good. Vehicle arrived at my address on 8/5/23 at approx 12:30 pm I drove vehicle up to window tint appt, drove it back to the house to start cleaning. Along with some missing trim pc's and damage to passenger mirror. The sales person **** and i spoke on the phone and text several times that evening and got most of those issues worked out. I continued into the evening detailing and cleaning the vehicle. I woke up Sunday 8/6/23 and drove it down the ******************** to a store. I drove over 3 small humps in the road (nothing out of the norm) and the car bounced up and down and side to side violently. Luckily I was not traveling at a high rate of speed as it would have been almost certain i would have lost control of the vehicle. After doing some research online and emailing the company, **** and i texted and said they would make it right. They neglected to check out anything on this vehicle, not even an oil change or an air filter and obviously did not even drive it. I texted and emailed the sales person **** 4 times today asking when they will have a resolution. This is 100% their fault for not going through vehicle prior to selling. I like the car and feel they should pay for the repairs with the suspension. I even offered to pay for the labor which I feel that is being more than accommodating. I sent them them a solution, which I feel is being more than reasonable but have yet to receive a response.

  

  Business response

  08/09/2023

  We (Pro Cars USA) spoke with the client (***********************), yesterday at 9:17 pm (CST) with an agreement. Agreement terms and conditions were, Pro Cars USA will pay $3700 directly towards any Maintenace shop the client has chosen to have the vehicle serviced. Client was fully aware the vehicle purchased was AS IS NO DEALER Warranty purchase. Dealership has signed documents from the client that were sent via EMAIL. Client stated, not verbatim, " Any question please feel free to contact us at ************.
   
   
  Pro Cars USA

  Customer response

  08/11/2023

   
  Complaint: 20440773
  
  I am rejecting this response because I am awaiting payment of agreed amount to pay to fix rear suspension. 
  

  To add your comment about me signing the paperwork that stated as is Yes I did sign it based on the assumption your dealership did your due diligence going through and checking out the vehicle deeming it as safe to operate. Clearly you did not and this purchase was done out of state from ******** and transported to *****. All I had to go on was the car guru ad and the description based on text and pictures from ****. I am attaching pictures of what both driver and passenger sides of rear strut assembly look like. 
  

  I also would like to know why Im getting a message now saying coolant low (picture attached along with a check engine light that came on.. clearly nothing was checked. 
  

  please let me know how and when I should expect to receive payment. You can contact the shop directly and pay them and I will take care of the balance or wire me the funds. Either way. Then we can close this dispute and both move on with our lives. 
  

  please let me know if you need anything on my end. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called the car dealership (Pro Cars Usa) and asked if they wanted to buy my car. I gave them all the information requested about the car over the phone. I received an offer for $185,000 for my 2015 Lamborghini Huracan over the phone. On 11/15/2022 I accepted the offer through an app pending inspection. On 11/16/2022 I drove the car to the dealership for the inspection. After the inspection everything checked out and we agreed on the price of $185,000 and signed a bill of sale and payoff authorization from the bank of $126,823.98. I also received a check for the difference of $58,176.02. I was told a pay off check would be sent overnight and was there for over 3 hours total then left. **** called me the next day and said he didn't like the headlights and wanted to replace them. I explained to **** that I bought the car with the same headlights and never had any issues with them. I even had the car at shows and the dealership for service without any issues or complaints about the headlights. The three men that were inspecting the car never complained or saw any issues either. I personally loved the headlights so I never saw an issue either. I told him he should have said something before we signed paperwork and took possession of the vehicle. He started to insult me and the car, then threatened me, and made up some scenarios that I was trying to hide something even after I parked the car in his showroom before I left under very bright lights so he could see any flaws for himself. I told him to just call me after he calmed down and looked more into the headlights and I was willing to listen. I saw the car for sale on their website the next day and I never heard back from him again so I assumed all was good. I called 12/28/2022 because the car still hasn't been paid off after almost two months. He told me he lost my phone number even though it's all over the paperwork we both signed. Finally after being lied to after two days of trying to get ahold of him **** told me he will not be paying off the car and my two options are to bring him $15,000 to replace the headlights or bring him back the difference of $58,176.02 and take the car back. **** has had the car since 11/16/2022 and I have no idea what condition of the car is in or how many more miles he's added. He's had it for sale on his website since 11/17/2022 with the way I left it and no new headlights. **** has been very rude and disrespectful and has completely ruined my passion for cars. We shook hands and signed paperwork and he is not doing his part on paying off this car and I'm forced to make payments on a car I don't have possession of. I told him I needed to sell the car to move forward on my business plan and I cannot do anything until he pays it off and has now caused financial and family issues.

  

  Business response

  01/19/2023

  The reason the vehicle had not been paid off is because we wanted to reach an agreement with the customer since the headlights were not original. Also after the inspection other details were found during the inspection. We tried to reach the customer on several occasions and he was not willing to cooperate. After we reached him he stated he was aware of the issues but did not disclosed them at the time of the sale. He was very disrespectful and almost took it as a joke. It was very unpleasant to have this conversation with him and also the way he handle the situation by withholding information. He was in our dealership for a few hours and we really treat all of our customers as family. We trusted him and took the vehicle in with the intention of getting it inspected the next day as it was late and dark already. After going back and forth and realizing he was not going to cooperate, we had to take the loss and keep the car as is. The vehicle has been paid off and if the customer made payments he should get a refund. We apologize if the experience was not up to his standard, however we hope he finds this satisfying as the vehicle has been paid in full for the amount agreed. We are a family owned business and we strive to provide excellent customer service and experience overall. Lastly I have attached the copy of the cashed check as proof of payment. Thank you!

   

  *******************

  Pro Cars USA 

  Customer response

  01/22/2023

   
  Complaint: 18657362
  
  I am rejecting this response because:

  • I was going to remove my complaint so I can end this nightmare but I can't believe what I am reading. This response from the dealership is a lie and just brings back all the anxiety this dealership and especially **** has caused my family and I since 11/16/2022. **** did his inspection the day I brought the car to the dealership. No further inspections were ever discussed. After the inspection he accepted the car as is and we agreed on a price and signed a bill of sale. Why would I agree to leave my $185,000 car with a dealer if I didn't think the sale was final? I would of never signed a bill of sale or left the car there if I knew there were going to be any further inspections or negotiations. **** called me one time the day after saying he did not like the headlights and that was it. I never got a call about a resolution or anything else wrong with the car until I reached out to **** because the car wasn't paid off almost two months later. It took me three days to get a hold of ****. His staff told me he was having family is***s and then suddenly **** got on the phone so that was a lie. I had to block my number for him to pick up. I also had to have a friend that has been in car sales for 40 years call because I was getting nowhere and **** told him he lost my number and it's all over the paperwork. **** was yelling at me and threating me after finally speaking to him. I can't believe he would treat a customer like that. I offered to take the car to Lamborghini dealer to get a cost for the lights and whatever he was claiming was wrong with the car and he wouldn't let me. He said he found all these is***s but could never provide the documentation or proof that anything was ever wrong with the car. I asked him very calmly if he was going to pay the car off and his response was to give him $15,000 or to come get the car after having it for sale with the same headlights for two months. After feeling hopeless and  having to make loan and insurance payments on a car that wasn't in my possession. I filed a complaint with the BBB , Attorney General and that wasn't enough to get him to cooperate so I had to hire a paid attorney to *** him. I also informed my bank of the situation and they had to escalade the situation to the higher *** and got involved. That's the only reason he sent the payoff check like he was supposed to since 11/16/2022. He even sent the wrong amount so I had to pay $182.89 to close the account. Since **** took so long to send the payoff check the loan continued to accrue interest at a rate of $22.69 per day until paid in full so the bank can't even refund me for the payment I made of $1363.68 in December. **** is a professional liar and he will say anything to benefit himself. **** has been calling me repeatedly and insulting me to remove this complaint and I had to tell my attorney because I don't want anything to do with **** or the dealership but I want to make sure everyone knows the truth and warn car buyers and sellers. At this point I want him to compensate me for the extra money I had to spend for him to finally do what he agreed to in writing which is pay the car off that he agreed to buy. I want him to send me a check for $1,546.57 to my business address. I can also ask for attorney fees and insurance to be paid for but I just want what I was originally owed. I also want **** and his dealership to never contact me again. I will communicate with him through the BBB or my attorney. Every time I have to think of this situation it makes me sick to my stomach because the way I was treated. I have attached the payoff amount that was sent to ****, emails from the bank explaining I won't be getting any refunds, and the wire I had to send to close my account. 

  Sincerely,
  
  *********************

  

  Business response

  02/03/2023

  We paid off the car haven't received the title yet, as far as the payment we tried to contact his attorney so we can get hi business address we don't know where to send the check, have him send the address so we can send it. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩