ComplaintsforVillage Green Dental Center
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Complaint Details
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Initial Complaint
09/26/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Last September my wife and I did a tooth cleaning with them the first time. I called and provided my insurance to them before the appointment. They confirmed that they accept my insurance. One year later, i.e. this September, my wife received a bill from them saying she owns $378. We are shocked because we are using the same insurance (she is under my insurance) and my bill was fully covered by my insurance. I called them asking for explanation and they said they didnt know. They asked me to call my insurance company so I called and was told that the doctor I used is in the network and its covered. But my wifes doctor is not the contract so she has to pay out of pocket, which is $378. How ridiculous this is ?! We went there for tooth cleaning. They insisted an x-ray and an oral exam because they say they are covered by my insurance, which is not. Now I am paying for their mistake.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.