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          Find a Location

          Shred-It, a Stericycle Company has 134 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileShred-It, a Stericycle Company

            Document Shredding
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2355 Waukegan Rd

            Bannockburn, IL 60015-1586

            Visit Website
            (800) 697-4133

            Business hours

            Closed
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1.02/5

            Average of 220 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            357 complaints closed in last 3 years

            117 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/14/2024

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

              Shred-It, a Stericycle Company offers secure and sustainable shredding and recycling of confidential papers and hard drives. Services include One-Time Paper Shredding, Scheduled Shredding with ProtectPLUS, Drop Off Paper Shredding, Residential Shredding, Hard Drive Destruction, Product Destruction & Specialty Shredding, Mobile Paper Shredding and more. 

            Business Details

            This is a multi-location business.

            Find a Location

            Shred-It, a Stericycle Company has 134 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              2355 Waukegan Rd, Bannockburn, IL 60015-1586
              BBB File Opened:
              6/1/2002
              Years in Business:
              34
              Business Started:
              11/12/1990
              Business Incorporated:
              11/12/1990
              Accredited Since:
              5/14/2024
              Type of Entity:
              Corporation
              Alternate Business Name
              • Shred-It, Inc.
              Related Businesses
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Ms. Christie Rank, Manager
              Contact Information

              Principal

              • Ms. Christie Rank, Manager

              Customer Contact

              • Ms. Christie Rank, Manager
              Additional Contact Information

              Fax Numbers

              • (630) 462-1079
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              357 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/11/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              We entered into an agreement for shredding services. When I realized that we were eligible for Omnia pricing, which was significantly less expensive, I requested that we be moved to that pricing platform. After several months of negligence on the vendors part, we still were being charged for the higher price service. When it was finally moved to the correct pricing, I requested that they bill us accordingly back to the date of my first request for Omnia pricing. While some small adjustments were made, under the Omnia pricing agreement, we would have only been billed per pick up every 8 weeks. Instead we had 4 monthly invoices despite only having two pick **** I requested that they adjust the bills again and was told this would not happen. After having no response to my last email at all, including confirmation that our account had been removed from collections, which happened during the time I was trying to work with them to adjust the invoices and agreement.
              Read More
              Read 356 More Complaints

              Customer Reviews

              220 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Christina L

              11/15/2024

              Shred-It is the worst customer service I've experienced in my entire career. Their staff's only response to any issue is that all they can do is submit a ticket...even when you advise them that there already have submitted several tickets, they are like robots and can only state that they will submit another ticket to escalate your issue. However, no one ever reaches out to resolve the issue or completes any of the tickets. I would not recommend doing business with them as they charge for services, which they do not render.

              Shred-It, a Stericycle Company Response

              11/18/2024

              Hi *********,

              Thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns.

              Read 219 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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