ComplaintsforKhg Properties

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Wednesday, November 01, **23, I ******* ***** met someone from ******* Property management to view one of their properties at ** *******, **********, ******** ***** at 330 pm. I viewed the property and I made it clear that I am interested in renting it. Then and I was urged by the guy who I believed was Mr. *******. I asked Mr. ******* what was next. Mr. ******* implied that 1st come 1st serve. I had the amount of funds that was the amount of the deposit so I rushed to the ******* Property management to put down my down payment. I was given a receipt in the amount that I payed, $875.. I did not sign a lease, and I was told that the unit would be cleaned out in a weak and at this point still had not been called. I decided to go with another option on Friday, November 10, **23. Thursday, November 10th, **23 I called ******* Property Management and asked if I could have my deposit back because I was no longer interested in renting this unit, I was told that they do not refund deposits after the 3rd business day. I implied to them that I had not signed a lease yet and had not yet been called to that the unit had been cleaned out and at this point and date 11/09/**23 I had not gotten that call yet. The woman then implied that the money had been deposited and she will have someone call me back. No call. 11/10/**23 9a.m. hour I called and repeated my story. I was then told to call back in an hour to talk with a specific person. I decided to go up there instead. Once there I repeated my issue to whom I believed was Mr. *******. Mr. ******* stated that after the 3rd business day there are no refunds. I implied to him that I did not sign a lease and I had not yet receive a call from anyone about the unit being clean for me to move in and so why can't I have my $875 deposit back. Mr. ******* stated because he loss money because the unit had been taking of rental sites as for rent. I understand that but it is unfair to keep my whole $875.

  Business response

  12/15/2023

  This person is not telling the whole truth. She was told that the unit has not been cleaned and we still needed  a city inspection. Inspections take at least two weeks to be completed. She did come into the office crying about two-three weeks after putting down the deposit on the unit. The tenant stated that she can not take the unit because she wanted her child in another school district.  She was told that legally she only has three days to get her deposit back but we would talk to the owner of the property and try to get her a refund back as soon as we re rented the unit. At this time, the file has been given to my attorney for review     

  Customer response

  12/19/2023

  Complaint: ********
  
  I am rejecting this response because:
  

  It was untrue when they said they told me that I would sign the lease and then get the keys after the inspection, which was going to take up to 2 weeks. I would not have given them my money knowing the possibility of the unit not passing inspection. I did not sign a lease or any type of agreement that would bind me to this. I only paid a deposit of $895 and she gave me a receipt of the deposit. I do plan on taking action. I've contacted the Attorney General's office and also plan on filing a lawsuit. I started a social media post and invited anyone who have had any unfair treatment or behavior to share their experience about this business to my post. They did not tell me about a 3 day policy until after I asked for my refund back, which was 9 days after the inspection. 
  
  
  Sincerely,
  
  ******* ******* *****

• Initial Complaint

  09/25/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I originally signed a lease in May. There were things that needed to be fixed but three weeks later I still wasn&#**;t in the apartment. I didn&#**;t feel comfortable moving in because there was so much to be done. I finally moved in May 20th. Now, things still aren&#**;t repaired and I&#**;m losing money on food because of the refrigerator; here are the other things that are yet to be repaired: tub, refrigerator, oven, it wasn&#**;t clean (they said they hired a professional company), we spent over a week trying to get the apt clean (feces and blood), I have no blinds on the main window and I&#**;m on the first floor. The walls a filthy--they should have been repainted. I paid a $450 deposit and my rent is $850 for a nasty two-bedroom apartment.

  Business response

  09/26/2023

  ******* ******** ********** did manage the property at the time the tenant moved in. The owner of the property has his own maintenance crew and ******* never was responsible for the maintenance at that property. ******* Has not managed the property in question since the middle of July 2023. The owner started his own management company and the tenant would need to bring any request to them

   

  ***********************

  ******* Property Management

  Customer response

  09/29/2023

  This is my tenant portal on *** ********** website

  Customer response

  09/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer response

  10/09/2023

  She wants to get out of a lease with an apartment she is staying in that has switched management.

  Business response

  11/08/2023

  She needs to talk to the new management company.

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband has lived here since 1994, and I have lived her for 13 years. Last July our air conditioner went out and I told my landlord. Since last year he has sent technicians out to look at the air conditioner, but everyone who came out said they couldn't charge it because the compressor was shot. In July I reported the issue to Chanel 5 and he was asked why we were without an air conditioner. My landlord responded by saying he was waiting to put us in a new apartment unit with a working air conditioner. In August of last year I was able to get a window unit from Urban League but had to give it back after 3 months. In January of this year I asked the landlord about when he would put us in a new apartment, but he said when they were done cleaning the apartment they would give us a call. Since then I've asked about the air conditioner every time I went to pay the rent. When I asked about the air again this month he said he would send someone out. I told him that every time he sends someone they say the same thing about the compressor. He provided a portable window unit on 7/2/23 that's inside the front window in our living room. It does not cool the entire apartment. Since providing the portable air conditioner our landlord has not given us any information on when the air would be fixed. In the lease it states the property management company would fix major repairs needed for the  air conditioner. This issue was reported last year and it's still not fixed. My husband is a disabled veteran and I'm concerned about his health. He as COPD and was in the hospital for 44 days last year due to issues related not having central air.

  Business response

  07/31/2023

  The tenants in question do have a central air unit the needs replaces. They stated that they have a window unit from the urban league and I did go out and by a portable unit for them to use. The tenants has been offered a different unit but they do not wish to pay the current market rent. They owner is currently working with Ameren to have mini split units installed in  all of the units, Dandell Does not own the property and does not have the final  say on any major repairs. We also do not manage the property any more. The owner of the property now manages the property himself

   

  ***** ******

  Dandell Property Management

   

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