ComplaintsforChicago Gift Baskets USA
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Complaint Details
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Initial Complaint
06/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Mar 31, 2024, 10:48:59 AM, I ordered a Large VEGAN Chocolate Cake and paid additional for A Special Message written on this Cake. The order was for my Son who has been Vegan for over 15 years. We did not receive what I ordered.Instead, the item we received was NON-VEGAN and Not Eatable. No message written on it.The item was ball shaped, crumbled and cracked not from shipping but due to how stale and dried out it was. The item was received one day late due due to a trailer dispatch issue.I contacted the company on Thursday, April 4, 2024 8:23 PM and requested a refund and return information. I sent them pictures of what was received.I received a response from the company on Friday, April 5, 2024 8:32 AM refusing the refund stating: "we reserve the right to substitute such items with similar products of equal or greater value to ensure that orders are delivered in a timely manner without incurring further delays. Degrees of substitution may vary. In some rare instances, the entire contents of an order may be substituted".We did not receive a similar product of equal or greater value. The item we received was NON-Eatable, NOT VEGAN. An edible, vegan purchase can not be substituted with a non-edible item.Website I purchased from: ********************************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.