ComplaintsforNOW Foods

• Initial Complaint

  04/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought the jojoba oil at H-E-B in ** and within a couple of months it grew what looked like mold and fuzzy debris in the oil. This cant be healthy for anyone.

  Business response

  04/17/2023

  The consumer should have been able to bring this product back to HEB for a refund. 
  If she didn't, NOW Foods customer service would gladly send out a call tag and pick up the product so we can evaluate the product and hopefully determine what may have happened.
  Please have the consumer contact customer service at *********************************************** so we can pick up the product and replace or give credit for a new item at the same value.

• Initial Complaint

  03/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed order Number: LV19857576 From lucky vitamin and returned it last month for a refund. I have not received my full refund, and their website is closed. I was transferred to NowFoods to fix my issue. It says its the same company. Have your billing team look into this and issue the refund immediately. Or further action wil be taken thanks

  Business response

  03/14/2023

  A member of the customer service team from NOW emailed the person directly to resolve this refund issue from a purchase they made at LuckyVitamin.com. 

  Customer response

  03/14/2023

   
  Complaint: 19593007
  
  I am rejecting this response because: please resolve the issue immeditaely. Issue the refund and send me the refund receipt. This business is closing and tried to reject my refund for no good reason, and attempted to scam me. Their policy clearly states opened or closed products can be returned. Now they claim the products were empty. It does not matter. I bought a vitamin, i used it for one month and it did not help me at all. I need an explanation why they tried ti change their own policy and scam me out of my money. Otherwise i will be taking legal action
  
  Sincerely,
  
  Broni Keyz

  Business response

  03/16/2023

  The customer was refunded for order ********** on 3/14/2023 in the amount of $177.93, and for order LV19861833 $70.07 on 3/13/2023. The difference in both refunds is $15.90, which is the label fee of $7.95 (2) in which the customer used our labels to return the parcels. We processed the additional $15.90 refund on 3/15/23 to settle this complaint, and will send the customer an email.
  
  

  Customer response

  03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Broni Keyz

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩