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Complaint Details
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Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had siding windows done less than 1yr ago, have had company already come back fix twice other spots, he refuses to fix his work and sent threatening text messages also. Siding isn't locked in place and is held up by bubblegum. Windows get foggy, and said that's how they are I researched it and seals are broken in window leaking.
Business response
05/07/2024
To whom this may concern,
I will address the complaints and then share the whole scenario.
1. Picture one is a very simple correction that takes 10 seconds to relock. Vinyl siding expands and contracts and could have been potentially jarred by high winds with the field surrounding the house.
2. His original messages said the siding was held w sealant. It appears to have sealant on the back.Reason :The home is older so the foundation is sinking drastically on that corner of the home. Therefore, the top piece that is supposed to lock in does not like it should so sealant was initially used. The remainder of the house overall looks great and he definately would not have paid in full if he didn't agree.
History:We been in business since 2006 with a track record of keeping our customers happy and having the best reputation by doing so, this complaint is not our culture so please take things with a grain of salt. The two repairs that were made were very petty cosmetic repairs to make him happy, not poor workmanship. This is a disgruntle customer and prior friend. We never refused to come back to help. He flat out cussed out everyone at my company at one point or another. The customer is very aggressive to the point where we are avoiding conflict. He made several threats and has slandered us calling us "scammers". We have delivered everything in the contract as agreed and had no problem making right and considering filing a lawsuit for the slandering. But the truth is this customer looks for confrontation. I dont expect my help let him mistreat them or myself, but us refusing to come back is flat out FALSE. As for the windows all that needs done is to contact the manufacturer, they are all under warranty. We had a heated discussion, being my friend he called me over the weekend freaking out on me. Finally after dealing with his ongoing negativity and him making threats over very petty things that could easily be fixed we had words and it got ugly. This is where it got personal and was no longer work related since he was a prior friend. He has called my personal phone to the point where he is in tears and cant even control his emotions. Im not sure if the customer has medical conditions, but this is an extreme case of a disgruntle customer. Everything can be fixed, he just wants his money back . The work is fine, I refuse to let hm bully our staff anymore. The stuff that needs corrected is minor and is an easy fix
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.