ComplaintsforAllsaints USA Limited
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Complaint Details
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Initial Complaint
10/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Hello, I ordered (Order number: *********) the Izaka Leather Bomber Jacket and discovered a nice size hole in the pocket. I have been emailing AllSaints for months (first email dated July 23, 2022) now requesting some sort of gesture/price adjustment and have received no response. This is a defect.Business response
10/24/2022
Dear *************************,
We are sorry to hear that the item didn't perform as expected.
We can see that you have reached out via email and we have offered you a few options to support in the past.
As we are unable to reship the item to you, we have refunded entirely the order 102889075 back to the original payment method.
Klarna will update the payment accordingly and [rocess the refund for you.
Please let us know if there is anything else we can do for you.
Regards,
*****
Customer response
10/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
06/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
06/20/2022 Ordered $460. worth of clothing from ALLSAINTS Online. Merchant order ID ********* Amazon Pay payment ID ******************* Order date Monday, June 20, 2022 3:36:21 PM PDT Received an empty box containing only a return label.The box was not tampered with in any way. Completely sealed but empty.Merchant's response:"Thanks for your patience while we investigate your report of ?DELIVERY: Item not in parcel We have reviewed the evidence provided by our courier's investigation team as well as evidence supplied by our distribution teams and can now provide an outcome.Unfortunately, your claim has not been supported since the evidence demonstrates that we have met our terms of service in successfully delivering your parcel.After reviewing CCTV footage we can see all items were picked, scanned accordingly with each unique barcode and packed within your order *********, with confirmation from yourself that the parcel was not tampered with and we are confident that your entire was successfully fulfilled.Therefore, regrettably we will not be able to move forward with your request for a reship or refund.Business response
07/01/2022
Hi BBB *******,
Thank you for getting in touch.
We can confirm that initially we rejected customer's claim for the lost parcel.
The customer confirmed they received an empty box.
Rejected based on :
Customer did confirm parcel was not tampered.
Our distribution centre confirmed weight **** + empty box **** = **** LBS
UPS confirmed weight for **** lbs.
We would refund if it was for 1 item or 2 missing, however customer is claiming that an empty box was sent.
Evidence provided by ******************* and Courier : All items have been sent to the customer successfullyHowever, the customer has been reaching out to us via numerous channels and as a gesture of goodwill, we have refunded the customer in full on June 28' 2022.
******************** ref# 2333445
This case has been solved.
Please let us know if you need any more information.
Thanks,
*****
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.