Customer ReviewsforULTA Beauty

I do not usually write reviews but I am very frustrated. I recently placed a large order online but normally do in store orders. Since I placed the order online I have been locked out of my account. *** called customer service, spoke to the chat service and went in store to update my information with my photo ID. When I went in store the girl was very nice and updated my information for me, and it seemed that someone had hacked my account since my online order. They had changed my email, address and phone number to random information, I went to change my password today after going in store yesterday and it is still not working. I called again today to customer service and she said she cannot help me because I can not verify the email the hackers put into my account. I verified everything else including my name, address, phone number, loyalty member number and my most recent transaction. Everyone just keeps saying we will transfer this to our internal team then hangs up. Im beyond frustrated, I just want my account back and to make sure no one has used my loyalty points. I have been trying to make a purchase and I cant even do that.

Hello, ********! We're very sorry to hear this about your recent experience with your account, and we understand the concern. We'd like to connect and discuss this further with you. We'll be sending you an email with more details about the next steps, so feel free to respond directly to the communication so that we can assist further. We appreciate your feedback greatly.

Something changed on my account where my credit card wasn't working to purchase items. I spoke to 6 different people who couldn't help me and was ping-ponged to ************* several times as well. I even suggested sending me a new credit card thinking that would resolve the issue, but still persisted. I advised multiple times they told me it's not a credit card issue, but Ulta **** still couldn't help me. Without being able to buy anything with my card and with the horrible customer support I've received to try to rectify the issue, I'm no longer shopping at Ulta. I've been using Ulta for years and have never changed anything to my account, so this is clearly a company issue.

Hi *****, we understand how frustrating this must be for you. We're truly sorry to hear that you are having trouble checking out, and will follow up with you via email to assist in this matter. Thank you.

Ulta charged my debit card for $71.49 on 10/19/24. The amount immediately was withdrawn from my bank account, but *** at ********************** (and her manager) said due to a technical issue on their end, it did not process on their end, so the transaction did not go through, but also could not be refunded to me. I was not given a receipt since they said the transaction did not go through on their end. As of today, 11/12/24, this amount has still not been refunded to my bank account. My bank is requiring me to file a dispute because **** requires additional information, but I cannot reach a live person at this Ulta store to get the additional details I need. I live in ******** and was visiting ********* when I went to this location (#***). This is absolute THEFT of my money. I will never shop at an Ulta again or recommend the store again. I have been a loyal customer for many years.

Hi ********! We're truly sorry to hear about your store experience, and we completely understand your frustration. Typically, pending charges on your account should be automatically refunded within 3-5 business days, however, we're happy to take a closer look at this charge. Please reply to the email from our guest services team sent shortly after this response, so we can continue assisting. ??

I strongly advise against booking with ***** ****************r. My teenage daughter scheduled a 3 p.m. appointment on November 10th for a dye, cut, and blow-dry. ***** arrived 45 minutes late b/c she was having a conversation with another person, only dyed her hair, and then told her to leave without finishing the cut or blow-dry, yet charged her the full price. She took advantage of a young customer and left her in tears. I spoke with the store manager, Iza, who said I would need to wait until tomorrow for any resolution. This experience has been deeply upsetting.

We're very sorry to hear this about your daughter's experience as we want all of our guests to leave our Salon loving the results of their service. We did see our store team was able to resolve this issue for you. If you have any other questions or concerns, please don't hesitate to reach back out to our ************** team. Once again we apologize for any inconvenience this has caused.

Yesterday, I texted the Ulta help line to modify an online order. I spoke with ******, who stated that "Here in ulta we valued our guest. And america will be great again" in his sign off. Politics has no place in how associates should conduct business with their customers, and I am extremely disappointed that this is the type of conduct allowed at Ulta.

Hi ******* We appreciate you bringing this to our attention. Ulta Beauty is strictly non-partisan as an organization, and we are committed to ensuring every guest feels welcome and included when shopping with us. Were sorry your experience didnt reflect these values and we are addressing the situation. Thank you for helping us improve.

I previously had a credit card in 2020. I closed my credit card. While at the store in August they offered me another credit card. I decided to get another credit card. I went on line in September 2024 to pay my bill and it had my old credit card on there. I called and they had a plethora of problems logging in and I was unable to pay my credit card by the 10/5/24 due date. I was charged a $30 late fee. I requested to have a $30 refund and I was unable to get a whole credit. I would like a credit for the rest of my $15. 9 out of 10 customer service **** that I spoke to were very rude. It would be nice if I could also have a gift card for the rude customer service experience that I endured while trying to get this matter handled.

Hi Tishea. We can see how frustrating it could be for you to have late fees. For our guest's safety and security, all of your credit card information is stored with ************** and we are unable to access it. If you need to make a payment or have any questions regarding your Ulta Beauty Rewards Credit or Master Card, simply contact Comenity ************ directly at **************. Have a wonderful day!

Ulta salon turned my hair bright yellow and orange **************** refused to hear my concerns because I cant remember my email account. Unbelievable

We truly understand how important it is for you to love your hair, and we genuinely appreciate you sharing your concerns with us. Your feelings matter, and we want to ensure that we address this issue together. We will reach out to you via email to listen more closely and find a solution. Wishing you a wonderful rest of the day.

Bait and Switch! First online purchase with Ulta and the Bait and Switch tactic. Said if I spend $50 then Ill get a free gift, nowhere did it say while supplies last! I spent an extra $30 to get this $50 mystery gift #4 (there was 4 options). They canceled my mystery gift after my purchase. Then offered me a $5 credit when I complained. I reached out to public platforms and found out this is COMMON with Ulta to scam customers.Oct 22, 2024

Hi ******** we're very sorry to hear that your free gift was out of stock at the time we attempted to fulfill your order. We understand this would be frustrating. Please know that all gifts are limited to quantities on hand, and only while supplies last. You can find more information about this on the product page for the free gift, as well as in the *** section of our ********************** ********************************************************. If you have any additional questions or concerns, please reach out via the ********************* on our website so we can assist. Thank you.

Went to this store last night with my child. Looking to have a girls night and you would not believe the customer service I received from these women! I had some items to return and also had a basket full of products I had planned to purchase. I had my receipt with me and I also had just bought the items a few days before. When I simply asked to have the money returned to the Original account, they became disrespectful on a level IVE NEVER EVER EXPERIENCED BEFORE! My child was there so I was trying not to get confrontational however when the store MANAGER decided to make fun of my situation and humiliate me in front of my child, I decided enough was enough. I remained respectful but firm on the fact that I did not want a store gift card but I wanted my money returned to the original pay method. She then decided once all the customers were gone to then get loud with me. When I told her I was going to report this incident she then wanted to wait until the end of my return to try and make it sound like nothing happened, I WILL BE CALLING CORPORATE AND I WILL BE GIVING NAMES and NO I WILL NOT BE SHOPPING AT THIS LOCATION AGAIN! (*******/**** whatever your real name is, it is not okay to make fun of someone who is on disability and it is ?? not ok to think they are unintelligent because of it!!!!) Disgusting! And yes ******* Im very much able to write!

Hi *****, we always want our guests to feel valued and appreciated in our store and strive to provide the best service possible. We are so sorry to hear this about your recent visit and return experience. We can certainly understand how this would be upsetting. We value your feedback and invite you to reach out to our ************** team at your earliest convenience either via ******** Messenger, Instagram Messages, X Direct Messenger, or through the ************** Center on our website so that we can connect with you further about your concerns.

I made one and only purchase on Ulta app and they automatically saved my credit card information under my "loyalty rewards" account without my consent. There is not a single option anywhere on my account to delete this personal information. I reached out to customer service and they are refusing to resolve this in any way.

Hi ******* thank you for bringing this to our attention. We're sorry to hear that you were unable to receive assistance removing your payment method, we understand this would be frustrating. We'll be following up with you via email shortly. Thank you for your patience and understanding.