ComplaintsforAll In One Renovation Services LLC
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Complaint Details
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Initial Complaint
07/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired Von-Contractor on 05/20/23 to refinish hardwood floors. We showed him our hardwood floor and stated we wanted the floor the exact same color. Von never gave us options for stains until 1 day before the job was to begin. My wife and I were unsure about stains and asked Von what would be best. He gave little direction and understanding. We paid $3750.00 for him to complete this job. It appears Von hired a man named ***** as ***** is who came to the home on Saturday May 20th to start the job. ***** completed the job within a few days, however when it was completed it was not the natural stain color we decided. you can still see the color from the original floor in different areas, and *****(worker) left his footprint in the wood. We attempted to resolve this with ***. We shared that he was the professional, in which he argued with us and stated we should know how the process goes as we had used a contractor before to finish our basement. This was very unprofessional to say as we had never hired a contractor to refinish hardwood floors so how would we know how the process goes. He never placed different stains on the floor to make sure we had the color we requested. When we asked to see receipts of the natural stain that was placed on the floor, he stated "I don't have a receipt, ***** could get any stain and say that's what he put on the floor". He yelled at my wife on the phone when we were attempting to resolve this and his reason was that she cut him off while she was talking. The work was poor and half done and we do not want him back in the home after his behaviors on the phone as we do not feel safe. This was a poor job. There is discoloration around the shoe moldings and the color of the original floor still shows in spots around the floor. In addition, there is no stain at all on the floor we later found out they only sanded the floor down and put down a gloss. We have text msg, pictures, and recordings.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.