ComplaintsforWellness Experts on Demand
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Complaint Details
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Initial Complaint
10/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On Oct. 1, 2024, at approx. 2:30 am California time I called my Chase **** number to simply verify an account balance. I do this frequently. Apparently a woman answered the phone and immediately began asking a series of questions about my bank debit card, address, etc. and asked me to reply "yes" or "no" to text messages she sent to my cell phone. Although I found this process quite unusual I naively believed it was part of some enhanced security associated with this particular account. After I several minutes I actually asked the woman "are you Chase ****?" Her attitude was almost like it was an insult to ask - after all, she trying to help. After I few minutes of this engagement I simply hung up the phone. Then I immediatey called the bank number again and reached an account specialist who confirmed my balance in about 35 seconds with no issues. Approximately 12 hours later I examined my bank accounts online to find that my debit card had been charged $4.95 by "Wellness Experts on Demand" for "membership." This fish stinks.Business response
10/13/2024
Hello,
We have reviewed the complaint regarding ID ******** and appreciate the opportunity to respond.
Wellness Experts on Demand is a program that was offered separately during an inbound sales call, including Terms and Conditions, on October 1, 2024. After review of this account, the customer contacted our **************** on 10/2/2024 at which time a program cancellation was processed. The $4.95 charge never settled due to the program cancellation, so there are no charges to be refunded.
Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.