Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning:
- Consumers alleged being charged for a membership they never signed up for.
On 10/27/2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 11/22/2023 the business has not responded to the BBB request .
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On September 29, 2024, I dialed what I thought was *****-*******, regarding missing items from my delivery order. The person that answered the phone had a strong foreign accent and asked me how could he help me, or something along those lines. I told him that I was told by my local ******* to call regarding my missing items. He proceeded to ask for my name, order number, debit card number, expiration date, cvv, address, phone number, and if I lived in a house. I keep saying wait a minute, what does all of this information have to do with my missing items, the *** kept saying ma'am I need this information in order to help you. I kept asking is this *******? I said why did you need all of that information, you have never asked this before. He never once told me that he was not a *** for *******. He told me that he had to transfer me to another department, so they could resolve the issue. While I was waiting to be transferred, I called 1800walmart from another phone and actually got ******* that time. I still had these scammers on my other phone. When the other department came on the line, I told the man on the line to delete my information. I told him that I have asked several times if this was ******* and never got a response, he just proceeded to say, ma'am I have your reference number. I began yelling and cursed at him, because he was totally dismissing everything I asking. He said ma'am we are on a recorded line, and we can't have that language. I said, great since we are on a recorded line, it should have recorded ** asking you numerous times if this was *******, and telling you to delete all of my information from your system. He hung up on me. I immediately called my bank and ***orted the fraud. I canceled my debit card, and removed all funds from my account. I later checked my account and realized they had already deducted $4.95 from my account before I had removed my funds from my account. I called my bank back and filed a claim to dispute charge.Business response
10/14/2024
Hello,
We have reviewed the complaint regarding ID ******** and appreciate the opportunity to respond.
Financial Experts on Demand is a program that was offered separately during an inbound sales call, including Terms and Conditions, on September 29, 2024. There are no records of the customer contacting our customer service department to inquire about the program or charges. However, the customer contacted their bank on 10/7/24 in which a rapid dispute resolution was submitted, at which time the account was cancelled and the $4.95 charge was returned back to the card on file. There are no other charges made to this account.Thank you.
Initial Complaint
06/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On June 7th 2024 "USFund.org" charged me $34.95 on my credit card without my acknowledgement or authorization. When i tried to call the number on my statement to get the money back they charged me a "MVQ*Your ID Solution" charge of $3.95 about a week later when I tried to resolve it with them. Fraudulent charges occurring from both organizations under one umbrella I believe. Then I talked to my bank about all of this and they issued me a new card and shut the other one down immediately. I also went on online and emailed the company that there would be reproccussions if they didn't give me my money back. So far, I haven't gotten anything back from them on the 2 charges I didn't authorization. I filled out a complaint with the BBB, and I'm going to file one Federally internet/fraud as well.Initial Complaint
11/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
SI Financial Experts on Demand submitted an initial $4.95 charge to my credit card on August 12, 2023 and 4 subsequent charges of $59.95, each, to the same card, on each of August 26, September 25, October 25 and November 24, 2023.I neither authorized, nor received any services for these charges. I never received any email or written communications concerning these charges or the services with which they were, supposedly, associated. Total funds charged by "SI Financial Experts on Demand" were $244.75.Another orginization, represented as "MVQ Your ID Solution" on my credit card statement engaged in an identical practice, charging the same credit card $3.95 on August 9 and then $21.95 on each of August 26, September 26, October 26 and November 26. Total funds charged by "MVQ Your ID Solution" were $91.75.Fraudulent charges occurring from both organizations cannot be coincidental, and they constitute elder abuse, in that they were charged to an 87-year-old woman.Initial Complaint
10/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have unwittingly been charged $59.95 a month all year for some subscription I never signed up for. They tell me it is a debt counselling service, I don't have any debts so I would never sign up for such a service, Moreover they have never provided any service. Actually I avoid subscribing to anything because of the immortal aspect of many subscriptions.Business response
10/15/2023
We have received the complaint regarding Complaint ID ******** and appreciate the opportunity to respond.
Our records show the first contact with our customer service department was on 10/7/23 in which the account was cancelled and $59.95 was returned. On 10/11/23, an additional $179.85 was returned.Initial Complaint
10/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
( SI Financial services on demand)took my checking account number through a debit card and charged $59.95 a month for six months,moreover, when I found out I called them as my bank had their ************** on my statement. Upon verifying my address and e-mail address, and phone number, over the phone to get one of their reps to credit my account, they state I opened the account(I never did) and they sent me a welcome letter. NO e mail or welcome letter was ever sent me as if I did get one I would called and canceled the I got it. This is FRAUDULENT CHARGES, and since its a ATM card the bank says its 60 days it was first charged, and these theycharges go back to November 22. This company I called 23 times each time they say verify your account and they a sweat shop in *************** as they admit its from there operating stealing peoples money.What can be done about this theift ?They owe me $299.75 Thats $59.95 for five months fraud charges back to my checking account.Business response
10/16/2023
We have received the complaint regarding Complaint ID ******** and appreciate the opportunity to respond.
Our records show the first contact with our customer service department was on 5/29/23 in which the account was cancelled and $59.95 was returned. On 10/16/23, an additional $299.75 was returned.Customer response
10/18/2023
Complaint: 20694276
I am rejecting this response because: I checked my bank account today and yes, they credited my account five transactions of $59.95 back into my ***************** account. This S I ********************** ON DEMAND, without my authorization deducted these charges and yes they credited them back can they do this charged again is my only concern. Thank you very much for your intervention in this fraudulent matter as I appreciate your help.
Sincerely,
*******************************Business response
10/18/2023
Thank you for confirming receipt of the refunds. The account was cancelled back on 5/29/23 at which time no other charges have been taken, nor will any new charges be taken. The refunds were made on prior charges before the account was cancelled on 5/29/23.
Customer response
10/18/2023
Complaint: 20694276
I am rejecting this response because: they owe me for September 2022 $59.95, October 2022 $59.95, November 2022for $59.95,December 2022 for $59.95,January 2023 for $59.95, FEBRUARY 2023 for $59.95 March 2023 for $59.95,April 2023 for $59,95 and May 2023 for $59.95 totaling $539.55 and they only remitted $ ****** and need to remit the rest they owe. They are playing games now holding the charge backs. Thank you,*******************************
Sincerely,
*******************************Initial Complaint
02/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Refund amount charged to my credit card, take me off anything they signed me up for fraudulently and stop scamming people with hi jacking their phone calls and pre recorded messages and no way to stop what is happening until it's done! Take my name and information out of their system and STOP any re occuring charges!Business response
10/13/2023
Initial Complaint
10/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My banking information was stolen. This is one of the companies that say I enrolled in their services. I found out when I recieved mail from them stating about my enrollment. I contacted them via the number provided on the letter. They are "suppose" to remove me from their system.Business response
10/13/2023
Initial Complaint
01/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called a number for ************* Services to have a code sent to my car this morning. The number was listed on the back of my remote for the **** ************. I explained I was trying to reach Pass Time and that I needed a code sent to unlock my car. The gentleman told me that he needed my credit card info to verify it was me, they were not going to charge me. Turns out they have nothing to do with Pass Time and tried to charge $4.95 to my account. He never once said he was not with Pass Time, nor did he ever advise he could not send the code to my car, he said he would do so as soon as all the verification was done.Business response
10/13/2023
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