ComplaintsforUrmi Salon & Spa
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Complaint Details
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Initial Complaint
06/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I asked for a face wax to be done and while they were doing it I heard the lady gasp like something happened and she told me that some of my skin peeled off. Ive gotten a wax done before and this has never happened to me before at other locations and at this location it has. The next day ** face was extremely red with bumps and more tears from my face. I called and told her that my face was awful. I drove over there and she claimed it was from the the heat and sweat and I told her I have done this so many times at different locations and this has never happened. She said by the next day it would get better and only half because she said she did work, no denying she did work but she damaged my face. I knew there was no way for me to get fully refunded but it is the next day and my face is still extremely red with bumps all over. I am not extremely worried about my face and wondering if it might need medical attention.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.