14 Customer Reviews
Sort By
Review from Meridith C
1 star10/28/2024
Absolutely a SCAM!!!!! Do not order from this company (if it even is a company). They will not answer your call, and you can't leave a message! Paid $2600 for an oil pump filter for an elevator and absolutely crickets! They will not answer emails either! What a joke!!!!
Blastline USA Inc Response
10/29/2024
Dear ********, thank you for your recent order with us. We wanted to provide you with an update. Your order was placed just 5 business days ago, and we are currently working to fulfill it. However, please note that the item you ordered has a lead time of 3-4 weeks.Our team will reach out to you shortly with the next steps. We appreciate your patience and understanding.Review from David C
1 star09/19/2024
Ordered on July *******, July 22 was listed as shipped but the shipping website lists it as not received from shipper, over 2 months have emailed Blastline several times and either get no reply or they say that will look into it and then i never get a response. Internet is full of reviews from people purchasing from this company who never receive their order, makes me wonder how they could possibly still be BBB accredited.Review from Travis N
1 star09/10/2024
Blastline USA is a scam! Ordered hydraulic counter balance valves and paid $99.00 for next day air shipping, they sent me a confirmation and that's the last I heard anything. Tried calling customer service 30+ times. they will not answer any phone calls or respond to emails. DO NOT ORDER FROM THEM!Blastline USA Inc Response
09/25/2024
Dear ******,We apologize for the inconvenience. To inform you that the item you selected is currently on backorder, with an estimated time frame of 3-4 weeks for delivery.Please let us know if youd like to wait for the item or if you prefer a full refund. We appreciate your understanding and look forward to your ************* Regards,Blastline USA inc.Review from Daniel S
1 star08/28/2024
Order Today In Stock Means Nothing, After 2 weeks product still not in warehouse, CRAZY !!!Blastline USA Inc Response
08/30/2024
Dear ****** - Your order was fully refunded on August 28th 2024. We regret to inform you that due to unforeseen circumstances, we are currently experiencing a delay in fulfilling your recent order. Unfortunately, the item(s) you requested are currently on backorder from our manufacturer. We understand the inconvenience this may cause you and want to assure you that we are working diligently to resolve this issue as quickly as possible. However, in the meantime, we want to offer you a full refund for the purchase amount. Your refund will be processed and credited back to the card on file within the next 5-7 business days. We apologize for any inconvenience this may cause and appreciate your understanding in this matter. If you have any questions or concerns regarding your refund or your order, please don't hesitate to contact our customer service team at ******************************************** Thank you for your patience and continued support. Sincerely, Blastline USA Inc.Review from Kevin D
1 star08/16/2024
Placed an order on 8/3/2024. Received an email that it was shipped on 8/5/24 with a tracking number. There is NO tracking information available. Two emails this week have gone unanswered. Tried calling them today and tried all 4 extensions to get "this voicemail is full and cannot take your message" response. We paid $9.30 for shipping to receive NOTHING and no help. I have disputed the charge with our credit card company. DO NOT BUY FROM THEM! I would give them 0 stars, but it won't let you do that.Blastline USA Inc Response
08/19/2024
Dear Kevin - Your order was fully refunded on August 16th 2024. We regret to inform you that due to unforeseen circumstances, we are currently experiencing a delay in fulfilling your recent order. Unfortunately, the item(s) you requested are currently on backorder from our manufacturer. We understand the inconvenience this may cause you and want to assure you that we are working diligently to resolve this issue as quickly as possible. However, in the meantime, we want to offer you a full refund for the purchase amount. Your refund will be processed and credited back to the card on file within the next 5-7 business days. We apologize for any inconvenience this may cause and appreciate your understanding in this matter. If you have any questions or concerns regarding your refund or your order, please don't hesitate to contact our customer service team at customerservice@blastlineind.com. Thank you for your patience and continued support. Sincerely, Blastline USA Inc.Review from Katherine D
1 star08/16/2024
I placed an order from them they didn't send me the tracking number so I try to reach they by email or phone every day but not respond only in the website and the answered always the same. No ETA on product. I request a refund. waiting.Blastline USA Inc Response
08/19/2024
Dear Katherine We regret to inform you that due to unforeseen circumstances, we are currently experiencing a delay in fulfilling your recent order. Unfortunately, the item(s) you requested are currently obsolete from our manufacturer. We understand the inconvenience this may cause you and want to assure you that we are working diligently to resolve this issue as quickly as possible. However, in the meantime, we want to offer you a full refund for the purchase amount. Your refund will be processed and credited back to the card on file within the next 5-7 business days. We apologize for any inconvenience this may cause and appreciate your understanding in this matter. If you have any questions or concerns regarding your refund or your order, please don't hesitate to contact our customer service team at customerservice@blastlineind.com. Thank you for your patience and continued support. Sincerely, Blastline USA Inc.Review from Rick O
1 star07/31/2024
I paid for a Midwest rake, they took the money on 7/19 and on the 30th they were still doing what all the other reviews say "pending fulfillment". I think they need to add the words "out of stock" to their language. The bad part that I didn't see mentioned in other reviews, good luck getting a hold of anyone to fix your problem. I tried on the phone with no answer from **************** (and the voice mail was full), accounting, purchasing and shipping. No answer from any service all day for 2 days. They simply don't answer phones. I sent an email to sales, no reply. To compare this frustration, I just order the same product from Amazon, it will be here in 2 days. I only gave them 1 star because I don't think BBB takes zero stars that they have certainly earned. Will I get a refund? At this point my confidence if low...Blastline USA Inc Response
08/01/2024
Hello ****, on July 31, 2024, Order 1488 was refunded in the amount of $87.43. The refund was processed and completed on this date, with the funds returned to the original payment method.Confirmation on refund was sent to your email ********************** We apologize for the inconvenience this has caused.Review from Tim M
1 star06/22/2024
I made a purchase from this *** and after a week of nothing but excuses as to why it was not shipped as they were just waiting for the charge card to be paid to them they would not refund my $ nor would they answer their phone or my e mails so I got no item or a refund or any communication ! I would not buy from this *** I wish I would have checked the BBB before I purchased they also have been doing the same thing to people on EBay.Blastline USA Inc Response
06/25/2024
Dear ***,We regret to inform you that due to unforeseen circumstances, we are currently experiencing a delay in fulfilling your recent order. Unfortunately, the item(s) you requested are currently on backorder from our manufacturer.We understand the inconvenience this may cause you and want to assure you that we are working diligently to resolve this issue as quickly as possible. However, in the meantime, we want to offer you a full refund for the purchase amount $**.**.Your refund will be processed and credited back to the card on file within the next 5-7 business days. We apologize for any inconvenience this may cause and appreciate your understanding in this matter Thank you for your patience and continued support.Sincerely,Blastline USA Inc.Review from Tony P
1 star06/11/2024
We have ordered a eye/face wash assembly on 4/19/24 and its 6/11/24 and it still hasn't arrived. I have tried to contact Blastline by phone but I never get anyone to answer. I also have tried to contact them by email and I'm getting little response with no ETA on product. They charged our company credit card and I'm in the process of trying to cancel our order and get a credit back on our account.Blastline USA Inc Response
06/14/2024
Dear **** We regret to inform you that due to unforeseen circumstances, we are currently experiencing a delay in fulfilling your recent order. Unfortunately, the item(s) you requested are currently on backorder from our manufacturer.We understand the inconvenience this may cause you and want to assure you that we are working diligently to resolve this issue as quickly as possible. However, in the meantime, we want to offer you a full refund for the purchase amount $354.66.Your refund will be processed and credited back to the card on file within the next 5-7 business days. We apologize for any inconvenience this may cause and appreciate your understanding in this matter.If you have any questions or concerns regarding your refund or your order, please don't hesitate to contact our customer service team at ********************************************************************************** you for your patience and continued support.Sincerely,Blastline USA Inc.Review from David A
1 star05/03/2024
I ordered an item online and paid for 2nd day delivery, been 2 weeks and no receipt, have made several attempts to contact company email, voice mail and no response.
Customer Review Rating
1/5stars
Average of 14 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.