ComplaintsforMexico Mufflers & Brakes

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went into Mexico muffler and brakes on January 7th 2022 because my check engine light came on in the process of them checking why my check engine light was on they took my car and put it in the air I stepped out to smoke a cigarette and in the process walk to where they had my car on the machine ** in the air and I clearly see them doing something with my tires then I go back in and sit down and he came and got me from the sitting area in which I was told I needed front lower control arms which I didn't understand why they was checking my tires when I clearly asked them about my check engine light I was told that if I didn't get that fixed as well my wheels could pop off I explain to them my car is driving fine then he took me into the mechanic area and shook my tire back and forth so I then proceeded to ask how much will it be for that and my check engine light and I was told $671.68 with tax so I told him to go ahead and fix it even though I feel they did something with the tires to make it move they call me told me my car was ready went in paid for my car got halfway down the street check engine light pops back on take it back they tell me to drive it for 50 or more miles and the light should go off but if not it would be another $80 for them to put it on some kind of smoke machine that will run through my car and see what sensor was bad then I'm driving my car home and as I proceed to hit the brakes to slow down my steering wheel shaking so hard I almost lose control I immediately call them and tell them what was going on they tell me I might need a wheel alignment which would be $110 and I told them I thought that you supposed to do a wheel alignment when you do any type of wheel work then I was told that would be separate but bring it in because it could be something else wrong with it and I told them there was nothing wrong with it when you did the work I would like all my money back so I could take my car somewhere else I don't want them to touch my car

  Business response

  07/11/2022

  We are submitting a response regarding customers complaint ID ********. Attached you will find invoices and explanations of repairs performed on customers' car. 

  Customer response

  07/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I CALLED AND ASKED MEXICO REPAIR CAN I BRING MY CAR IN FOR THEM JUST CHECK MY CAR OUT SO DECIDED TO TAKE IT IN DROP IT OFF THEIR THEN TOOK A UBER HOME WITH A HR THE MANGER OF THE REPAIR SHOP HE CALLED ME AND SAID THAT I TO FIX THE REPAIR MY CAR THE REPAIRS THAT NEED TO BE DONE ARE TIMING CHAIN THEMOSTAT AND WATERPUMP NOT IMAGINING THAT WHEN I TOOK MY CAR IN I DIDNT HAVE NO DENT IN THE MIDDLE OF HOOD AND A PIECE WAS MISSING ON THE REAR BACK PASSAGER BACK OF MY CAR SO HE HAVE ME A ***** AT FIRST $2100 THEN I LETTED HIM KNOW THAT I DIDNT THAT CAN HE COME DOWN A LITTLE LOWER SO HE CHANGED THE ***** TO $1950 AND THAT HE WILL DO FREE OIL CHANGE ON MY CAR, SO DAYS GO BY I OFFICAL PICK UP MY CAR UNTIL 02/08/2022 I WAS ALLREDY MAD BECAUSE WHEN I LOOKED AT CAR I HAD A DENT IN THE MIDDLE OF MY HOOD AND A PIECE WAS BROKEN IN THE BACK PASSAGER OF MY CAR THEN HE SAID TO THAT IN ORERED FOR MY HEAT TO WORK THAT I HAVE TO SET IT ON DUAL AND TO RUN MY CAR FOR AT LEAST 2 HOURS FORM MY HEAT TO COME OUT, SO A WEEK IN A HALF WENT BY THATS WHEN MY CHANGE OIL LIGHT HAD POP ON INSIDE OF MY CAR I CALLED HI THE NEXT MOURNING THEN HE SAID BRING IT BY THEN HE WILL REST IT BY THESE TIME IM TOTAL MAD AND FINALY MY DAUGHTER WAS DRIVING MY CAR AND SHE SAID WHEN SHE PUT GAS IN MY CAR SHE PROCEEDED TO GET ON THE XPRESSWAY THATS WHEN NOTICE THAT MY CAR JUST STARTED TO SHAKE AND SUDDENLY SHE SAIDED IT HAD CUT OFF IN THE MIDDLE OF MY DAUGHTER DRIVING MY CAR SO I HAD TO GET MY CAR TOLL BACK TO MY HOUSE THAT COSETED ME $160 THE NEXT MOURNING I HAD TO PAY ANOTHER $80 TO GET MY CAR TOLL UP THEIR AT THE REPAIR SHOP THATS WHEN HE SAID THAT HE HAS A USED ENGINE FOR ME FOR $4800 AND HAS ***** MILES AND THAT MY ENGINE HAD LOCKED ON ME SO I JUST HAD TO ANOTHER $80 TO GET MY CAR BACK TO MY HOUSE IM JUST TOTAL MAD AND UPSET!!!!!

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