Business ProfileforFifth Third Bank - W. Madison
Current Alerts For This Business
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.
On March 9, 2020 the Consumer Financial Protection Bureau (CFPB) filed a suit alleging Fifth Third took unauthorized actions, specifically: opening deposit accounts in consumers’ names; transferring funds from consumers’ existing accounts to new, improperly opened accounts; issuing credit cards; enrolling consumers in online-banking services; and opening lines of credit on consumers’ accounts. The actions are alleged to be a result of a "cross-sell" strategy to increase the total number of products and services the business provides to existing customers.
The suit seeks to permanently enjoin the business from the actions listed in the suit, as well as rectify any issues with affected consumers and pay a civil financial penalty.
At-a-glance
Customer Reviews
All customer reviews and complaints are handled by the BBB where the company is Headquartered or a central customer processing location.
Average of 532 Customer Reviews
Customer Complaints
1,726 complaints closed in last 3 years
572 complaints closed in last 12 months
All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.
This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.
Related Categories
Overview
Fifth Third Bank in Cincinnati, OH offers personal and business banking and investment services with branch offices in 10 states as well as mortgage and other loan servicing nationwide.
In May 2022 Fifth Third Bank acquired Dividend Finance of San Francisco, CA, a consumer finance business. BBB/Cincinnati processes complaints concerning Dividend.
Business Details
- Headquarters
- 800 W Madison St, Chicago, IL 60607-2630
- Headquarters
- Fifth Third Center, Cincinnati, OH 45263-0001
- BBB File Opened:
- 9/7/2000
- Years in Business:
- 101
- Business Started:
- 1/1/1923
- Business Started Locally:
- 1/2/1911
- Business Incorporated:
- 8/3/1994
- Accredited Since:
- 4/1/2013
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:30 PM
- T:
- 8:00 AM - 5:30 PM
- W:
- 8:00 AM - 5:30 PM
- Th:
- 8:00 AM - 5:30 PM
- F:
- 8:00 AM - 6:00 PM
- Sa:
- 9:00 AM - 2:00 PM
- Su:
- Closed
- Business Management
- Ms. Doria Koros, Corporate Secretary
- Mr. Mark Hoppe, President & CEO
- Mrs. Lyndsie Ferrante, Regional Manager
- Contact Information
Principal
- Mrs. Lyndsie Ferrante, Regional Manager
Customer Contact
- Mrs. Lyndsie Ferrante, Regional Manager
- Additional Contact Information
Fax Numbers
- (847) 653-0080Primary Fax
- (773) 772-0487Other Fax
Phone Numbers
- (800) 795-2372Other Phone
- (773) 772-4500Other Phone
- (847) 653-0080
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.