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Complaint Details
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Initial Complaint
07/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
US BANK STATES THEY PAID THE **** AND I WANT IN WRITING WHAT EXACTY DID THEY PAY BECAUSE IT IS AFFECTING MY CREDITInitial Complaint
06/13/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I overpaid *************** on an auto loan. Upon realizing that the payment was still being automatically sent to ***************, I stopped the automatic payments. *************** owes me for 6 payments which they received "after" my loan had been paid in full. I have been working with *************** for over 2 months trying to get my money back. I have gotten the run around, passed to every department etc. *************** has told me on 3 seperate occasions that the money has been mailed back to me. On each occasion after I have not received any payment, the whole process begins all over again. On 3 seperate occasions *************** has said that the re- payment has been mailed to me, and it never arrives.
Business response
06/13/2022
After careful review, we determined this complaint isnt regarding an account that was converted from State Farm to U.S. Bank. Regrettably, we will be unable to assist the consumer with his concerns. Please confirm that this complaint is being redirected to State Farm Bank.
Thanks!
***** A Doyle
Officer | Regulatory Complaint Coordinator
p. | **********************************************
U.S. Bank
****** Home Based
Contact employee for address, Home-based, OR | HO-OR-DBAS | usbank.comCustomer response
06/20/2022
State ********* finally did repay the money in question to me. The experience was an eye opener for me and i would never do business with *************** again.Initial Complaint
04/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On February 9th, 2022 my car was repossessed by US Bank. I was informed that my automatic payments were not processed for over six months, and that they never received a form Id signed to permit them to continue automatic payments. They said they contacted me with one mailed notice, though no date was given, and through numerous phone calls. The number she listed was a number Ive never been associated with. Meanwhile, the phone number on my online profile was correct. I accepted that I should not have assumed automatic payments were automatic, and moved on in the process of retrieving my vehicle. I was told to pay $******* for them to release my car, via wire transfer or ************* ***** With no way to get to my bank, I attempted *** Numerous times, ** took the amount from my bank account, only to send it back.My bank assured me that ** was able to take the money from my account, while ** could see nothing on their end that indicated another problem. I am left to believe that the problem remained on US Banks end. The US Bank representative knew nothing about the issue.After a week of attempting to send the money through numerous means, my mother chose to send it via wire transfer for me, as she was able to physically go to her own bank location When I called to ask about the release of my car, they informed me that, while they saw why I thought I should send *******, the amount had been miscalculated and I still owed about $17. I cant be certain if the ** rejections came from attempting to send the incorrect amount, but I am concerned that my car sat in a lot (for $75/day) and was nearly auctioned due to an error on US Banks part. US Bank also failed to mail me a notice of sale, until I mentioned this to a representative. I later received a notice, postmarked 2/16, two days after the date the car was to be delivered to auction. I would like a refund of at least lot fees, $375, charged due to my car sitting in a lot while I attempted to pay USBankBusiness response
03/15/2022
U.S. Bank values the confidentiality of customer account information and does not publish its responses to customers questions and concerns. To protect your privacy, we will mail you a separate, detailed response.
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