ComplaintsforVilla D'Citta "Il Hotel" Inc.
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Complaint Details
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Initial Complaint
02/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I rented a room which I thought was a two bedroom with a jacuzzi and the room only had a room with two beds and was advised there were no refunds and this is totally unacceptable. The first few pictures is the room I was supposed to have the lady pictures are the room I actually got and had to stay or I would have just lost my money and been without.Customer response
04/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.