ComplaintsforLys African Hair Braiding

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid for my tuition for a service, that I wasn't able to perform. The director *************************, I and her partners ****, and one of their workers ****., are making false accusations about me so that they can ******* me out of my grant ***** that was given to me by **************************************************. I did all what they ask of me and more. I beliieve ************************* , is know trying to suspend and or terminate me from the school so that can keep my grant *****.

  Business response

  09/27/2023

  To Whom it *** concern
  
  REFERENCE ID: ********
  
  Thank you for reaching out with regards to the complaints against ********** by ************************* (a current student).
  
  ************************* registered for the basic hair braider license program and started her classes with us on Wednesday, April 12, 2023. The total cost of the program is $2100 (registration fee of $300 included). The maximum duration of the program is 6months from the start date.
  
  All students are required to make a full payment by the end of the 6th week from their start date for which they will be dropped out of the program if non-compliant without a reason. ************************* was reminded of the rule prior to her due date on 6/3/2023 for which she made a payment of $1800 on 5/30/2023.
  
  Services: We provide all students with a safe space/environment for learning, ensuring that each student is attended to based on their skill level at the start of the program. This is made possible with the help of the student through their availability and willingness/preparedness to learn.
  
  Unfortunately, this is not the case with ************************* as she is habitually unavailable for classes. Her absence reasons range from her doctors appointment, assisting her mum to being busy with other classes. When she does come to class, she usually arrives late for class activities, or spends no more than 3hours a day. Due to her continual absences and short time in the classroom, she is currently behind all her class members. As a point of fact,all her other class members have completed the program and have graduated.
  
  Following conversations with *************************, we suggested she joined the weekend program to afford her the opportunity and time to learn AT NO EXTRA COST but she declined the offer. Subsequently, she received a personalized education plan tailored to her needs and missed opportunities. Scheduled meetings with ******* to push for more commitment on her part, led to her verbal aggression/ aggressive demeanor towards staff members and the schools director including disregard of the other students, refusal to use the schools devices, etc.  She was suspended on for 10days following verbal aggression towards the school director on 9/5/2023 and was subsequently called in for a meeting to ensure that she had a behavioral change to be able to complete her program. She was asked to resume classes post suspension with an updated education plan on 9/21/2023.
  
  Conclusion: We are willing to work with ************************* to ensure that she completes her program because that is our goal at the school. We have a personalized plan available for her if she is willing to be available and work hard, we cannot offer more than we are able to. We will not be able to tolerate any aggressive behavior that *** be harmful our current students, or staff.  From signed enrollment agreement, we do not offer refunds when more than 50% of the program is completed or when a student has been rolled over to a new session.
  
  Please kindly forward all correspondences to us at ***************************** This is to prevent any delays in our responses.
  
  
  Sincerely
  
  
  *************************

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