ComplaintsforNappa Car Wash
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Complaint Details
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Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I visited the facility (************************************************************************) between 5 p.m. and 7 p.m. for a basic car wash on 12/23/23 for $5.00. The facility contains external brushes that are too harsh for my car. The pressure from the brushes caused my external car mirror (driver's side) to fall off. I recently contacted the facility on 87th Street at ************. No one answered the phone on 12/23/23. I spoke to *** (Pulaski location) at ************. *** advised that I should contact the facility on 12/24/23 to speak to a manager named ******. I contacted the 87th Street location twice on 12/24/23. **** informed me that she could not help me because the number is connected to the facility at ********************. She advised that I call ************ to speak to ******. I contacted the number ************ only to find out that the number is not the one that is associated with the 87th Street location. I contacted *** again about the issue on 12/24/23. During the call, he denied that he was one of the owners, could not provide any contact information for the facility that damaged my car, and stated that he would not be able to help me. The facility (******************************************************************) is responsible for the damage to my car. I would like to speak to management to make arrangements to fix the damage.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.