Customer ReviewsforAnita Dee Yacht Charter Services

I purchased tickets on July 5 to be on the boat . But they said they had technical problems and mechanical issues . So the boat cant move . They told me if I wanted a refund send email or contact them online . To get my refund because of mechanical issues . I will get my money back and normally takes a week to get my money back . contact them and they haven't got my money back . I receive a email that I cant get my money back . I am so disappointed. Why they will tell costumers that can get refunds. If they don't.       

I purchased tickets from the company for myself and 7 family members for a trip to *******. The trip rolled around a month later and my family and I noticed that the tickets say that there was a strict dress code so we went and spent $300 to make sure we fit that dress code. Upon arriving we noticed they actually weren't enforcing a dress code. We boarded the boat, and it was packed full of people, causing me to be concerned about weight capacity. They then attempted to start the boat, unsuccessfully as there was thick black smoke upon them starting the engine. You could literally feel the engine stalling and the boat struggling to pull off as the attempted to leave the dock. They spun in a small circle the size of the boat and connected back to the dock without ever leaving the bay. We sat for another 15 minutes before the announced that we would not sail due to bad weather which was clearly a lie and they knew that we wouldn't sail and still allowed hundreds of ppl to board so that they could scan the tickets and not owe a refund. They deceived all of us into boarding and took our money. My family and I alone are out of hundreds in transportation, clothing, and ticket money. They have similar bad reviews. *** reached out to the company and despite me being a tourist they refuse to refund anything and claim they can only offer a reschedule. *** explained I don't live in the state and cant afford to come back. I'm sure they know most tourist WONT come back and wont go through the trouble. They even took pictures of me and my family (prior to telling us we weren't taking off) that they will use for advertising for MORE people to scam. They definitely need to be investigated. They're raking in tons of money from unsuspecting tourist and it isn't right.