ComplaintsforCheer Destiny LLC
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Complaint Details
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Initial Complaint
05/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered and paid for cheer uniforms from Cheer Destiny in November of 2023. I have not received my uniforms due to multiple occurrences. The first occurrence was from their manufacturer. The company that Cheer Destiny outsources to, implemented a two week pause on orders which I was not made aware of until April of 2024. The second incident was the manufacturer was behind on orders which pushed my delivery date back. I was not informed of this until April of 2024. My order was then delivered to Cheer Destiny in April of 2024. I was informed that I would be able to pick up my order soon, and right after, I was later told that my order was reordered because they were damaged in a flood at one of Cheer Destinys locations. I was made aware of this in May of 2024. I was not pleased with them not informing me of drastic changes to my order because I was originally quoted that delivery would take 8 to *********************************************************** the beginning of february. I have been reaching out to this company and several of their employees regarding a refund, a partial refund, or for my order to be delivered before June 8th 2024. They have declined my refund because they reordered my uniforms. They declined me a partial refund and they have stopped responding to my emails. They have blocked me from emailing them as well.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.