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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I brought a doll in 8 years ago to have the dress repaired. I was initially told it would *********** months. Over the years I have heard one excuse after another as to why the repair was not completed. I have been beyond patient. At this point I am requesting my doll back immediately and a refund of the amount paid. No more excuses.
Business response
03/29/2023
The doll dress has been delivered to the customer.Customer response
03/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.