Customer ReviewsforNova Driving School

Yeah!! They are running some type of scam at ****. Paid for my Son to take the adult beginners class with pick-up and to be taken to the test at the **** And now they told him he needs to pay for more classes!! **** Only reason I choose this company is because they boast having 100% student passing. And someone I knew had decent reviews for them. But now I'm having trouble getting in contact with a supervisor/manager to get this situation rectified. He was never taken to the ***, which I paid for, because they say he has to PAY More money.

Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you and your son have experienced. We take complaints like yours very seriously, and its important to us that we resolve this situation to your satisfaction. First, we would like to clarify that your satisfaction and trust are our top priorities. Based on your message, it seems there may have been some misunderstanding regarding the terms of the adult beginners class package and the *** Road Test service. Road test readiness is based on the assessment of our instructors. If based on our instructors' assessment the student is still not ready to take the Road test, more lessons will be recommended. Road test appointment will only be scheduled if the student is Road test ready to assure the safety of the student, the general public and the *** inspector. To ensure we rectify the situation and make things right please reach out to us directly at ************, Mon-Fri 7:00 AM 7:00 PM, or Sat-Sun 9:00 AM 6:00 PM as we are unable to pull up an account under your name or e-mail address that will be connected to your son. Thanks

Buyer be ware. **** will not take accountability. We used ************** where they schedule an appointment at the *** and provide a practice test before hand. Via phone we asked Nova to verify the documents required. When we arrived at the *** the information they provided was incorrect and our application was rejected. Certainly, everyone bears responsibility to ensure they bring accurate documents. However, when you pay for a service, ask for specific information, it is reasonable to expect the information you are paying for is accurate. When we attempted to call Nova and share what happened, they would not connect us to a supervisor. Nor did they return a call. This is not worth paying for. I'd recommend all stay away. A lack of accountability and service seems to be a theme here. Hopefully, Nova figures it out for others in a way that was different than our experience.

"Hi ******, we really appreciate you taking the time to leave us a review. We apologize for any inconvenience or frustration you may have experienced. Rest assured that it does not go unnoticed. We do all we can to provide our customer with the best service. We apologize if the experience you had did not match your expectations. As per the required documents, the address should be current and we will not have any information if there are any changes on your address and it will be the responsibility of the ** or document owner to let us know. With respect to the call being transferred to a supervisor, students or parents that needs to talk to a supervisor will be contacted or called by one of our supervisors within 3-5 business days in the order the request was received. One of our supervisors called the contact information on the account on August 26, 2024, within which our supervisor was able to speak with the mother of the account holder. The mother of the student requested for a refund and we were able to complete the request on August 29, 2024. The refund was completed via Zelle for $130.00.Thanks for taking the time to bring this to our attention. We take all feedback seriously, and we appreciate your honest feedback.

No la recomiendo **** nada **** escuela.. **** empezar los precios son muy altos en segunda la informacin no es la correcta, despus dicen que son cierto nmero de clases y despus empiezan a cancelar hasta la mitad del curso y al final no son las correctas despus segn te mandan un correo electrnico de que la clase se cancel pero media hora despus de que t lla ests ah y luego las clases no duran lo te dicen te cortan hasta una y al final te ofrecen ciertas horas y semanas por la cantidad que pagas y al final es la mitad del tiempo pero el dinero lo quieren antes de que empiecen las clases. En mi opinin y mi forma de ver las cosas no es correcto. Eh incluso cuando le comentas todo estos inconvenientes al servicio al cliente no hacen nada **** solucionarlo muy desecionante.

Thank you for sharing your feedback with us. We deeply regret to hear about your experience, and we sincerely apologize for any frustration or inconvenience you encountered. Your concerns are important to us, and we take them very seriously.We would like to address this concern but we are unable to pull up an account under your name as a reference. We need to have this information in order for us to review account and provide a resolution.Regarding the issues you mentioned, we strive to provide clear and accurate information on our classes and pricing. We understand that changes in class schedules can be disruptive, and its unacceptable that you experienced repeated cancellations without timely communication. We are committed to reviewing this process to ensure that cancellations are handled more effectively and that notifications are sent well in advance.Additionally, we are sorry to hear about the dissatisfaction with the class durations and customer service. We are working on improving both the quality of our service and our response times to ensure that all concerns are addressed swiftly and fairly.Once again, we apologize for your experience and thank you for bringing this to our attention.

I think I got scammed, I ordered "Adult 2 hrs Driving ****** (Nova P/U)" and when I tried setting up the appt on "My schedule" it says that there are no openings available ad to contact the school I already emailed them and no response, I wish I can cancel it but I think it's been 24 hours since I bought it.

Hi ****, thank you for bringing this issue to our attention. We do Apologize for the inconvenience. One of our supervisors has contacted you and you told him that you are unable to schedule his ****** online. The supervisor explained to you that its the peak season and we have a lot of students scheduling their ******s and its on a first come first served basis. The supervisor also assisted you in scheduling you ******. An e-mail confirmation was also sent regarding your schedule.

I signed up for driving lessons, and paid $658.80 in December 2020, which I signed up for online, paying the full amount up front. And then, a global pandemic happened. And then, I became very, very ill with a rare neurological disease, Guillain-**** syndrome, and have been hospitalized, paralyzed, for over a year now. I am on disability and public assistance because of my inability to work. I was just released from the hospital, called Nova and requested a refund. They told me my account is "closed" (which is odd because my online account is active) and it was too bad for me. "*****" and the supervisor "******" (they would not give me their full name or exact titles besides supervisor) said that they could not process a refund because their system would not allow it. They said I was informed of their policies when I signed up. I asked for records of that, which he said he couldn't provide (because he is lying). He told me there was nothing they can do. The idea that this company is stealing money from a severely disabled person, who paid up front and never received any services, and now is wheelchair-bound and in desperate need of the refund, shows exactly what this company cares about. It's shameful.

The global pandemic happened and almost all businesses and activities came to a halt as early as March of 2020. You signed up during the pandemic on December 02, 2020. You were able to access your account which shows that its active, that is very true since you can access your account online using your username and password. We never mentioned that your account was deactivated or inactive. What we told you is that your credits are expired. You can view your billing statement which serves as your receipt. Once you log in to your account, on the home page, it is clearly stated on the Notifications under Behind-The-Wheel Scheduling that Credit Expired: All class/lesson credit is valid from 9 months from purchase date, and will be expired after the 9 months elapse. We can send you a screenshot. This is the first information that you will see once youre logged in before seeing your billing statement which would require you to click on multiple links.We have a call recording on December 23, 2020 of your conversation with one of our Operators and she mentioned that the credit will be given an extension with a validity of 1 year and that if not used within 1 year it will expire. The Operator also mentioned that the credit can be transferred to another person and you also confirmed understanding. Therefore, you were aware about the terms and conditions.We understand your situation but we have been flexible by extending your credit for 1 year and that we did our due diligence to notify you through multiple follow **** We are not denying any claims on the basis of disability of sickness but rather on the basis of you being well informed of the policies and that you have verbally confirmed understanding of these information.

Excellent service. The helped me from the permit preparation through getting my license. Automatically received text notifications for each of my lessons, phone call confirmations and even made the dmv appointment for me. Today hi got license! Continue with the excellent customer service!

Hi *******, Yes, our services are from start to end, from the permit to help you with the road test. We look to improve our services every day and Student feedback is really important to us. Thank you for dropping a good review.

Nova driving school provided me with several ******s near their Hyde Park location. The actual ******s although informative were not at all up to the caliber I had been expecting. The instructors ranged from informative to very rude and unprofessional. My last instructor on what was the final ****** in the package I had paid for, said I did not have the skills necessary despite several previous ******s and criticized me a lot behind the wheel. Actually taking the exam was an extreme hassle and coordinating with the school to do so was very much difficult. I actually failed the exam that time and rather than fork over more money to Nova driving school, I simply gave up on obtaining my license. I wish I could go about asking for some type of refund or compensation but there is no way to do so on the website despite the less than satisfactory service overall. The whole experience was quite disappointing and disheartening because I really wanted to obtain my license. ******************** is not only not professional but also essentially a scam to take your money and convince you that you should take the test without having an actual curriculum nor verifying all their instructors are good teachers. I feel embarrassed to have spent that money and wasted those ******s and then not even acquired the license.

Hi there *******, We're sorry to hear that it wasn't on the caliber of your expectation. We Strive to make sure that our Instructors would give out excellent and fruitful lessons each time they are with our Students doing behind the wheel and we do value your constructive feedback and will make sure to make the changes accordingly. We believe all Students have the necessary skills to be an excellent defensive driver, although some students might need to take their time. Having said this, We think it would be best if you take the road test again with us, for free. Our goal is to help you obtain your driver's license and to keep you safe on the road at the same time. Feel free and call us anytime and schedule your road test with free of charge. We sinerely hope for your consideration.