ComplaintsforTURN TECHNOLOGIES, INC.

• Initial Complaint

  10/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company receives data for their background checks and has no intentions of providing back where the discrepancy came from. I was told to check with the credit bureaus about an additional address they came up with that concerned me. I checked all 3 with the annual credit report that is free from all 3 bureaus and the address was not on any of the 3 as a previous address.So obviously they provide subpar background checks. I probably would not trust this business moving forward.

  Business response

  11/17/2023

  We appreciate the opportunity to address the concerns raised by the consumer regarding their background check and the discrepancy they encountered -- we take customer feedback very seriously.First and foremost, we apologize for any inconvenience and frustration experienced by the consumer. We understand the importance of accurate and reliable background checks, and we regret any confusion that *** have arisen in this particular case.To provide clarity on the specific discrepancy in question, our internal investigation revealed that the additional address mentioned by the consumer did indeed appear in our background check report, which came from public records. However, we acknowledge that there seems to be a discrepancy between the information we provided and the consumer's credit reports from the three major bureaus. We strive for accuracy in all checks, and have an extensive and well-established dispute process in place should there be any discrepancies.We understand the consumer's desire for transparency and a clear explanation. Turn is committed to rectifying any inaccuracies and ensuring that our background check procedures are thorough and reliable. We have taken the following steps to address this issue:
  1.     - Reevaluation of the Background Check Process: We are reviewing our background check procedures to identify any potential gaps or areas for improvement that *** have led to the discrepancy.
  2.     - Communication Improvement: We recognize the importance of clear communication in these matters. Moving forward, we will enhance our communication protocols to provide customers with more detailed and understandable explanations of any discrepancies.
  3.     - Consumer Outreach: Our compliance team will reach out to the consumer directly to provide a detailed explanation of the events from our perspective and to address any additional concerns they *** have.
  We understand the consumer's skepticism and want to assure them and the Better Business Bureau that we are committed to resolving this matter promptly and transparently. We value our customers, and their trust is of the utmost importance to us.If you require any further information or have additional questions, please do not hesitate to contact us.
   
  Please let me know if there is anything else you need from us.
   
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