Customer ReviewsforPurezaWood Inc.
9 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Brenda L
5 stars05/29/2024
We installed 1800 sq feet of PurezaWood French oak last year. My husband wanted to wait a full year to see how the floors held up before posting a review. We installed a whole-house humidifier as well. A year later, our floors are stunning. Weve received so many complements. Also, the level of service the owner provided was outstanding; he went above & beyond to help me when I struggled to choose a custom color. He makes you feel like youre his most important customer, by readily responding to questions and concerns. PurezaWood offers a stellar product with impeccable customer service!Review from Dominic L
5 stars07/08/2023
I cannot speak highly enough about PurezaWood engineered hardwood flooring. It exudes elegance and sophistication, transforming any space into a luxurious environment. The innovative construction of their flooring offers the perfect balance of strength, stability, and beauty. From the moment I contacted their customer service team, I was met with professionalism and a genuine passion for their products. They guided me through the selection process, provided valuable insights, and ensured a smooth delivery. PurezaWood truly sets the standard for superior engineered hardwood flooring and exceptional customer service.Review from Justin R
5 stars06/02/2023
Our family is happy with our new home using purezawood! Much higher quality flooring and love the finish they use. It was really hard to find real French oak and lucky that I found this company. Great service. Best in class product!PurezaWood Inc. Response
06/08/2023
Thank you so much for working with us and trusting us with your home. We take pride offering genuine French oak flooring and engineering our wood flooring at the highest standards.Review from Alexander M
5 stars05/31/2023
The absolute best floors on the market with top notch personal service. It’s a family feel with Pureza. From start to finish you feel like your working with someone who actually cares about your end result!PurezaWood Inc. Response
06/08/2023
Thank you **** for the kind words. Our family is very thankful for your support and buying Purezawood for your projects. We are excited to continue to work together on future projects!Review from Adam K
5 stars05/13/2023
These are the best floors you can buy. After spending weeks looking at big box stores and at supposed high end brands like Appalachian or Mirage, I could not find anything that looked nice without excessive cost. I stumbled across PurezaWood, and the second I walked into the showroom I knew I had found my floors. The difference is noticeable the minute you look at it. I was then extremely impressed after spending 2 hours there, in which the salesperson and the owner, *****, showed me pictures, videos and samples of their floors vs. others. I am particularly impressed by how ***** really stands behind his product and offers unparalleled customer service. I have been able to call/text him to discuss anything at any time, and he even brought samples from the warehouse to my condo so I could choose between colors seeing it live in the space. He helped me coordinate delivery of the floors by organizing a quick call between the installer and the delivery driver. This kind of personal touch makes the experience so much more enjoyable and lower stress. People who know high quality floors instantly comment on the unparalleled quality of this engineered hardwood. I know I will never have to look elsewhere for hardwood floors again in the future - PurezaWood will always be my choice.PurezaWood Inc. Response
05/19/2023
Thank you **** for sharing your feedback and trusting Purezawood with your home. You can always call us whenever you need **!Review from William P
5 stars05/09/2023
The finish of the floors are unmatched. The flooring is very durable. The customer service and warranty is the best out of all the companies i have seen. I am very happy with Purezawood and will recommend them to anyone that is looking for an elegant floor with superior durability.PurezaWood Inc. Response
05/19/2023
Thank you for sharing your experience. We truly care about every project and invest a lot in our finishes.PurezaWood Inc. Response
05/19/2023
Thank you for sharing your experience. We truly care about every project and invest a lot in our finishes.Review from Jim c
5 stars05/06/2023
I have researched many companies and our builder recommended to visit PurezaWood. We are so glad we did. The flooring materials are very different from what you would expect from any big box stores. You get to work directly with the factory and we got the best price for a higher quality floor. This purchase was very important to us because it was a big investment for our house that we were building. I would never use any other company for flooring.PurezaWood Inc. Response
05/19/2023
Appreciate your business and hiring our company for your custom home. Hope you enjoy our floors for many years to come!Review from Huong P
5 stars05/06/2023
We did our research and found purezawood on ******* We are so impressed with the thickness of their engineered wood and quality of their flooring. We even recommended purezawood to our neighbors and they are super happy. Great customer service and most important beautiful flooring and quality that you really cant find in other flooring stores. Cant wait to build another house and we will buy purezawood again!PurezaWood Inc. Response
05/21/2023
We are so glad you found us through ******* We are very proud on how we manufacture our engineered hardwood flooring. Not many companies make flooring with our standards.Review from Jonathan W
1 star02/10/2023
Extremely disappointed with the overall quality of the 5 wide engineered French Oak flooring system.***** did convince us of the quality and value. I would give him 5 stars for customer service and salesmanship. However, after acclimating the boards, many started to bowed. ***** advised that this was normal, but it did increase the difficulty of the install. He also inspected the installation being done by my contractor with one of his installers, and had no issues with any of it. We also installed the whole-house humidifier that ***** recommended to protect the floor, and we keep the place at a minimum 35% humidity.Now, one year after install, boards are cracking and checking, cupping, delaminating and the finish is already showing wear.I am very upset that I spent so much for such a poor quality product. Be very wary of this flooring, it is not the quality product it claims to be.PurezaWood Inc. Response
06/08/2023
We are truly appreciative that ******** brought this to our attention. A 3rd party certified wood inspector was able to help the client and concluded that there was no manufacturer issue. The findings were minor and the cause of the concerns were due to the environment of the home. The inspector suspects leakage in the windows causing low humidity levels under ********************************** guidelines including the manufacturers guidelines. Even though it was not a manufactures issue, Purezawood has offered the client assistance and truly cares about the investment that the client made with **. That is why ******** has changed his review on the houzz website 5 stars stating "***** goes ABOVE AND BEYOND for his costumers. ***** is very helpful at educating you on the pros and cons of engineered wood floors. The humidity of your house will greatly affect your floors."
Customer Review Rating
Average of 9 Customer Reviews
Contact Information
1332 N Halsted St Ste 202
Chicago, IL 60642-2637
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.