ComplaintsforMike's Furniture

• Initial Complaint

  08/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On 7/9/2024, my wife was scammed by someone claiming to be representing a charity. What was supposed to be a swipe for $5 turned into two $2,424 charges from Mike's Furniture. We did not order any furniture from Mike's Furniture, but now are out nearly $5,000 and even though Mike's Furniture has verbally told us in person and on the phone that they have no record of this order ever happening, they say they will only deal with *********** on it and *********** will not reach out to Mike's Furniture because they are reaching out to the impersonators. *********** said if we had something in writing from Mike's Furniture that these orders never happened and that we did not make them, that would go a long way in getting our account credited, but ******************** refuses, even knowing that a quick email would save us $5,000. They say it's company policy but never could articulate the policy more than we only deal with ***********, even with our conundrum explained. It has led us to believe that there are either unsympathetic and since they are not making money off of it, they are okay with people trading on their name, or they know about this operation where someone is using their name and they are okay with it and or are getting a cut. A simple email to prove we did not order this would change everything and dealing with them has been a nightmare.

  Business response

  08/28/2024

  As a professional furniture business proudly serving our community for nearly ******************************************************************************** all our dealings. After a thorough review of our records, we have found no evidence of any charge matching the amount mentioned. To resolve this matter swiftly, we recommend contacting your credit card company for further investigation. They can provide you with detailed information and help clarify any discrepancies on your statement. 

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchase a New GE 30" Black Stove 5 ********************** JGBS66DEKBB on March 12, 2024. I seen a picture of it in a book and what I seen I liked it but I was not at home when it was delivered. About three days later I looked in the oven and it didn't look right on the side. I called Mike's Furniture and I explained to them what was going on and they told me that they had nothing to do with the problem. They told me to call the warranty company and they did send someone out to see the problem and they said there is nothing they can do about it. I was told that ****'s needs to take of the problem and I called them and they told me they don't have nothing to do with the problem. I was going back and forth with ****'s and no one seems to want to help me with this problem. I asked the warranty people that came out if I can have a copy of the paperwork they had with them and I was told they had to give it to Mike's Furniture.

  Business response

  07/11/2024

  However, since the stove is under warranty, any issues or repairs should be handled by GE directly. This ensures that the customer receives expert support and service from the manufacturer. As a store, we understand the importance of maintaining professional assistance and have sent our technician to inspect the stove to rule out any possible store-related issues before directing the customer to contact GE.

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Two years ago, I bought an electric sofa and loveseat from **** Furniture. The staff recommended purchasing a warranty because of the electrical components. Recently, the loveseat lost power and I called to file a claim. However, I was informed that the warranty company was no longer in use, and was given a customer service number printed on the warranty pamphlet. I contacted the new warranty company and was informed that I had purchased the wrong policy, which did not cover the electrical components. After contacting **** Furniture, they sent a technician to assess the situation. The technician suggested that the loveseat needed to be replaced, but the warranty company claimed that the wiring had been tampered with and refused to cover the repair. I explained that only one wire was disconnected and that everything else was zip-tied and had not been tampered with. The manager agreed that the warranty company was at fault and offered me a $150 refund on the warranty, but did not offer to replace the sofa. I was sold the wrong warranty and was lied to about the insurance company's reasons for not covering the sofa, even though the warranty company had already informed me that my policy did not cover electrical components. I contacted the warranty company again to confirm whether I had a prior claim, whether it was open or closed, but they said I didn't. The manager of **** Furniture sold me the wrong policy and then falsely blamed the insurance company. Now I'm stuck with half of a set that doesn't work and they only offered a $150 refund for a set that cost around $1500. As a fellow business owner, I strongly believe that this is not how you should treat your customers. I plan to post this review on every platform to warn other potential buyers. Be cautious.

  Business response

  05/25/2023

  As customer mentioned he did purchase the sofa and loveseat 2 years ago. Customer came down to the store to request information did hand the customer the proper documents as requested. There was a miscommunication on the warranty and the sofa and loveseat, so we are offering to refund the customer the $150 he originally paid. The customer still has a valid Accidental warranty with ServeCo. We even tried sending are furniture Technician to see if we can help in any way to resolve the situation, he said the wires were tampered with as you can see in the pictures. He is not able to repair the furniture due to wires being exposed. 

• Initial Complaint

  04/27/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  ****************** purchased a Special Order ****** Loveseat in Espresso on April 27, 2022 on layaway. He made his final payment of $100 on March 3, 2023. He was told that he would have his sofa within two weeks. On March 30, 2023 he still did not have the sofa, so he called Mikes Furniture and was told that it was still on the truck. He was given no estimate.On April 8, 2023, the sofa was delivered. However, ****************** informs me it was the wrong item.****************** attempted to call Mikes Furniture that same day. He was only able to speak to an employee who did not have the knowledge or authority to resolve the matter, yet the employee refused to allow him to talk to a manager as requested. In light of what has occurred, ****************** would at this point like a full refund, rather than a replacement

  Business response

  04/28/2023

  Following an investigation, we discovered that the item the customer displayed matched the item number on the invoice exactly. The sale of any special orders is final. Our policies had made such information available to the customer. On the back of the invoice that the customer received, all the policies are listed.

  Customer response

  05/01/2023

   
  Complaint: 19990480
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************* i deserve a full refund from *****************************, because i received the sofa a month late from the last payment  that is stated on the letter and when i received the sofa it was the wrong sofa which is the sofa came out of a third party store name **************************************; and when i went to the store to inform the manager  to show him the right sofa the company discontinued the book that the sofa of choice so i will like a full refund for this company of bad business and a terrible shopping experience   

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