ComplaintsforRoche Bobois USA Ltd
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Complaint Details
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Initial Complaint
08/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of Transaction Initial transaction was January 2, 2023 & was paid in two separate payments as there was a 6-month delivery window. Jan 2nd payment was $7,555. Final payment was May 17th $7,554,07 Livingroom Sofa Delivered June 1st, 2023, damaged. Rip in leather if facing couch on top left side. ***** unsteady section on right side. Called the store while the delivery person was there and said we need to keep delivery and that issue will be resolved. Took pictures and sent them in and videos a few weeks later. We have had to follow up every time with promises of fixing the issue during every phone call or email. When well over a month passed, we said it is and was delivered as basically a used couch and we would like a replacement. After several more weeks of us following up, even after every single call we were told we would be followed up with they verbally approved a replacement and if we wanted, a replacement of a different couch. I went to the store twice and picked out a couch and we were even asked in email what color we wanted, and I replied. Final call well over a week ago the rep ************************* said (once again when I had to call her) she was unsure of a replacement was possible. I said there has been zero communication, zero updates on even when it can be fixed and multiple times where she said the exchange was approved. She even said multiple times she would email confirmation of approval but nothing. On top of all of this we have a table that we bought 2 years ago that is under a 5-year warranty that is broken and was told by the store sales person ***** and by ******* this would be fixed as soon as possible. Again, zero follow-up or confirmation as to when. I sent a final Aug 4th stating if I hear nothing back by Aug 7th, I have reached my **** end and will file a complaint. Zero responses.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.