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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have had these hearing aids a little over 2 years. Original charge was $5,000.00 . I still owe over $3,000.00 I think I am paying too much . I would like an explanation of the charges for why they are so high when hearing aids are $900 a pair.
Business response
04/28/2022
Hearing aid costs are determined by the type of hearing aid it is. What features are available, such as wireless, background noise suppression, rechargeable. It is also determined by after care for the life of the hearing aid as well as it's warranty duration. Typically a pair of $900 hearing aids do not have all of the features or after care/warranty that Beltone hearing aids have.Customer response
04/29/2022
Complaint: 17059286
I am rejecting this response because:Their response to replacing lost hearing aids is ridiculous -- their replacement policy is too limiting
Sincerely,
***********************Business response
05/02/2022
The purchase agreement that you signed is legal and binding in that state and lists what the costs will be if you lose you hearing aid. You should refer to that contract or reach out to the office where you purchased them.Initial Complaint
01/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
September 24, 2021. I purchased a hearing aid from Beltone at *******************************. From *************************. It doesn't work and the batteries won't charge. Cannot get in touch with anyone. The office has a for sale sign now. Called ************** and it's not in service.Business response
01/20/2022
They have an office located at *************************************** ************Customer response
01/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.