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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Due to the unsatisfying service, the reception desk promised me ***** rewards points as compensation on March 5, 2022. But I didn't see the arrival of points in my accounts. I emailed ***********************************, the ***************** and Training Manager, about the issue. The points are still missing after 6 months. and nobody response anything after my email.Customer response
04/21/2022
The promise was given by reception desk orally, so no supporting document can be provided.Business response
06/06/2022
Good Afternoon,We will be sure to reach out to the guest and make sure that they receive the ****** points to their account. Although it may take 3-5 business days to populate in their account, we will initiate the transfer today.Please let us know is there is anything else that we can be of assistance with!Best ********************************************************************************************************************************************************************* and Training ManagerThe ***********************, Chicago160 ********************************************************************************************************** 60611Phone: ************Customer response
06/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************
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