ComplaintsforJ & B Food & Liquor
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Complaint Details
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Initial Complaint
06/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This store used my account number without me knowing. The last time i shop at this store was march yet i have two transactions for April 30 which showed up on my bank statement on may 3rd.Business response
07/05/2022
The customer stated that J&B Food and ******************** used her account number without her knowledge. This is completely inaccurate. We don't save account information. The customer needs to be present with her credit card at the time of purchase for any amounts to be charged to the credit card.This customer came to the store with her complaints. We explained that we can't use her credit card without her being present. We also gave her $40.00 for any trouble that she felt our store had caused her. We are a neighborhood store and pride ourselves on customer satisfaction and establishing relationships with all the customers.Please let us know if you need any further information.Best,J&B Food and Liquors
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.