ComplaintsforNC Financial Solutions, LLC

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Initial Complaint
10/17/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Took money out of account when I was trying to close it. I would like a refund. I am also waiting to get paid so I can pay them off.
Business response
10/25/2024
We have received the complaint sent to the Consumer Financial ***************** (****) by ******* *******. As we understand it, ******* has an inquiry regarding Madhavis line of credit.
On August 17, 2024, ******* ******* entered into a Line of Credit Agreement with **********************************dba ******** whereby ******** provided Madhavi a $3,100.00 Line of Credit (***), to be serviced by NetCredit ******************.
When ******* applied for the ***,terms were presented and were required to be reviewed prior to accepting the *** offered by ********. ******* voluntarily accepted the *** through an electronic signature. The Agreement also detailed a minimum payment is due every billing period that carries a balance. Whenever a billing period closes, ******* receives an email notification that the statement has been generated. This statement will detail Madhavis scheduled payment obligations, including the due date and minimum payment amount.
In addition, ******* voluntarily signed an Automated Clearing House (ACH) authorization allowing credits and debits to be made to ************* account.
Since establishing the ***, ******* has requested three (3) cash advances. However, ******* has failed to make any payments toward the account balance.
On October 17, 2024, a regularly scheduled minimum payment of $447.25 was due. Please note, on October 10, 2024,a confirmation email was sent to ******* advising that the payment will be debited.
However, we received confirmation from Madhavis financial institution that the payment returned due to insufficient funds. Therefore, NetCredit did not receive the payment.
Based on our review and contrary to Madhavis assertion, our records do not indicate receiving any correspondence from ******* requesting to close the account. Please note, as Madhavis account has an outstanding balance, we are unable to close the account at this time. However, once the account is paid in full, ******* will be able to request an account closure by contacting customer support.
Further in our review, Madhavis account has been managed in alignment with the above referenced Agreement.
If Madhavi has any additional questions regarding this matter, please contact our customer service department at ************, Monday Friday, 8:00 a.m. 8:00 p.m. CT or Saturday Sunday, 9:00 a.m. 5:30 p.m. CT.
Initial Complaint
10/03/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I borrowed a small personal loan from this company. After mised payment I set up a payment plan to get back on track. They continue to call me every day to say that my missed payment went to collections. Everytime I tell them that I have set up an alternate payment plan they say "our notes are hard to read but we do see that you set something up." They keep stating that they have to escalate it to the manager but the issue has not been resolved. They keep adding interest and fees to my account but wil not resolve biweekly *********** initial loan was for $4,000.00. They are saying my current balance is $4,318.93 and that I have to pay this in full even though we set up a payment plan. In total have paid $15,697.82. I think I have paid more than enough to resolve my account.
Business response
10/14/2024
We have received the complaint sent to the Better Business Bureau (BBB) by **** ******. As we understand it, Ms. ****** has an inquiry about her line of credit account.
On November 15, 2022, Ms. ****** opened a $4,000.00 line of credit, offered by ********************************* (*************) and serviced by NetCredit. ************* is a Kentucky-chartered, federally insured bank. Federal law (Section 27 of the ************************* Act and 12 U.S.C. 1831d) permits state-chartered insured depository institutions to charge interest and/or fees at the highest rateallowed by the laws of the state where the institution is located.Since ************* also maintains a presence and banking center in ****, federal law permits it to export interest rates and/or fees that comply with Ohio law.
When Ms. ****** applied for the line of credit, she was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement) if she wanted to proceed with the application process; she acknowledged her acceptance by providing her electronic signature on the application dated November 15, 2022. Ms. ****** can access a copy of her Agreement at any time by signing into her online account at ******************************.
We would note that the top of the Agreement states, HIGH COST CREDIT DISCLOSURE. THIS IS AN EXPENSIVE FORM OF CREDIT. IT SHOULD BE USED FOR SHORT-TERM FINANCIAL NEEDS, NOT AS A LONG-TERM FINANCIAL SOLUTION. OTHER CREDIT OPTIONS MAY BE LESS EXPENSIVE.
This Agreement also outlines, in detail, all the terms of the account. Specifically, section IV of the Agreement defines and describes the two types of fees associated with the line of credit.A Cash Advance Fee is the Finance Charge charged for each Cash Advance at the time a Cash Advance is requested, as disclosed in the Account Opening Disclosure in Section I. The Cash Advance Fee is 10% of the amount of the Cash Advance. A Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance,as displayed on the statement, is greater than $25.00. Section V. of the Agreement also describes how minimum required payments are calculated; the minimum amount due on each due date will be 2.5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle.
The Agreement also includes details regarding how payments are applied. A minimum payment is due every billing period that carries a balance. Whenever a billing period closes, Ms. ****** receives an email notification that her statement has been generated. This statement will detail her scheduled payment obligations, including the due date and minimum payment amount. Ms. ****** has the right to make a payment in advance in any amount and at any time without penalty. Additional or larger payments generally may reduce the statement balance fees incurred, which is set forth in ****************************
Since establishing the NetCredit line of credit, Ms. ****** has requested five (5) cash advances; however, she failed to make the required payments under her Agreement and her account balance became past due. As such, our collection efforts were initiated.
On June 26, 2024, a Notice of Right to Cure Default was sent to Ms. ****** notifying her of her right to cure the default balance by paying $1,208.00 and all required Minimum Payments on her due dates as shown on her Statements since the date of the notice. The notice explained these payments needed to be received before July 29, 2024, or her entire outstanding balance would become immediately due (accelerated).
On July 29, 2024, Ms. ******* entire outstanding balance was accelerated due to non-payment of the past due amounts,and the entire outstanding balance for her line of credit, totaling $4,318.93,became due, which includes all amounts owed on her line of credit.
Based on our review, on August ******, Ms. ****** contacted the NetCredit customer support to schedule a payment arrangement for the full outstanding account balance. However, due to a human error, the arrangement was not properly executed in our system and a new payment arrangement would need to be scheduled. Therefore, she continued to receive collection calls.
On September 20, October 4, and October 5 2024, NetCredit managers attempted to call Ms. ****** regarding her concerns and to properly schedule an arrangement. However, they were unable to connect with her. As such, on October 5, 2024, an email was sent advising her of the error and a payment plan was offered. At this time, Ms. ****** has not contacted us back to accept the offer.
We apologize for the confusion this matter has caused ********** We are willing to work with Ms. ****** regarding her past due account balance to reschedule a payment plan. We ask that she contact us directly at ************ Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday,9:00AM 5:30PM CT, for assistance.
Initial Complaint
09/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am getting deployed and in doing so I have reached out to NETCREDIT with whom I have a loan with to get my APR down to 6%. I have called them, emailed them, and reached out with all the emails and numbers they have listed on their website, but there has been no response. As a service member who is getting deployed, I have the ability to have this APR down to 6% and it is not a good look for a company when you have no real people to talk to when things like this comes up. I would like to have a complaint filed against them to get them to at least look into my request.
Business response
10/14/2024
Thank you for forwarding this customer complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.
On October 2, 2023, Mr. ******** was funded a $2,840.00 installment loan offered by ********************************* (*************) and serviced by NetCredit. When Mr. ******** applied for the installment loan Mr. ******** was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (Agreement) if he wanted to proceed with the application process; Mr. ******** acknowledged his acceptance by providing his electronic signature on the application dated October 2, 2023. Mr. ******** can access a copy of his Agreement at any time by signing into his online account at ******************************.
This Agreement also outlines, in detail, all the terms of the account, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule.
Based on our review, our records indicate that Mr. ******** has attempted to contact our customer support team, however,he chose to end the call after one minute. NetCredit is available via telephone and email. Our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
However, upon receipt of Mr. ********* complaint, NetCredit reviewed his documentation in regard to his request for an interest rate reduction under the Servicemembers Civil Relief Act (SCRA) and we have determined that he is eligible for the relief. As such, we have informed Mr. ******** of the status of his request and have applied the necessary adjustments to his account. Please note that once Mr. ******** is no longer on active duty, he is responsible for notifying NetCredit as soon as possible.
If Mr. ******** has any additional questions regarding this matter, we ask that he please contact our customer service department at ************ for assistance.
Initial Complaint
09/23/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
To Whom it may Concern:I am being billed for an account that is not mine with Netcredit. I wrote to them and asked them to provide me with my original contract, but instead, they sent me a payment schedule. I am requesting they stop harassing me with collection calls and please delete this from my credit report. Please see the attachments. Thank you.Sincerely,***** ****
Business response
10/10/2024
Thank you for forwarding this complaint. We take all complaints seriously and make every effort to implement a fair and satisfactory resolution.

On April 21, 2022, someone identifying themselves as Darcy Dunn applied for an installment loan with NetCredit. During the application process, Ms. Dunn’s personal information was provided, including date of birth and social security number. As part of the application process, consumers must authorize NetCredit to obtain credit reports from consumer reporting agencies.

On April 25, 2022, a $10,000.00 installment loan was approved and the Credit Agreement and Terms and Conditions (“Agreement”) were acknowledged and accepted by electronic signature on the application dated April 25, 2022. This Agreement also outlines, in detail, all the terms of the account, including the Loan Duration, Annual Percentage Rate, Finance Charge, Amount Financed, Total of Payments and Payment Schedule. Additionally, the loan agreement advised that we may report information about the account to credit bureaus and that late payments, missed payments, or other defaults on the account may be reflected in credit reporting.

Ms. Dunn has failed to make the required payments under her Agreement. As such, our collection efforts have been initiated. As part of the loan process, account activity is sent to the consumer reporting agencies.
On March 27, 2024, NetCredit sent Ms. Dunn a notice informing her of the default and that she had the right to cure the past due balance before April 26, 2024, or the balance would become immediately due (“accelerated”). Ms. Dunn failed to cure the default, and the Loan was accelerated on April 29, 2024, making the entire outstanding balance, plus all accrued and unpaid interest owed under the agreement, immediately due and payable.
Based on our review, it appears Ms. Dunn is asserting that her request for a copy of her loan agreement was replied to with a payment arrangement offer. Contrary to her assertion, it was the opposite. Ms. Dunn replied to our payment arrangement offer requesting for a copy of her loan agreement. As such, we advised that we can provide a copy either via email or United States Postal Service (USPS). In which, Ms. Dunn replied requesting for it to be emailed.

Further in our review, our records do not indicate that Ms. Dunn has contacted our customer support team to assert that she did not apply for the above mentioned transaction and instead was the victim of a fraudulent transaction. In order to begin our investigation, we ask that she file a police report and provide a full copy to NetCredit via email or fax to:

NetCredit Fraud Department
Fax: 877.357.0490
Email: id_theft_support@netcredit.com

Upon receipt of the police report, our fraud department will begin review of her identity theft claim.

Additionally, if Ms. Dunn believes that she is a victim of identity theft, we strongly encourage she file an identity theft report online with the Federal Trade Commission (FTC) at https://www.identitytheft.gov/. The FTC can provide suggestions on how to protect her personal identification information going forward and how to alert other agencies, such as credit bureaus, that her identity information may be compromised.

It appears Ms. Dunn is requesting to cease telephone communication, as such, we have since updated our records.

If Ms. Dunn has any additional questions regarding this matter, we ask that she please contact our customer service department at 877-392-2014, Monday – Friday, 8:00AM – 8:00PM CT or Saturday – Sunday, 9:00AM – 5:30PM CT.
Initial Complaint
09/20/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am a victim of identity fraud. On 9/18/24 around 3:00 am EST I received a bunch of emails stating that i had applied for loans. Out of the many emails, I found that ******** was a legitimate company. So, I attempted to phone them and was unable to speak to a person and there was no way around their automated phone system. I sent an email around 9:00 am EST saying the following:"Dear *******,Account #:******** This email confirms that you have contacted NetCredit regarding a claim of identity theft/fraud. We understand this is a serious, time-sensitive matter and will move quickly to handle the situation.Please be advised that before we can address this issue, you will have to file a police report with your local authority. Please notify your local authority to include your bank account information in the summary of the report. This will further safeguard your credit and may carry additional benefits should you choose to file with the credit bureaus as well.Also, please provide a signed letter from you with your name, address, date of inquiry, lender name, and reason for removal. This information will be forwarded to the credit bureau in order to have the inquiry removed from your credit report.Please fax or email a copy of your police report and signed letter to ************ or *********************************** Once we have verified the report, we will handle your claim within 5 business days.Please note that if we do not receive a police report within the next 7 days, your claim will be rejected."To gather all of the information and to form a statement with the police department took about ***** hours. I submitted the request earlier today (9/19/24) around 11:00AM EST. I had to freeze my accounts, contact several other loan agencies.I'm filing this complaint because it's absolutely ridiculous to expect a person to be able to depend on the police department to complete a report within 7 days. They should take the *** report. They still have not closed my account.
Business response
09/27/2024
We have received the complaint sent to the Better Business Bureau (BBB) by ******* *********. As we understand it, ************ is asserting being a victim of identity theft.
On September 18, 2024, someone identifying themselves as *** ********* submitted an application for a NetCredit loan, issued by ********************************* (*************)and serviced by NetCredit. The application was submitted through a third-party lead provider/website, Even Financial. This person has provided *** ********** personal information such as date of birth and social security number. As part of the application process, consumers must authorize NetCredit and/or ************* to obtain credit reports from consumer reporting agencies. Please note that the application did not result in a hard inquiry placed on *** ********** credit report.
Subsequently, on April 24, 2024, ************ contacted the NetCredit customer support team and contrary to her assertion, she was able to speak with an agent to assert that she did not apply for the loan and has been the victim of identity theft. In accordance with our policy, she was asked to file a police report and provide a full copy to us so that we could begin an internal investigation. A confirmation email was sent to *** *********.
On September 19, 2024, *** ********* contacted the NetCredit customer support team via email to advise that she has filed a police report, but it will take time to retrieve it. In addition, *** ********* provided a copy of her ************************ (***) identity theft report.
On September 24, 2024, *** ********* submitted a copy of her police report, and her identity theft claim is being reviewed by our fraud department. We will reach out to her with an update no later than October 7, 2024.
If *** ********* has any additional questions regarding this matter, we ask that she please contact our customer service department at ************, Monday Friday, 8:00AM 8:00PM CT or Saturday Sunday, 9:00AM 5:30PM CT.
Initial Complaint
09/20/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On the day of June 5th 2024 an account has been added to my credit report ON experian and transunion that i have no knowledge of by the name of NETCREDIT/TABLOC. It is in the amount of $3,600 and i never authorized this account.
Business response
09/25/2024
We have received the complaint sent to the Better Business Bureau (BBB) by Khorrie *****. As we understand it, Khorrie asserts that Khorrie is the victim of identity theft and wishes to have credit reporting associated with a NetCredit account removed from their credit report.
On June 4, 2024, someone identifying themselves as Khorrie ***** applied for a NetCredit loan product, issued by ********************************** ************ and serviced by NetCredit. This person provided Khorries personal information such as date of birth and social security number. As part of the application process, consumers must authorize NetCredit and/or ******** to obtain a credit report from consumer reporting agencies.
Subsequently, Khorrie ***** entered into a Line of Credit Agreement with ******** whereby ******** provided Khorrie a $2,900.00 Line of Credit (***), to be serviced by NetCredit ******************. When Khorrie applied for the ***,terms were presented and were required to be reviewed prior to accepting the *** offered by ********. Khorrie voluntarily accepted the *** through an electronic signature. The Agreement also detailed a minimum payment is due every billing period that carries a balance.
These terms included a provision regarding credit reporting, which authorized ******** and NetCredit, as servicer of ********, to report information about the *** to credit bureaus.Late payments, missed payments, or other defaults on your Account may be reflected in your credit report.
Since establishing the NetCredit line of credit, Khorrie has requested one (1) cash advance that was funded on June 5, 2024.
However, Khorrie has failed to make the required payments on the account. As part of the loan servicing, account activity will be sent to the consumer reporting agencies, as outlined in the *** Agreement.
Our records indicate that Khorrie has not previously contacted us to assert that Khorrie did not apply for the NetCredit loan. In order to begin our investigation, we ask that Khorrie file a police report and provide a full copy to NetCredit via email or fax to:
NetCredit ****************
Fax:************
Email: *********************************************************************

Upon receipt of the police report, our fraud department will begin review of the identity theft claim.
Additionally, we strongly encourage Khorrie tofile an identity theft report online with the ************************ (FTC) at ******************************. The *** can provide suggestions on how to protect personal identification information going forward and how to alert other agencies, such as credit bureaus, that Khorries identity information may be compromised.
If Khorrie has any additional questions regarding this matter, please contact our customer service department at ************, Monday Friday, 8:00 a.m. 8:00 p.m. CT or Saturday Sunday, 9:00 a.m. 5:30 p.m. CT.
Initial Complaint
09/19/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am writing to formally dispute a loan account in the amount of $1,800 that was opened under my name without my authorization. Someone fraudulently obtained my personal information and used it to open this account. As a result of this identity theft, I had to take preventative measures, including opening a new bank account and placing a block on my Social Security number.I did not apply for or receive the $1,800 loan, and I am not liable for any charges or obligations related to this account. Please investigate this matter promptly and remove this fraudulent debt from my record.
Business response
09/26/2024
We have received the complaint sent to the Better Business Bureau (BBB) by ********* ******. As we understand it, ********* asserts that ********* is the victim of identity theft and wishes to have credit reporting associated with a NetCredit account removed from their credit report.
On June 14, 2024, someone identifying themselves as ********* ****** applied for a NetCredit loan product, issued by ********************************** ************ and serviced by NetCredit. This person provided Elizabeths personal information such as date of birth and social security number. As part of the application process, consumers must authorize NetCredit and/or ******** to obtain a credit report from consumer reporting agencies.
Subsequently, ********* ****** entered into a Line of Credit Agreement with ********************************** ************ whereby ******** provided ********* a $1,800.00 Line of Credit (***), to be serviced by NetCredit ******************. When ********* applied for the **** terms were presented and were required to be reviewed prior to accepting the *** offered by ********. ********* voluntarily accepted the *** through an electronic signature. The Agreement also detailed a minimum payment is due every billing period that carries a balance.
These terms included a provision regarding credit reporting, which authorized ******** and NetCredit, as servicer of ********, to report information about the *** to credit bureaus.Late payments, missed payments, or other defaults on your Account may be reflected in your credit report.
Since establishing the **** ********* has requested two (2) cash advances. However, ********* has failed to make the required payments on the account. As part of the loan servicing, account activity will be sent to the consumer reporting agencies, as outlined in the *** Agreement.
Our records indicate that ********* has not previously contacted us to assert that ********* did not apply for the NetCredit loan. In order to begin our investigation, we ask that ********* file a police report and provide a full copy to NetCredit via email or fax to:
NetCredit ****************
Fax:************
Email: *********************************************************************

Upon receipt of the police report, our fraud department will begin review of the identity theft claim.
Additionally, we strongly encourage ********* to file an identity theft report online with the ************************ (***) at ******************************. The *** can provide suggestions on how to protect personal identification information going forward and how to alert other agencies, such as credit bureaus, that Elizabeths identity information may be compromised.
If ********* has any additional questions regarding this matter, please contact our customer service department at ************, Monday Friday, 8:00 a.m. 8:00 p.m. CT or Saturday Sunday, 9:00 a.m. 5:30 p.m. CT.
Initial Complaint
09/16/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company has let an imposter or someone that is not by me open up an account by using my information that was stolen by being breached and hacked. I asked for them by explaining the situation and they will not close that false account due to false pretenses.
Business response
09/23/2024
We have received the complaint sent to the Better Business Bureau (BBB) by ******** ********. As we understand it, ******** asserts that ******** is the victim of identity theft.
After carefully reviewing this complaint, based on the information provided, NetCredit is unable to locate a profile that matches the complainants information. In order to assist ******** further, we ask ******** to please contact us to provide an account number and/or personal identifiable information to verify if there has been an application submitted on Georginas behalf. Our customer service department phone number is ************. Please note our hours of operation are Monday Friday 8 a.m. 8 p.m. CT and Saturday Sunday 9 a.m. 5:30 p.m. CT.
Customer response
09/23/2024

Complaint: 22294780

I am rejecting this response because: there is an account according to when I tried to apply for a personal loan and the site stated that there was an account already opened under my email and information. That response is not true.

Sincerely,

******** ********
Business response
10/01/2024
Thank you for forwarding the additional correspondence to our attention.
As mentioned, NetCredit is unable to locate a profile that matches the complainants information listed within the BBB complaint (e.g. telephone number, email address).
As mentioned, in order to assist ******** further, we ask ******** to please contact us to provide an account number and/or personal identifiable information to verify if there has been an application submitted on Georginas behalf. Our customer service department phone number is ************. Please note our hours of operation are Monday Friday 8 a.m. 8 p.m. CT and Saturday Sunday 9 a.m. 5:30 p.m. CT.
Initial Complaint
09/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a 30 day delinquent marking added to my most recent credit report however I have made a payment this month. I contact this business bi-weekly according to both my pay and payment schedule and make a payment. My payments are currently past due however they stay 1 payment behind which keeps me at around ***** days past due never having reached 30 days for the entirety of the account. Before making the last payment I asked for the amount of days delinquent and it was less than 30 at which time I made a payment. When calling the company bi-weekly I consistently receive different and inconsistent information from each representative. I would like this marking removed as it is either incorrect or I was misinformed by the business leading me to make an incorrect payment amount. All of their calls are recorded so it shouldnt be hard to pull the call and hear the information I was given. The company themselves is responsible for providing accurate information to each customer. In the event I was misinformed by the company this should be corrected.
Business response
09/26/2024
We have received the complaint sent to the BBB by Marseania Sales. As we understand it, Marseania has an inquiry regarding information sent to the credit reporting agencies.
As an initial matter, we have addressed Marseania’s concerns in a previous BBB complaint.
As mentioned, on January 4, 2024, Marseania Sales entered into a Line of Credit Agreement with Transportation Alliance Bank, Inc. ("TAB Bank") whereby TAB Bank provided Marseania a $1,950.00 line of credit (hereafter “LOC”), to be serviced by NetCredit Loan Services, LLC. When Marseania applied for the LOC, terms were presented and were required to be reviewed prior to accepting the LOC offered by TAB Bank. Marseania voluntarily accepted the LOC through an electronic signature. The Agreement also detailed a minimum payment is due every billing period that carries a balance.
As mentioned, these terms included a provision regarding credit reporting, which authorized TAB Bank and NetCredit, as servicer of TAB Bank, to “report information about” the LOC “to credit bureaus. Late payments, missed payments, or other defaults on your Account may be reflected in your credit report.”
As mentioned, since establishing the LOC, Marseania has requested five (5) cash advances. Although Marseania has made successful payments towards the account balance, the account balance is past due.
A minimum payment of $156.18 was due on August 2, 2024. However, Marseania did not satisfy this payment until September 3, 2024. Therefore, in our September 2024 report, we have reported Marseania’s account as 30 days past due to the consumer reporting agencies. As mentioned, Marseania’s account is past due. As indicated in the LOC Agreement, we reported this account activity to the consumer reporting agencies.
On September 3, 2024, Marseania contacted the NetCredit customer support team in regards to the past due balance and requested to pay the oldest payment that is past due. As such, Marseania was advised that the payment of $156.18 was the oldest. During that call, Marseania made a payment of $157.00. However, at that time, Marseania’s account balance was 30 days past due.
Please note, payments are automatically allocated to the oldest past due balance first, then to the statement balance fees, and finally to the principal balance.
Based on our review, Marseania has previously contacted the NetCredit customer support team to inquire how many days the account balance is past due. However, Marseania has not made payments to bring the account balance to a current status.
Further in our review, Marseania has contacted the NetCredit customer support team regarding the current concerns that are mentioned in the complaint requesting for further investigation. As such, we will address those concerns and respond directly to Marseania.
At this time, our review of the loan performance information sent to the consumer reporting agencies indicates that NetCredit is reporting accurate information concerning the repayment history of this loan and status of the account.
Because this reporting is accurate, we are unable to fulfill any request to alter or delete it.
If Marseania has any additional questions regarding this matter, please contact our customer service department at 877-392-2014, Monday – Friday, 8:00 a.m. – 8:00 p.m. CT or Saturday – Sunday, 9:00 a.m. – 5:30 p.m. CT.

Customer response
09/27/2024

Complaint: 22288954

I am rejecting this response because:

I called and ask the company the status of the account including specifically the number of days past due that the account was specifically to avoid the account becoming 30 days past due. I was never advised that the account was 30 days past due. Though the account was past due and I am fully aware of that, payments are continuously made on a rolling 2 week basis which should have never allowed the account to become 30 days past due.
I’m certain their calls are recorded so it should be very simple. If I am calling a business to inquire about the status of my account SPECIFICALLY pertaining to the delinquency and how that impacts credit reporting how is a business not responsible for providing accurate information. The answers that I receive dictate how I am able to service the account. It is an understatement that times are hard for people however I serviced the account based on what was told to me. If I am told that I have more time before a 30 days reporting and I use that information how am I being penalized. They are able to pull that call and they would be able to hear what o was instructed.
Sincerely,

Marseania Sales
Business response
10/08/2024
Thank you for forwarding the additional correspondence to our attention.
Marseania receives an email notification that the statement has been generated whenever a billing period closes. This statement will detail Marseania’s scheduled payment obligations, including the due date and minimum payment amount and any past due amount. Additionally, Marseania was sent an email on September 22, 2024, indicating that there were one or more payments past due, and Marseania was encouraged to make a payment right away.
As mentioned, Marseania has previously contacted the NetCredit customer support team to inquire how many days the account balance is past due. Each time Marseania called, Marseania has been provided with this information accurately based upon how Marseania’s account reflected on that day. However, Marseania has not made payments to bring the account balance to a current status.
Further in our review, Marseania has contacted the NetCredit customer support team regarding the current concerns that are mentioned in the complaint requesting for further investigation. As such, Marseania was advised of the aforementioned information. However, Marseania again contacted the NetCredit customer support team requesting for an additional investigation. Since that time, we have attempted to contact Marseania but have been unable to reach Marseania over the phone. We have also sent emails requesting that Marseania contact us, but no follow up has occurred.
If Marseania has any additional questions regarding this matter, please contact our customer service department at 877-392-2014, Monday – Friday, 8:00 a.m. – 8:00 p.m. CT or Saturday – Sunday, 9:00 a.m. – 5:30 p.m. CT.
Initial Complaint
09/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Opened an account because it seemed legit. I moved my first payment due to a car wreck. When I opened my account I was suppose to pay $220.00 Approx a month and agreed to those terms. To my suprise in August I paid over $500 dollars and it was 3 separate payments. I called and found out netcredit moved me to bi-weekly. The lady on the phone said they do this to get more money out of people. Every payment they charge their fees and etc which right now is over 50 bucks. She said I will move you to monthly but will take some time to change it over. These were not the terms of my agreement. This is breach of contract. As of right now Netcredit will not be able to charge my bank account anymore. I put my trust in them and they abused it. I'm asking because of the breach and lies that they pay the account off. I will no longer allow them to charge my bank account. Any attempt to can lead to legal actions.
Business response
09/26/2024
We have received the complaint sent to the Better Business Bureau (the “BBB”) by Chad Skabronski. As we understand it, Mr. Skabronski has an inquiry about his line of credit account.
On June 17, 2024, Mr. Skabronski opened a $2,450.00 line of credit, offered by Republic Bank & Trust Company (“Republic Bank”) and serviced by NetCredit. Republic Bank is a Kentucky state chartered bank, federally insured by the Federal Deposit Insurance Corporation. Federal law, specifically Section 27 of the Federal Deposit Insurance Act and 12 U.S.C. 1831d,permits state-chartered insured depository institutions to charge interest and/or fees at the highest rate allowed by the laws of the state where the institution is located. Since Republic Bank also maintains a presence and banking center in Ohio, federal law permits it to export interest rates and/or fees that complywith Ohio law.
When Mr. Skabronski applied for the line of credit, he was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (“Agreement”) if he wanted to proceed with the application process; he acknowledged his acceptance by providing his electronic signature on the application dated June 17, 2024. Mr. Skabronski can access a copy of his Agreement at any time by signing into his online account at www.netcredit.com.
We would note that the top of the Agreement states, “HIGH COST CREDIT DISCLOSURE. THIS IS AN EXPENSIVE FORM OF CREDIT. IT SHOULD BE USED FOR SHORT-TERM FINANCIAL NEEDS, NOT AS A LONG-TERM FINANCIAL SOLUTION. OTHER CREDIT OPTIONS MAY BE LESS EXPENSIVE.”
This Agreement also outlines, in detail, all the terms of the account. Specifically, section IV of the Agreement defines and describes the two types of fees associated with the line of credit. A Cash Advance Fee is the Finance Charge charged for each Cash Advance at the time a Cash Advance is requested, as disclosed in the Account Opening Disclosure in Section I. The Cash Advance Fee is 10% of the amount of the Cash Advance. A Statement Balance Fee is assessed for each Billing Cycle where the Cash Advance Balance, as displayed on the statement, is greater than $25.00. Section V. of the Agreement also describes how minimum required payments are calculated; the minimum amount due on each due date will be 2.5% of the ending Cash Advance balance plus the Statement Balance Fee for that cycle. The Agreement also includes details regarding how payments are applied.
A minimum payment is due every billing period that carries a balance. Whenever a billing period closes, Mr. Skabronski receives an email notification that his statement has been generated. This statement will detail his scheduled payment obligations, including the due date and minimum payment amount. Mr. Skabronski has the right to make a payment in advance in any amount and at any time without penalty. Additional or larger payments generally may reduce the statement balance fees incurred, which is also set forth in Mr. Skabronski’s Agreement.
During the application process, Mr. Skabronski advised that his pay frequency was twice monthly, therefore, his repayment dates were scheduled accordingly as twice monthly.
Since establishing the NetCredit line of credit, Mr. Skabronski has requested one (1) cash advance.
Based on our review, Mr. Skabronski had minimum payments of $186.25 due on July 22, 2024 and $179.71 due on August 7, 2021. However, on July 17, 2024 and August 1, 2024, he logged into his account home and scheduled to adjust both payment due dates to August 23, 2024 and confirmation emails were sent to him confirming that the adjustments to his upcoming due dates were processed. Mr. Skabronski also had a regularly scheduled minimum payment in the amount of $178.22 due on August 22, 2024. Therefore, due to the payment adjustments, Mr. Skabronski had three (3) payments due in August 2024.
Based on our review, on August 21, 2024, Mr. Skabronski contacted the NetCredit customer support team via email and inquired about the three (3) payments that are due. As such, he was advised of the aforementioned information on August 22, 2024.
Later, on August 22, 2024, Mr. Skabronski contacted the NetCredit customer support team via telephone in regard to the concerns mentioned in his complaint and also requested to make monthly payments. As such, he was advised of the aforementioned information and that his repayment dates were scheduled according to his pay frequency. However, we updated his pay frequency to monthly and advised him to please allow 2-3 billing cycles for the update to take effect. Contrary to his assertion, Mr. Skabronski was not advised that “we do this to get more money out of people”.
In reviewing Mr. Skabronski’s account statements and payment history, our records confirm that his account has correctly been assessed Statement Balance Fees and Cash Advance Fees as detailed above. Additionally, Mr. Skabronski’s account has been managed in alignment with the above referenced Agreement and we are unable to honor his resolution request.
On September 14, 2024, we revoked our AutoPay Authorization upon his request and sent him a confirmation via email which explained that the cancellation of automatic payments does not relieve the obligation to repay the debt.
If Mr. Skabronski has any additional questions regarding this matter, we ask that he please contact our customer service department at 877-392-2014, Monday – Friday, 8:00AM – 8:00PM CT or Saturday – Sunday, 9:00AM – 5:30PM CT.
Customer response
10/01/2024

Complaint: 22263754

I am rejecting this response because:

I like how netcredit danced around and left parts out. My agreement was to pay 220 dollars approx a month. Netcredit violated that agreement and change my terms to bi weekly. I never agreed to bi weekly. When I called the woman even told me they do this to their customers on purpose to get more money out of them. Once that agreement was violated the contract was broken. Netcredit tried to take advantage of me and I'm fighting back. I will not pay then, they will not touch my credit report. I will turn them into the attorney General of Arkansas. If they want to sue I welcome it. Once a contract Was broken my netcredit abd makes the contract void. That is how agreements and contracts work. They violated it not me.

Sincerely,

Chad Skabronski

Business response
10/09/2024
Thank you for forwarding the additional correspondence to our attention.
As mentioned, on June 17, 2024, Mr. Skabronski opened a $2,450.00 line of credit, offered by Republic Bank & Trust Company (“Republic Bank”) and serviced by NetCredit.
When he applied for the line of credit, he was presented with and required to agree to the Republic Credit Agreement and Terms and Conditions (“Agreement”). As set forth in his Agreement, he is required to pay at least the minimum payment every billing period in which there is an account balance. Additionally, the Agreement advised that we may report information about the account to credit bureaus and that late payments, missed payments, or other defaults on the account may be reflected in his credit reporting. Mr. Skabronski acknowledged his acceptance by electronic signature on the application dated June 17, 2024. Mr. Skabronski can access a copy of his Agreement at any time by signing into his online account at www.netcredit.com.
Contrary to his assertion, Mr. Skabronski advised that his pay frequency was twice monthly during the application process. Therefore, his repayment dates were scheduled accordingly as twice monthly.
On August 22, 2024, Mr. Skabronski contacted NetCredit customer support team via telephone regarding the concerns mentioned in his complaint and requested to make monthly payments. As such, he was advised that his repayment dates were scheduled according to his pay frequency. However, we updated his pay frequency to monthly and advised him to please allow 2-3 billing cycles for the update to take effect. Please note that the request has now been fulfilled as indicated in his most recent statement. Contrary to his assertion, Mr. Skabronski was not advised that “we do this to get more money out of people”.
As mentioned, our review of Mr. Skabronski’s account statements and payment history confirms that his account has correctly been assessed Statement Balance Fees and Cash Advance Fees as detailed in the Agreement. Additionally, Mr. Skabronski’s account has been managed in alignment with the above referenced Agreement.
On September 14, 2024, we revoked our AutoPay Authorization upon his request and sent him a confirmation via email which explained that the cancellation of automatic payments does not relieve the obligation to repay the debt.
If Mr. Skabronski has any additional questions regarding this matter, we ask that he please contact our customer service department at 877-392-2014, Monday – Friday, 8:00AM – 8:00PM CT or Saturday – Sunday, 9:00AM – 5:30PM CT.
Customer response
10/10/2024

Complaint: 22263754

I am rejecting this response because:

Sincerely,

Chad Skabronski

During the online agreement, I picked monthly, and that's how I know it was going to be 220 approx dollars a month. When I called about rep about it, she told me they turned it to bi weekly behind the customers back to get extra fee from them. She said mine was turned to bi weekly from monthly, and she will turn it back. Talking with my attorney, they told me it was a breach of contract from netcredit. Netcredit got caught and trying to blame me for it. The rep even told me the monthly was going to be 220 approx a month. Breach of contract. I will need all of the computer pages when I filed online. Since netcredit claims they did not change it in the system then they will not have any issue sending me that and the name of the rep I talked with. They did they same thing to my wifes account.

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