29 Customer Reviews
Sort By
Review from Jessica S
1 star11/14/2024
Unorganized and condescending. If I could give a negative star(s) I would. They have multiple locations in the metro ******* area. I worked with their office in ****************. Save your sanity and find another lender.Review from Kalli S
1 star10/10/2024
I was sold the wrong product in August of 2024. After hours of emails and phone calls, the loan processed (not what I wanted) and I wired the money back immediately and I thought all was resolved. Nope! They never closed the loan, and withdraw an auto payment of over $500 on a loan I wired back in full. Now, Im trying to reach them to get my credit report resolved, the loan closed, and my money refunded, and its crickets. Im in tears over this because its affected my credit as well as my finances. Avoid them unless you like getting f**ked over and have money to throw away!
Guaranteed Rate Affinity, LLC Response
10/18/2024
Thank you Ms. Scheffen, for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the mark with you. We believe your concerns have been resolved. However, if you still have concerns or questions, please contact us at customercare@guaranteedrate.com or 773-328-6467, M-F 8:30am-5:30pm (CST).Review from Jerry Z
1 star09/18/2024
****** ***** with Guaranteed came to my partner's home had him sign a contract for a loan on his home. He did not leave him a copy of the disclosure or the signature page. When my partner told him to wait till we were in contact with a house we want to purchase he threatened him by reporting him to the **** for fraud. Mr. ***** then blocked my partner from texting him and has refused respond to phone calls.Guaranteed Rate Affinity, LLC Response
09/23/2024
Thank you Mr. ********** for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. We want to do all that we possibly can to resolve any outstanding issues. At your convenience, please contact us at ******************************************* or ************* M-F 8:30am-5:30pm (CST). Please ask to communicate with a manager if you are not getting satisfaction.Review from George K
2 stars09/16/2024
They get two stars because they had information and answers quickly. I asked they to not call me, that I would call them back if I wanted to move forward. I received unsolicited mail from them. They kept calling back and texting. They did not respect my wishes even though I made it abundantly clear. I had to resort to blocking them. Come you guys, get a clue, not cool.Guaranteed Rate Affinity, LLC Response
09/23/2024
Thank you, Mr. ****** for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. Please contact us at ******************************************* or ************* M-F 8:30am-5:30pm (CST) if you need further assistance.Review from Caitlin K
5 stars05/23/2024
************************* located in the *********, ** office is PHENOMENAL! We had everything ready for closing within 15 days of working with *** and his team. They were professional, fast, and efficient. Great customer service and very reliable!Review from Jeff W
5 stars03/16/2024
Had fantastic experience throughout the entire process. We closed in a month after our offer was accepted. We were renters previously so we did not have the cash from previous sale. The process was seamless and zero issues. Could not be happier! Thanks again ***** and the team at GRA!Review from Aimee U
1 star03/05/2024
AVOID, AVOID, AVOID. Told I would close (received an email) and then the sales person for the community told me my loan didn't close. I never heard from the lender. I was then ghosted by GRA for several days until my realtor raised a huge stink. The paperwork was wrong (they missed the $10K closing credits, told me one interest rate only for it to be incorrect, and closed a week late because the loan officer messed up). Then, as an apology, they offered me a weekend in ******. That trip was never confirmed by GRA so that was yet another error/falsehood. AVOID, AVOID, AVOID.Guaranteed Rate Affinity, LLC Response
03/19/2024
Hello,Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We apologize for your most recent experience with our company. If you have any questions or concerns, please feel free to reach out to our Customer Success Team at *************************** at **************, Monday through Friday, from 8:30 AM to 5:30 PM CST.Respectfully,The Customer Success Team ********************** Rate, ******************************************************************Review from Kristi S
1 star02/27/2024
Would rate a zero if I could. After telling us we would get qualified two weeks later the house we wanted sold and they just stopped all communication with us. We immediately turned in everything they asked for and they kept saying it would be ***** hours. Twice I got emails from them meant for someone else and got an accidental call.Guaranteed Rate Affinity, LLC Response
03/04/2024
Hello,Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We apologize for your most recent experience with our company. If you have any questions or concerns, please feel free to reach out to our Customer Success Team at *************************** at **************, Monday through Friday, from 8:30 AM to 5:30 PM CST.Respectfully,The Customer Success Team ***********************************************************************************Review from April C
5 stars01/17/2024
10 Stars For *************************(Mortgage Lender) / 2 Stars For Guaranteed Rate as a Company.My and my fiances forever home search story started with a very positive connection with *************************, Branch Manager/VP of Mortgage Lending, Guaranteed Rate. From the onset, ****** was extremely knowledgeable, detailed, reassuring & provided very clear and concise information about every step of the process from securing pre-approval through to closure. Overall, the process was very smooth, and ****** guided us through every step of the way, even as our unique scenario raised challenges that were beyond Olivers control. Although we faced these extremely challenging obstacles, ****** was resourceful and extremely calm and collected during the most difficult of times. ****** displayed a tremendous amount of professionalism and fortitude under a circumstance in which many would have faltered. I can say with great confidence that without *************************, our attempt to secure our forever home would have slipped away.Im disappointed in the senior management levels at Guaranteed Rate, who did not appear to support ****** and as a result initially lacked supporting us as a client during our complex transaction. Im also extremely disappointed in the actions they took to pull ****** from our account during these challenges when we looked to him to help us and guide us through. None of these challenges faced were due to inadequacies in the services that ****** was providing.************************* is a true professional and I will forever hold him at a high regard as he was instrumental and key to us securing our forever home. He changed our lives, and the connection ran deep from our initial engagement, because of his compassion and ability to set a solid foundation as an ally that truly has your best interest at heart. I can only ask that others reach out to ************************* for their mortgage lending needs and see for themselves how smoothly things go, youll be extremely thankful you did.Review from Laura R
1 star10/29/2023
Im giving a one star Im a first time buyer and I had my mortgage loan through your company but since I have moved in my home I have not enjoyed my home to what I have found out that my loan was an unincorporated and I had no ideal that was done and I want to why and how every in this neighborhood is connected to this home and entering my home without my permission I have file an complaint with BBB regarding how they did connections to my home where they made my home sn outlet for everyone to connected to something the water electricity the gas smart com have devices all through the home when it supposed had been just the 3 tvs connected and everyone is working together they filed taxes on this house and whatever eles they done to it I have had enough and all these houses are connected Im not going to put the numbers of the residents in here yet but someone needs to contact me to resolve this and I want my money back that for all the harassment and terrorizing I been through in this house for the last 3 years thats not included the cameras Im being watch on through this house I cant sleep at scared to really close my eyes cause I dont know whats going to happen all the outlets and every electrical thing in here I bought this house thinking it was a good deal and a wonderful place to live but I was proved wrong Im not happy in this home I havent been since I moved in because I been scammed the most of the time since I been here paying other people water bills and mines because they are connected some how to this house and maybe we can talk to ****** with ***************** because she actually took my application for this home but *********************** finalized things with the loan I thought I was getting a good deal with my home but instead I got disappointment and heartbroken for all this I went through one bad experience and now I had to endure another one all I want is my life back and for things to be put back right and all my money for the equity of homeGuaranteed Rate Affinity, LLC Response
11/01/2023
Hello, Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We apologize for your most recent experience with our company. If you have any questions or concerns, please feel free to reach out to our Customer Success Team at *************************** at **************, Monday through Friday, from 8:30 AM to 5:30 PM CST. Respectfully, The Customer Success Team ********************** ***** **** **********************************************************
Customer Review Rating
1.72/5stars
Average of 29 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.