Customer ReviewsforImproovy Painters of Chicago

Complaint: improovy said they use subcontractors with full insurance and they subcontracted a company, Top Painters who does not have property damage liability coverage and additionally are not in good standing with the state of IL. They also took disregard for covering my furniture or floors when they returned to work in my home causing more damage. Top Painting destroyed my newly refinished floors by scratching them deep into the wood in numerous places. Improovy also lies about the type of paint they use and overcharge you. I hired Improovy on around 3/10/23 to paint my home, baseboards and repair some drywall and esp ceiling seems that were cracked throughout the home. I was working with **********************. Upon signing the contract/ I was put in touch with ******************** who said he was sending Top Painting to my project. Upon the work starting on 3/15 I noticed they didnt use duration paint that I paid for. On 3/20/23 I sent ***** picture of areas that needed repainted, cracks that werent repaired & paint on the ceilings. He responded Whoa! Yes we can ********* up the ceilings with paint & have ****, the lead painter take a closer look at the cracks on seams to see what can be done about the cracks. On 3/30 I told ***** that the ceiling seem repair wasnt holding & I texted ************ was upset the floors were scratched down deep into the ********* appeared they took a razor blade to the floors in front of baseboards to scratch off paint in about 30 places. I cant repair nor replace those boards as the aged walnut floors had just been refinished & new boards wont match. Top painting nor improovy contacted me, I placed an insurance claim for the floors. Top painters insurance doesnt have property damage although they are still responsible for the damage. This company is horrible, and I believe hires workers who have no skill set or responsibility. They left my home like a zoo w/ plaster on my furniture, paint splatter on the floors as they did not cover them.

***, thank you for your review. Each of the issues pointed out were discussed during the project. For example, the Duration paint didn't have the preferred sheen, and the change was discussed before application. Another example is the cracks that reappeared after the patching were a result of movement in the walls from the building's sway. Unfortunately we weren't able to keep the cracks from coming back short of rebuilding the walls.The damage claims are going through the insurance process, which we agree is frustrating. We will continue to work with you through the claims process and get all claims properly assessed. We take great pride in our process, protection of all surfaces, painters and craftsmanship. I invite you to reach out to me directly at anytime. Sincerely,**** CEO, Improovy