ComplaintsforInterPark LLC

• Initial Complaint

  11/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I stayed at ************ 11/1/24 to 11/3/24, Room 504 (****** J ******). VH validated the parking ticket to save $30/night = $60 When I inserted the validated ticket, no discount was applied. I paid for ******* parking ticket (****** ****) $126! Called ************* and the Asian lady told me in a few words to essentially F myself and I should have asked for assistance. Assistance from who?? There is no one on standby. I called the original number VH provided ************** and that *** told me to file a complaint against that lady with corporate which I attempted but could not make contact because she should have gone above and beyond to help. ** said that this isnt the first time a guests parking ticket was NOT honored. Parking garage was **************Trans ID: ********* Date: 11/03/24 Time: 12:32PM Receipt No. 14/3198/211 Ticket - ****** LPR = TIX4608 I want my $60 refunded.****** ****

  Business response

  11/05/2024

  I'm following up directly with that garage location's managers; thank you.

  Customer response

  11/13/2024

  Better Business Bureau:
  
  Complaint has been resolved satisfactorily. Thank you.

  Sincerely,
  
  ****** Koch 

• Initial Complaint

  10/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This parking ramp is located in Downtown ***********. The address is *******************. the phone number is ************. The ramp advertises a "weekend special" of $20 per day. I entered at 1:26 pm on 10/18/24 and exited at 3:45 pm on 10/19/24, so, I expected to be charged $40. instead I was charged $60.Of course, even though there is a booth, they have no one on site. I tried calling this phone number, multiple times, always goes to voice mail, which no one checks or responds. I called the hotel that is attached to the ramp, they gave me the name "Avias" as the ramp manager, phone number ************. I tried calling him multiple times, also, to voice mail, no call back from him. There were 6 vehicles in our group, 5 of us were incorrectly over-charged. This is false advertising, and a complete scam. This company is not to be trusted, and this reflects poorly on the city.

  Business response

  11/01/2024

  Thank you - I'm following up with the managers of the location

• Initial Complaint

  10/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Oct ************* to the garage for early bird special which start 5 am.After waiting and making sure it is after 5 am ,I drove in 5:01 am looking at my phone.Unfortunately their system is two minutes behind which I found out at a pay station ,paying 60$ instead of 16$.I asked couple drivers going in to check time on their tickets and the difference between time on the phone and their system was 2 minutes.I called customer service to straighten whole situation out.They refused to give me time on their system, and in a very rude manner said they can not help me

  Business response

  10/22/2024

  Thank you - I'll follow up with the customer directly via email (first thing I need to know is what garage of ours was used).  

  Customer response

  10/30/2024

   
  Complaint: 22447454
  
  I am rejecting this response because: 

  The business management requested an address.

  The address is *******************************

  
  
  Sincerely,
  
  ***** ********

  Business response

  10/30/2024

  I will follow up with the managers for our 60 E. Lake Property; thanks

• Initial Complaint

  09/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  To whom it may concern,I had purchased an iparkit subscription 12/4/2023 for $340/month. On 12/5/2023 I emailed iparkit support to cancel my subscription for any months to come. On 12/7/2023 I got a confirmation email from iparkit stating my request had been sent to the management team. I have been charged $340 every month since January. They did not cancel my subscription and my credit card has been charge a total of $3,060. Yesterday I emailed a man named ***** (works for iparkit), who's email address was on the confirmation email stating my request had been sent to management back in December 2023. He has not responded. The phone number that was on that confirmation email has since been deactivated; I tried calling the number provided and it is not a valid number.The business has not reached out to me and I don't know where else to turn. Luckily, my credit card company has froze any possible future charges from iparkit.Please let me know if you could help me with this issue. It is so unfortunate that this business has been charging me $340 a month and I have now paid $3,060 for a service I never used and requested to cancel.Thank you for your help,**** *****

  Business response

  10/02/2024

  Thank you; I'll be following up directly with ***** *******, Manager referenced in Mr. ******* email, who will be in touch with him directly.

• Initial Complaint

  09/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On the date of September 13th, 2024 at about 4:22pm, I arrived at the ***************************************************, for a visit a patient, I used the valet services to park my vehicle, at about 6:47pm, my vehicle was brought to me be a valet, when I entered my vehicle, I immediately noticed that my gear s*** was broken, I looked around for the driver, he had left, I then immediately called the number on my receipt and reported the incident to the manager on site, the manager took my information and stated that the head manager, will contact me on Monday, the manager did not reach out Monday, I called and left a message, the manager reached out on Tuesday the September the 17th, the manager stated he would file a claim, the manager stated that he had no claim information to provide and I will receive some **** mail, they never asked for my address, I explained that my address was not given, so I will I receive my claim information, the manager stated that I will receive an email in four business days, I have not received any response or been given the claims department information. 

  Business response

  10/09/2024

  Thank you - I'll follow up again with managers.

  Customer response

  10/18/2024

   
  Complaint: 22324270
  
  I am rejecting this response because: 
    Regarding this ID number, the company had stated that they will not repair my vehicle. The company has stated that my vehicle would have been damaged sooner or later due to wear and tear.
  

  
  

  Sincerely,
  
  ******** ******

  Business response

  10/21/2024

  Thank you - I'll be following up with the location managers.

  Customer response

  10/22/2024

   
  Complaint: 22324270
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  09/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This business has often charged my checking account later or sooner then the date they posted in their monthly parking agreement. They also are charging me for a service I canceled the beginning of September, I havent used their service even before that and are continuously trying to charge my account where I receive a notification for once a day from my bank.

  Business response

  09/13/2024

  Thank you for forwarding this email; please ask the customer to tell us what ********************** this is in reference to as well as his customer/account # so I can further investigate with senior manager and Accounting. 

• Initial Complaint

  08/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Thursday, July 25, 2024, I parked in the Forbes/Grant Lot using the iPark It App. I was charged $187 dollars for parking approximately 3.5 hours in the evening in which the cost should not have been more than $38. And actually with my employee discount, it should've only been $6.It is August 8, 2024. After at least 4 emails to the general app, the contact people in the region and then again an attempt to the contact email to the support page on the website, no one, and I mean no one has attempted to resolve this $187 parking charge. And only my initial email was responded to, to only tell me to contact the following two Pittsburgh regional folks:*********************************** ********************** I would understand if this were a mistake. However their lack of response to my inquiries has me questioning their business ethics and even the intent in acquiring $187 from my account.Is there anyway you can have someone resolve this parking issue from the Pittsburgh-Forbes/Grant lot regarding the $187 charge.Thank you,*****

  Business response

  08/12/2024

  Thank you - I'll respond to the customer directly and follow up with our Pittsburgh managers!

  Customer response

  08/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My complaint is focused on the deceptive advertising and predatory pricing practices. On 7/10/24, I entered the ************************* Lot after seeing the advertised parking rate of 14 dollars an hour. No signage is present outside the parking garage specifying that this rate is ONLY available if you use an app that you have to download. My mother was the driver and went to get the entrance ticket. While the company claims that there rates are displayed on this tiny screen, it was so small and unobtrusive that my handicapped mother was unable to see the signage. We were at the parking garage for 2 hrs and 15 minutes. Although the signage outside advertised the price as 14 dollars for that time, I was charged 57 dollars for that short amount of time. The practices by this business are predatory and deceptive. There was no clear signage showing these exorbitant rates. While allegedly they are displayed when you pull into the parking garage, there is no way to back up or exit without paying. I called the business to try to resolve this issue and was provided a snarky and rude response. I think it's criminal that this business is being allowed to operate with these deceptive business practices that are targeting people from out of town who are not familiar with the area. I feel completely cheated and scammed. I have no problem paying money for a service, but this is plain wrong and predatory. Signage OUTSIDE of the parking lot should be clearly displaying the real rates and outline the requirements to get the advertised rate.

  Business response

  07/12/2024

  I will forward this message to the managers of that garage for a response.  Thank you.

  Customer response

  07/15/2024

   
  Complaint: 21971017
  
  I am rejecting this response because nothing about my complaint was actually addressed and the business continues to partake in misleading and predatory advertising.
  
  Sincerely,
  
  ***************************

  Business response

  07/16/2024

  Good afternoon - I'm not sure what exactly was rejected as I'd yet to talk with the manager of the location. His response follows below and attached.  Thank you.

  "As discussed, attached is the signage outside Theater Garage at *****************, and inside the elevator cabs. There are no $14 rate signs anywhere and the *** special clearly states how to qualify". 

  Customer response

  07/25/2024

   
  Complaint: 21971017
  
  I am rejecting this response because: 

  I remain unsatisfied with the business's response as it still does not get to the root of the complaint about deceptive business practices. The pictures that were attached did not provide any evidence to the contrary. In fact, the picture that was of the outside of the company advertising the morning special price did not explicitly state that, in order to receive that rate, the consumer was required to download their app. I think it should be made EXPLICIT that in order to receive that rate, you must download and pay through the app. Just because the app was listed below the signage does not make it clear in any way that is a requirement for the advertised price. Not even in small print. Furthermore, neither picture showed the signage for the rate without downloading the app. A key part of my complaint is that this price is only listed on the INSIDE of the parking garage, where a consumer cannot turn around and choose a different parking company. Nowhere on the outside of the business, BEFORE ENTERING, is signage posted about the rates without the app. If you look at the ****** reviews of this company, you will see countless complaints about the same thing and a copy/pasted response from the business. If so many people are having the exact same issue, the issue is not with the customers but in fact the way the business is being operated and/or advertised. 

  
  

  As is shown in the four screenshots provided, this has been an ongoing issue for many consumers for over a year and the business is doing nothing to correct its deceptive marketing. In order for me to feel that this issue would be resolved, I would like my money refunded due to the inappropriate signage and, in the future, CLEAR, EXPLICIT SIGNAGE outside the garage indicating that the reasonable rates are CONTINGENT on downloading the app and having the other rates - 57 for two hours - be posted OUTSIDE of both sides of the parking garage. I agreed to pay 14 dollar based on the signage outside. I was charged 57. Claiming that these prices are posted on the inside does nothing as the consumer is already trapped into paying for something that was not indicated on the outside of the garage. It should be made EXPLICIT that the download of the app is REQUIRED for the price that is advertised - not just having a QR code to download the app under the advertised price.  It should be made ******* clear that the app is required to get the advertised price - which is, in its way, ridiculous since consumers shouldn't have to download an app on their personal phone for every single business they have contact with. 

  
  

  Also, the response by the company said nothing of the demeaning and rude response I got from the employee after calling about the discrepancy. I am NOT satisfied at all with their response and believe that they are willingly engaging in deceptive business practices in order to try to scam people out of their hard-earned money. 

  
  

  Thank you, 

  
  

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I drove to ********************** on E *********** in ******* to purchase groceries today. Many stores in ******* offer free parking if you are a paying customer. I saw a sign for Bockwinkles parking just a few doors down at Interpark's garage (***************** on ****** Maps; the ticket shows ***********************************. There was one sign at the entrance that had ************ on it with no indication that ************ parking was for employees only. There are several placards inside the garage for Bockwinkel's and they also fail to display that the parking is for employees only. In other words, Interpark makes it appear customers will get free parking if they shop at **********'s but when you leave they charge you. I want the $25 back primarily for the principle of the situation, not the cash itself. If the BBB is unable to resolve this, I will contact the city and State AG's office.

  Business response

  06/28/2024

  Thank you - please let the customer know that I'm reaching out to the Senior Operations Manager of the garage for follow up.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I booked parking for Sat May 25 at ***************************************** a link provided because I had theatre tickets for a 2pm show that provided parking from 11am to 11pm. I arrived in ******* at 11:15am but was unable to access that lot because ******** and surrounding streets were closed for a parade and remained closed even when I walked to my theatre at 1:30pm. I drove further down ************ and parked at their ***************** to put me closer to my lunch reservations which I now was nearly late for after being redirected around my original parking location. Because I was not given the opportunity to seek less expensive parking thru an app because I was driving, my 5.5 hrs that I was parked at this lot cost me $59. I believe that InterPark should have known that the ******** St lot would be inaccessible and that I really should only have to pay the original $20 rather than the $59 but I at least should be refunded the $20. I have left numerous messages on their customer service line which no one answers and they have never called me back. I did get a message thru email from a representative named **** who has told me twice that she is sending my complaint to the 2 lot managers but I have heard nothing in return from either of them .

  Business response

  06/12/2024

  Thank you; I'll be in touch with the Senior Operations Manager of the location and either he or I will respond shortly.

  Customer response

  06/13/2024

   
  Complaint: 21832268
  
  I am rejecting this response because: I appreciate that my $20 is being refunded for the lot at 20 ******** that I could not access but I also believe that I should only have to pay $20 for using the lot at 10 Ontario because, if you had not booked me into a lot that was not available, I would have chosen a different discounted lot that was offered to me as a theatre ticket holder.  As such, I would like to have $39 refunded from my parking at ***********
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩