Customer ReviewsforEquity Lifestyle Properties, Inc.

This company owns some mobile home park in ****************, where we just had a hurricane and many homes have trees down on their properties that after two weeks still have not been removed. There is only one ************ that is authorized by *** to remove the trees, and after two weeks, nothing has been done. I might have damage to my home, but the tree is still on top of the roof And still no one has come to our aid in the park and there are over 450 people that live in the park with homes. This is absolutely unacceptable. This equity lifestyle properties are only in it for the money evidently because theyre not taking care of the people who actually pay every month I have a mobile home lot with a 920 square-foot mobile home and I pay $1100 a month for the space Which only includes garbage pick up and *** blow and go maintenance thats it so they really need to get above board and take care of the people that are paying their salaries every single month and the stockholders. This is absolutely insane.

I would like to make a complaint to Encore RV Sunshine Resort at ******** Key The staff they are racist they like to Discriminate Hispanic special the front desk.Have been going there for a few years there I was there this year from May 24, 2024, thru August 24, 2024, I did a few complaints at front desk ask for the manager never return the calls, Yes is true that the closed all bathrooms and showers until 10:00pm and the Marina **** they that it was open from 7:00am thru 8:00pm they never said if you had emergency after hours to see security that they had the keys, the slips of ****** it needs repairs a lots. I'm making this complaint because I paid lots of money there, I paid more of them $10,000.00 to stay there for summer vacation, the risk bangs the don't do your customer of the winter. I'm not have *********************** trail member and I don't pay $25.00 per stay. I know that they Banned for 2025 28 customer not to go for Summer 2025. I place a call to ********* Offices, and I have not heard anything,

We reside in *******, at ***************************** Estates. And the staff here is rude. It seems they bully anyone who doesn't fit their brand new perfect housing. They're shady about how they try to pull evictions. And then the personnel staff talks to you with blatant disrespect. Its horrible! And with the way it is to try and rent somewhere, besides we own our home, and rent the lot. We wouldn't fairly get bought out. Its a shame nothing is getting done.

***************** CA Honestly, I feel the staff here and ELS are taking advantage of the elders here, either corporate is turning a blind eye or they don't care what we want Residents favorite saying:They won't do anything.They don't care.Why bother?People are bothered by how a staff member seems to capitalize on the resident who pass away, buying homes, cars, and carts. I regret buying here, I have been here for 3 months, the first day we were moving furniture in a guy walked up and was telling me how the managers are bi--h-s, they don't do anything, Once we were in we started to dig a trench for a fence, later a knock on our door the mail woman started telling us we couldn't put our fence where it was going she would have to hit the fence she showed us how she needs to drive up to the mailbox she proceeds to drive her ******* on to the brick-lined on my property, drives over neighbors brick so she doesn't have to get out. I went and *** was in, I asked her "Since when does the Mail Person get to tell us what to do on our property?" I tell what her what occurred *** says "Well they aren't required to get out of their vehicles when I called the post office that is what they said. I said, "They don't have the right to run over our fences, flowers, and yard and how does she deliver the mail to you?" *** said "Well if she hits it you will have to take it up with the post office" I went home and looked up *********************** Mailbox YES, they are not required to get out due to no sidewalks, however, the mailboxes are not placed to code they sit too far back from the street it is the ************************ problem. The pool water is hotter than my shower water in the winter & the hot tub is cold it has been like this too often and weeks at a time and currently messed up it's only ?? degrees out. No one has responded to my emails or messages, I talk to the answering service more than the girls. I want their jobs I would do better. Alot of under 55 people here.

Diamond caverns resort and golf in ********************* ran by Thousand Trails IS Not kid friendly and will ask you to move the pace when you have kids we were trying to teach to play golf. We 3 kids total plus two adult golfers and the expect us to be done in an hour and a half. The guy at the front desk told us to check out teenage girls on the course which is disgusting. We will not be back and the course is not kept up good at all. Will not be back!!

I was employed by ELS as an Activities Assistant in ***************. My job was pretty simple, engage with the residents, make flyers, sell tickets and help with creating/running events. And that is what I did. Our "new" property manager, after he finally got his feet wet decided he was going to target me. He had created a hostile work environment, harassed me, isolated what my job duties were so I couldn't talk to residents anymore. Lectured and threatened me for 92 min, when I defended myself, every time he told me to "Be quiet sit there and just listen, your opinion doesn't matter." This is also is same guy who would just leave the property for hours on end, and not tell anyone. He ghosted appointments, would come into work "tweaked out" and would come back hours later calmer.He was rude towards residents, he would walk away if they were upset and mad. Any managerial jobs that he had, he pawned off onto everyone else. If you didn't say "How high" when he said jump you were on his retaliation list. He still had the hotel industry mentality, but this is a retirement community.I finally walked out, the job that I loved I had to walk out. Because he moved AND disassembled my computer I wasn't able to log my hours. So the day I walked out, he never reported my hours from the week before or even the current week. My paycheck came in and I was only paid out for my vacation time!Trying to get answers on how and when I'm getting my final paycheck has been a challenge in itself.I once had so much pride and loved coming to my job. Now hearing the companies name leaves a VERY bad taste in my mouth. So since upper management ceases to give me vital answers, here I am.

We have had a zone pass for 10 years and generally go to the same campground in ************. Each year it has been obvious that Thousand Trails corporate puts back as little as possible into maintaining the campground. Every year more and more of the ** sites are out of service either because of no water or electric and nothing is done to repair them. What are they doing with all the yearly maintenance fees they get? They should be ashamed of themselves. This will be our last year.

I have lived at *********** at ********** for one year. I was told the lot rental over $1,000. but since I was fleeing Hurricane *** in **********, Fl I hoped I could manage the Rental on my SS check. In the past year I have met my commitment. I am disappointed in the *** management of my rental payments. Unkept promises of roads paved, lighting of roads, pool upkeep maintenance (black mold on bottom of pool, ring of filth stained the sides of the pool, hot tub conditions, etc). There has been a hole in middle of my street with cones for 3 months. We get a newsletter noting closure of clubhouse (new flooring?) closure pool because cant use restrooms while work on flooring. So far no trucks or workmen have shown up. Newsletter says hamburgers/hot dogs July 4. Communication is key in running this community.*** sadly lacking in communication.

After purchasing a membership and never able to use it I called to cancel. I spoke to a nice lady who said she would "take care of it". Fast forward to nearly a year later and I receive a statement in the mail for $1632. I called back and explained, then was handed off to a rude lady who basically told me she couldn't cancel until the past due balance was paid. This is the biggest scam and poor business practice. I would have happily gotten another membership once my wife and I have the flexibility to use it but after being treated in this manner I would never consider Thousand Trails again. Now seeking legal assistance.

The property is a dump, needs major help a renovations. A lot of health risks but want the moon for whats to offer sat away !!!