ComplaintsforGN Bank
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 27, 2024, l received a call from my Banks fraud center indicating a cancellation of my debit card because someone tried to put a payment on my checking account on March *******. As l was on vacation, went to the bank (GN Bank) to fill out a fraudulent report and was told l would get a new debit card in three days instead of 10 business days. To date l have not received my new debit card. GN Bank is not of service to me because they are closed at 4:30pm Monday thru Friday and closed on Saturday. When a call is made to customer ********************** you get a recording our mailbox is full. I am a seywith a cane l work Monday through Friday and off on Saturday and Sunday. The only time l can go into the bank is to take a day off work to get customer **********************. As soon as possible l will change banks but you should know that this bank is. Useless for me and not capable of serving customer and should be closed. Respectfully ****************************Initial Complaint
02/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went into GN Bank today, Friday 2/9/2024, and tried to withdraw available funds from my personal checking account. The teller asked me how I would like the cash in terms of denomination, and I said 30 100 dollar bills, as I was withdrawing $3000.00 cash from my available funds in my personal checking account. She counted all the money and before she gave me the funds, she said I had to go talk to an account executive. I sat down with the account executive and updated my address as I had recently moved, and the account executive told me that they didn't know why I was unable to withdraw the funds. I then went back up to the teller, and inquired again, why I couldn't withdraw funds that are available in my personal checking account and she said she didn't know either. I asked to speak to a manager and she said no one was available at the branch to help me. I tried calling the bank several times and I just get their voicemail. I need to pay bills with my money that is available in my personal checking account. I will upload my current bank account statement that shows the funds available in my personal account, as well as, the statement showing I don't have any overdrafts, return items nor any other adverse transactions that would constitute a hold on my account. In fact, my statement shows the account funds as available.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.