Customer ReviewsforWilson Sporting Goods Co

Never got the items I paid for. Its now past 1 month and *** received the worst customer service from **********************! No item, no refund, no anything worth anything on their behalf. Im glad I didnt buy the golf clubs from them! Saved me a big mistake!

Good Morning,Our apologies for the issue with the lost package. The **** supervisor has agreed to enter a free of charge replacement order. An email has been sent to confirm whether this would be acceptable and to also double check your shipping address. Once again, sorry for the hassle and inconvenience this has caused.Regards,Wilson Consumer Team

After placing two orders online, one of which was 10 days ago, both items have yet to ship, and one item was cancelled. The item in question is stuck in fulfillment purgatory and customer service is unable to provide any update nor willingness to expedite shipment. I placed a new order online and that too is stuck in Wilson's ecomm backlog, with customer service again unable (or unwilling?) to provide any kind of status update. While Wilson has done a nice job rebranding themselves, particularly with their tennis apparel, their logistics and customer service needs an overhaul. I've never seen anything like this. Brand loyalty can be lost in a single negative experience, and I would not recommend anyone purchase from them.

Hello,Our apologies for the poor customer service. Below is an update on both orders.Order # WILUSEN3220172: Order was delivered Tuesday September 10th at 5:19pm. For reference, *** tracking number is 1Z89YW750337892995.Order # WILUSEN3192614: Per the manager at the Wilson ************************, the Legacy Tight your looking for is no longer in stock. Once again, sorry for the confusion and poor service on our part.We appreciate your business and hope you will continue to be a valued Wilson consumer.Regards,Wilson Consumer Team

I spent $2,000 for golf clubs and the insert came off my 7 iron. I reached out to Wilson about buying a new insert and they stated they dont have any and did not offer me any other option or compensation. I highly recommend you never buy any of their products due to their lack of *****************

Good Morning,Our apologies for the delayed response to your complaint as this was just brought to the Ecom Operations Team attention. Unfortunately, the production facility does not make inserts available as a replacement part. When possible, please advise where and when the clubs were purchased as I do not see an order in our system. Our clubs carry a 1 year warranty. If still in the warranty period, the club could be brought back to the place of purchase for a replacement. Once again, sorry for the dissatisfaction with our club and service.Regards,Wilson Ecom Operations

We ordered a $430 custom glove for our son on 3/25/24. He spent $100 of his own birthday money for this glove that he designed with tie-dyed super snakeskin. It arrived in 4 weeks (process and shipping notifications were not up to date, communication was non existent). The glove arrived with some of the color pattern scratched/cracked leaving the white base showing through. After a handful of times playing catch and two practices, the color pattern continued to come off and looks terrible. We filed a warranty claim shortly after we received the glove, and were told its totally normal. As the appearance of the glove became worse and more color came off over the next 30 days, we reached out again with phone calls and emails. Again, we were told after consulting with the production team, these colors are accurate to the original design. They are correct, the tie-dye color pattern is accurate and its super cool. However, its the QUALITY OF THE PRODUCT that is the issue. Why is the coloring of the super snakeskin wearing off out of the box. Why is Wilson selling this expensive product if the color is wearing off immediately? I would love to submit photos of the product that Wilson seems to be perfectly fine selling. They are refusing to make this right for a 9 year old that loves baseball. He is so disappointed in his Wilson custom glove! Again, we are NOT complaining about the fit, style, or saying we don't like how his design turned out, we are SEVERELY DISAPPOINTED IN THE ***** PATTERN WEARING OFF IMMEDIATELY!    

Good Morning,Our apologies for the poor workmanship on the glove. When possible, would you please provide the order number for the glove? The most recent order we could find is from 01/08/2024. Once we receive the order number, we'll reach out with further steps to get this resolved as soon as possible.Regards, Wilson Consumer Team

I ordered a basketball that was supposed to come with a free pump and bag, but I only received a ball. In talking with CS they stated I was never supposed to get a bag and the pump only came with deflated ***** and since they sent it aired up I don't get the pump. It shows right on my order comes with free pump and bag but since I don't have screen shot directly at the time I placed the order they wont even look into it. Definitely misleading and I am not happy at all.

Hello,Our apologies for the order issue. Per the ******** Services Supervisor, a no charge order has been entered for the bag and pump.Regards,Wilson ******** Team

Purchased an umpire equipment bag with rollers and I have had the bag for maybe 6 months and the zipper pull just breaks off on one of the zippers. I wrote them asking for a fix or another pull I could attach. I was told sorry about your luck nothing we can or will do. I responded with more disappointment and they said out of warranty. I will not be purchasing anymore Wilson products and if I receive as a gift I will return the item. Poor customer service and they don't stand behind their products. I would give this zero stars but the lowest you can go is one star.

Hello,Our apologies for the issue with the umpire bag. Per the ******** Services Supervisor, a replacement bag or voucher will be issued. Once again, sorry for the inconvenience this has caused.Regards,Wilson ******** Team