ComplaintsforBiddinggenius, LLC

• Initial Complaint

  08/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In May of 2023 I found this company online that could help us with commercial leads. The cost for 5 zip codes (5 borrows of NY) were $995.00 for the year. We were sent a link to process payment. We never gave them a credit card number. In March of 2024 we received random credit card charges from this company. They had begun to charge the credit card in November and over time there were charges made and In March we became aware, and we spoke to ***************************** we were then refunded those charges. We requested in writing several times to ****** to please remove our credit card information. He had assured us that it would be taken care of. Then in July 2024 We saw there was a total of 15 charges totaling $15,671.52 to that credit card from Construct-A-Lead These are unauthorized charges. We do not have any subscription and did not request anymore services. We called and we were refunded only 2 of those charges and they have been avoiding our calls and there has been no response from anyone at the company. Please see the attached supporting correspondence between our company representative and their ***** /also copy of the credit card bill showing the charges. They refunded us two of the charges on 7/10/24 they refunded $826.15 and on7/12/24 they refunded $825.19 totaling $1651.34 . The balance of what they owe after the two refunds is $14,020.18.

  Business response

  09/02/2024

  This is false representation. The person filing this compalint has nothing to do with the account or the credit or CONTRACT signed. This company has a signed contract with us for monthly payments. Obviously this person has nothing to do with the conatrct. For over 1 year these was no problem with the service or billing.

  The person whose account is and SIGNED the contract is ***************************.

  This company received FIVE refunds from us on: 7/11/2024, another on 7/11/2024, 4/16/2024, 4/14/2024, 4/12/2014. They also disputed 10 charges with the credit card company. Why - we do not know. Wetried to help and you get this.

  You try to make things and then you get this false infromation from someone not involved.

  This person writing this thinks the BBB is a governemnt agency - they are not a governemnt agency. The BBB are FRANCHISED and privately held complaints baords - nothing more.

  We will file reviews against this company if this gets posted. No one should do business with: Shades by ******. We will write reviews.

  Customer response

  09/11/2024

   
  Complaint: 22204943
  
  I am rejecting this response because: 

  In response to your very unprofessional response. The person filing this claim is authorized to do so by the owner of the company. There was no contract for monthly services. It was a one-time purchase for $995.95. This is clearly a scam. Construct -A-Lead claims that for over one year there was no problem with service and billing . When we contacted them last year for these charges they apologized and did refund money. However, since then there were 15 unnauthorized charges from April -July totaling *********. We provided supporting documentation that Construct-A-Lead acknowledged the first round of unnauthorized charges were done in error and assured us the card would be removed from the file. This was communicated in writing with the Construct-A-Lead representative. 

  When we notified Construct-A-Lead about the second round of unnauthorized charges, they refunded 2 of the charges and still owe us$14,020.18. They stopped communicating. And now we have to go through the BBB. No, they are not a ***************** they are a nonprofit agency that been dedicated to fostering HONESTY and FAIRNESS in business transactions since 1912. We filed this complaint since communication stopped and we havent received the money owed to us for the unnauthorized charges. You can threaten to file reviews about our company if BBB post our complaint however, we have provided proof and have good standing as a Reputable business and other businesses deserve to know that Construct - A - Lead has bad business practices and they should beware. This is a serious issue and needs to be addressed immediately. We ask you refund those charges ASAP to avoid further action. 

  
  

  
  
  Sincerely,
  
  ***** *******

  Business response

  09/12/2024

  We received an e-mail 3 days ago from the ******* frachaise of the BBB that this case was closed. we consider it closed as of that e-mail. Thank you  

  Customer response

  09/12/2024

   
  Complaint: 22204943
  
  I am rejecting this response because:

  The the business did not resolve the issue with reversing the charges, and the company did not provide accurate statements in their response.

  1. I, ***** ******** agreed with *** representing Construct a lead for 1 time charge of 999.95  that would provide us a service for 1 year for 4 counties. See attached correspondence with *** attached. I did not agree for subscription renewal, i did not agree to add or change any services beyond what was agreed on June 26 and paid for. 

  2. I, ***** ******** did not give my permission to Construct a lead to charge the card for any amount other than $999.95. The card was never given to anyone, i used a link to make the payment, so somehow the card was kep on file and was charged automatically for the services i did not request or agreed to.

  3. When we discovered the 1st round of unauthorized charges in April 2024, i reached out to Construct a lead and reported the issue, i worked with ****** ******* and he agreed that the charges were made in error and they were reversed. See attached communication chain with ******. He also assured us the card would be removed from file and will not be used. 

  4. In July we discovered that we were charged $15,671.52 AGAIN! see attached card statements showing different amounts happening over the period from April - July. I, ***** ********, again reached out to Construct a lead to request for reversal of charges i did not approve and did not agreed to. I was put in contact with **** Hardhat who was working on the resolution of the issue. Out of 15 charges we received only 2 refunds, and after that **** was not responding to my inquiries, i was not able to get any one on the phone, i left messages and also sent emails to company general mailbox. 

  to this date we are still waiting for 13 charges to be reversed. 

   

   

   

  Business response

  09/22/2024

  On September 9th the BBB said this case was closed.

  Customer response

  10/01/2024

   
  Complaint: 22204943
  
  I am rejecting this response because: 

  We submitted our response to the case on September12, via portal, please see screen shot below. I also attached a copy of our response from September 12 in this email. We disagree with the decision and would like to request further investigation on this matter. We were scammed and charged for what we did not agree to, and we are looking for a resolution and reversal of all charges. The business Construct-a-Lead conduct is dishonest, and we want to protect ourselves and others from this scam. 

  Please see attached supporting documents attached to this email. Please do not close this case. 

  
  
  Sincerely,
  
  ***** *******

  Business response

  10/02/2024

  This compalont was closed by the BBB on September 9th - almost a month ago. We recieved another e-mail from the BBB on Sunday sayimg it was closed.

  Tis joker think the BBB is a governemnt agency. Little does he know they a private complaints board. Franchised.

• Initial Complaint

  05/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On November 7, 2023 we were charged $1,594.19 via credit card for a service that we had previously cancelled. On December 21, 2023 the company advised that they would provide a refund, but they never did so. After following up numerous times, no refund was forthcoming. Finally, I tried to dispute the credit card charge, but it was outside of the dispute window so I could not recover the money. Additionally, the company is continually charging different amounts to our card, which I have been consistently disputing.

  Business response

  05/13/2024

  This customer has an account with us. One of thier users bought more data from us over the last couple of months. We refunded all currents charges as we refund everything. We have closed the account and closed out all billing. Cardholder should next time check with ther sales team and see who made the purchases as we do not have credit cards on file.

  Customer response

  05/14/2024

   
  Complaint: 21685327
  
  I am rejecting this response because: As you can see from the email correspondence attached previously, we were promised a refund for the November charges and we were not refunded. No one from our company authorized any data purchases and we have not been using this service from prior to May 2023. Additionally, we are being continually charged in the more recent months which must stop.
  
  Sincerely,
  
  *******************************

  Business response

  05/14/2024

  We reject the complaint as the company was refunded. Acocunt closed. We do mnot have access to credit cards. They had an account nad someone at their ocmany bought data from us, however refunded them. Now they have fre data.

  Customer response

  05/14/2024

   
  Complaint: 21685327
  
  I am rejecting this response because:

  If you look at the email correspondence, you will see that we cancelled your service in May. At that point, we were refunded for a charge in May. Suddenly, we were charged again in November. We asked that that be refunded in December and someone from your company clearly said, "Yes- of course. We thought that this was taken care of in November. If not it takes 3 to 5 business days." However, no refund was received since then. I reached out to everyone in my company regarding this subscription and everyone advised that they have not been using your service since it was cancelled last May. Additionally, we are being continually charged in more recent months, even though we are not using your service. Please close our account with your company permanently and refund us the amount charged to our card in November as you previously promised. You are just a bunch of scammers and if we need to, we will take this to small claims court.

  Thank you.

  Business response

  05/16/2024

  We reject what the compalint is about. They want a refund from a charge that is more than 6 months old that one of their users bought. Our credit card processor will noteven allow us to refund - why is this an issue now? They bought data. Why do you think we are here in the first place.  All the current chargers were refunded. We have closed out their account so their user can not keep buying data. This person needs to understand the BBB is a private franchise and not a givernemnt organization. They make money by selling "accredidation". 

• Initial Complaint

  04/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  on april 1st i purchased a subscription to a sales lead service after watching a demo. once i was granted access i saw that there was not a lot of useful information for me. maybe 10%20% of all leads were related to my field and most of them i have access to with other sites. i asked for a refund on the 4th of april and some one responded on april 8th by saying:"Hi ****, We would like to help you with the service. You made a purchase and it should help your business. Would you like to schedule training?To document this:We do not offer refunds. However, if you try our service for 3 months and are not happy we will issue a full refund. Just contact us by July 8th.You paid for our service and bought the data. You logged into the account and took our data. We track logins and IP addresses. We have all of your information ande-mails.You had a free trial and 2 demos - one with *** and one with ****. Plenty of opportunities to learn more.**** showed you all of the projects and you asked a lot of questions."The response states there are no refunds but if i try the service for 3 months and am not happy i can get a refund. i have been calling and emailing the company multiple times and no one has called me back and the sales guy has never responded. i have emailed the **** salesman, vice president and the ******************************* and no one has responded outside of the one email on the 8th.

  Business response

  04/20/2024

  This is a strange complaint.

  1. This customer had a free trial and demo of our service. They knew what they were buying. ***** said he shouwed him everyhting. They wanted the service.

  2. ******** gave sales rep ALL his information, credit card, and sales rep built a customer subscription for theclient.

  3. Customer says he usedthe service.

  4. ******** says we did not repsond to him, however his entire compalint SAYS we respond to him.

  We provide a great service and his company can be involed in 99% of all the projects we report on.

   

   

  Customer response

  04/20/2024

   
  Complaint: 21576366
  
  I am rejecting this response because:
  
  thank you for your response but the fact of the matter is that I never used the free trial I was not even aware I had a free trial available. When I was presented with the demo, there is no way that anyone can have enough time to look at each project in detail to determine what opportunities are available. My trade is specifically building automation, not just hvac. Just because a project has hvac doesnt mean there is anything for me to do on that project. I would say 20% of the leads are for me. 
  frankly, I am not happy with the service and it is not for me. I paid for it based on that it would help me but once I looked at all the opportunities, I saw that there isnt much here for me. 

  please issue a refund, you said that if I am not happy to request one before June 8th 

  
  Sincerely,
  
  *************************

  Business response

  04/23/2024

  Ok. 

  Now he says he paid for it. This guy work HVAC - every project we report on nedds HVAC. He works for majpr hvac company. they work on every major building.

  Customer response

  04/23/2024

   
  Complaint: 21576366
  

  Hello

   

  Can I please receive a refund for this product? I am not happy with this project. It is not useful for me. You said:

  ", ...if you try our service for 3 months and are not happy we will issue a full refund. Just contact us by July 8th."

  I am not happy  and I would like a refund. 

   

  
  
  Sincerely,
  
  *************************

  Business response

  04/23/2024

  He had a free trial anddemo we have it documneted. Wespoke with the sales rep who has been here for a long time - the sales rep said he knew what he was buying. This guy took our data - he needs to pay for it. He keep answering his own questions.

  Customer response

  04/23/2024

   
  Complaint: 21576366
  
  I am rejecting this response because:
  I need someone to call me back. **************** needs to call me back please. 
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩