ComplaintsforWalgreens

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Initial Complaint
11/07/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I placed an online order on October 19, 2024, order #************. Walgreens shipped me the wrong items. Store #***** refused to return the items and issue a refund. **************** representatives kept instructing me to visit my local Walgreens to return my items and refused to provide a shipping label for me to return the wrong items. Finally, someone advised that I have to travel 80 miles and drive 3 hours to return to the originating Walgreen store in *******, **. This is fraud that you took my money and failed to provide the proper products that I requested. I demand a refund of my order and a shipping label to return the wrong items.
Business response
11/11/2024
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 11/11/2024
2. Who resolved: ****** *., District Manager
3. How resolved: Spoke to customer and apologized for the inconvenience. Issued customer a return for wrong items that were shipped.
4. Customer satisfaction: Yes
5. Compensation given: None

If you have any questions please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
***************************************>***********************
Fax: ************
Customer response
11/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ***
Initial Complaint
11/07/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 10/16, I purchased some items on weekly ad, which said "Earn $3 In-store rewards when you buy 2". So I did. However, when I logged in and check for rewards, I could not see $3 in store rewards. Attached please find the receipt. 10/27/2024 Dear ****** *****,Thank you for taking your time to contact Walgreens Corporate Offices. We appreciate hearing from our customers and value all comments received. For register rewards that did not print you will need to contact ********. You will need to have your receipt on hand when you contact them.******** can be reached at?************?or by visiting the website:************************************************************************ Again, thank you for contacting our corporate office. We truly appreciate you taking the time to share your comments.Sincerely,********* *.Consumer Relations Case #: ******** ********* *.ref:!00D600KXhO.!500Hq01j5mE8:ref Oct 29: I wrote back to Walgreens:********* J,Thank you for your reply. I've been waiting for them to issue me $3 in store reward. So far, no reply from *********** more answer from Walgreens. At this point, for time wasted and effort, I would like to request a refund, a credit or a store gift card for more than $5 in value. I am so disappointed that Walgreens do not take responsibility!
Business response
11/08/2024
Thank you for contacting our company in regard to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:
1. Date resolved:11.8.24
2. Who resolved: ******* *. Ecommerce
3. How resolved:Added rewards for the inconvenience and the Catalina not printing. Customer was also educated on the process for when rewads do not print.
4. Customer satisfaction:
5. Compensation given: $5 for the missing rewards and $10 for the inconvenience. New Balance: $15.10

If you have any questions please do not hesitate to contact me.

Thank you,

Dr. ******** *.
Executive Response Specialist
*************************************br>***********************
Fax: ************
Customer response
11/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you Walgreens for your quick follow-up! Thank you BBB for helping me!

Sincerely,

****** *****
Initial Complaint
11/04/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My name is ******** ****, I am a 69-year-old senior female with high blood pressure for a long time. I used to take ***** ********** (******) 30mg tablet, and it helped me reduce my blood pressure efficiently, with about 120 top and 80 low. On April 27, 2024, my family doctor, ***** *****, prescribed the ********** 30mg tablet from Walgreen Pharmacy at ************************************************************************************, for 3 months dose. It shows on the bottle that the expiration date is Apr 27, 2025. Since I still have my previous *****'s ********** 30mg, I started taking the Walgreens-prescribed ********** on Oct 18, 2024, after I finished the *****'s. The same day I took the Walgreens prescribed **********, my blood pressure went up to 159 systolic pressure and 94 diastolic pressure, which is super high. The whole day I get dizzy and my heart feels bad. I called my family doctor and she just told me to keep taking it as prescribed 30 mg per day, since it has the same component as *****'s **********. From Oct 18 to Nov 3, my blood pressure could not be controlled, and get always high every day. I have attached the records for my blood pressure measurement for your reference since I started taking Walgreens pharmacy-prescribed ********** 30mg. Finally, on Nov 3, I went to see my cardiovascular doctor, **** ****, and she suggested trying the same amount of ********** 30mg but with a different pharmacy. I did, and the Elmway pharmacy prescribed the ********** 30mg, which I took on Nov 4 morning, then started on Nov 4 afternoon, the blood pressure got normal again, 120 top number and 70 bottom number. The ********** 30mg Walgreen prescribed was the wrong item, ineffective, or expired before being prescribed to me. This is horrible, since this may lead to serious consequences for my health, I might even die because of this. I request compensation for both my pain and suffering, and the extra cost for my medical service due to the severe mistake Walgreen Pharmacy put on me. Thank you!
Business response
11/06/2024
Summarize the resolution addressing these questions:

1. Date resolved: 11/6/2024
2. Who resolved: District Manager, ****** *. and ***
3. How resolved: Customer was spoken to by *** with the customer's son translating the conversation. *** apologized for the incident and let the customer know that it has been turned over to our Liability department.
4. Customer satisfaction: Unknown
5. Compensation given: None

If you have any questions please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
**************************************************************************************
Fax: ************
Customer response
11/07/2024

Complaint: 22511491

I am rejecting this response because: there is no resolution provided during the call. And Walgreen has not mentioned anything about the compensation for the severe wrong medication incident. Please respond directly how this complaint is going to be resolved and compensate my pain and suffering due to your mistake on high blood pressure medication.

Sincerely,

******** ****
Business response
11/08/2024
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 11/6/2024
2. Who resolved: District Manager, ****** *., and ***
3. How resolved: Customer was spoken to by *** with the customers son translating the conversation. *** apologized for the incident and this concern has been addressed, and the customer will be receiving additional follow up from our Liability department.
4. Customer satisfaction: Unknown
5. Compensation given: None

If you have any questions please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
**************************************************************************************
Fax: ************
Customer response
11/11/2024

Complaint: 22511491

I am rejecting this response because: there is updated information provided regarding the medication incident to my pain and suffering due to the wrong medication taken from Walgreen pharmacy. I still have uncomfortable on my heart everyday after i took the medication from Walgreen. Please take this seriously, and apology is not going to help anything for my suffering and potential long-term effects to my body.

Sincerely,

******** ****
Initial Complaint
11/04/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
dear ***** K,Can you tell me why you hire people to work at your Walgreens store In downtown *********** who know nothing about your products that deal with sexual *********: trying to get an erection and you need some kind of supplement for it.I bought ***** goatweed, 500 mg. Nugenix yesterday on Sunday, November 3rd 2024. The store employees knew nothing about your product at all And then when I asked them if I'm unhappy with the product, then can I return it or exchange it? They said to me no,!so I'm not happy with this that you wasted my money and my time using my walgreens rewards or awards for a product that is not even what I need!In fact, the product made me fall asleep almost immediately. I need to talk to the manager or the owner of the company about this or talk to you.Please call me back at **********.Thank you.****** **** ***** Angry and Upset Walgreens Customer /HPS
Business response
11/06/2024
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 11/5/2024
2. Who resolved: Store Manager, ******* *.
3. How resolved: Issued refund to customer and referred customer to pharmacist and personally assisted him to find the product he was looking for.
4. Customer satisfaction: Yes
5. Compensation given: Refund

If you have any questions please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
**************************************************************************************
Fax: ************
Customer response
11/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
11/01/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I've been trying to get my specialty medication for multiple days now. I've made over 10 phone calls and spoke to over 15 people and spent over 4 hours doing so. Each person cannot do their job. The incompetence is sad. I am currently waiting for a senior manager to call me back ad every other person (except Loa) has been a complete waste of my time. They are playing a really terrible game of telephone instead of merging calls and handling it the way it needs to be handled. And so many hands are in my account and I have to reexplain everything each time I call. Nothing is getting accomplished.
Customer response
11/04/2024
***************************************************************
Business response
11/06/2024
Thank you for contacting our company in regard to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 10/23/2024
2. Who resolved: Service Delivery (**** *.) and Billing
3. How resolved: After an extensive review of the recorded call interactions and profile documentation, we determined the order placed in October was not processed as the patient requested and resulted in the patient being charged more than originally quoted in August. Service Delivery worked with leadership to ensure internal coaching/correction takes place. We have also offered to be a point of contact within Specialty should the patient need or decide to continue therapy with WSP.
4. Customer satisfaction: Patient was extremely satisfied with our level of research and identifying the errors made.
5. Compensation given: $1586.89

If you have any questions, please do not hesitate to contact me.

Thank you,

Dr. ******** *.
Executive Response Specialist
*****************
***********************
Fax: ************

Customer response
11/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Madison ******
Initial Complaint
11/01/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Went on ************************** to use up my points before they expired, roughly $64. I experienced this in the past so I actually had written down in my planner to place the order today as to not let the points expire. My husband and I are adopting and have a large legal fee payment coming up (thousands of dollars) so I was counting on using the points on diapers and liquid ************* for the baby. I had to call and spoke to a supervisor. Nobody I spoke with displayed any empathy or kindness. I have COVID and entire household is sick. I was on the page the end of October adding things to my cart and checked my rewards in the top right for an expiration but couldn't find one. The day got away from me as myself and baby had to go back to urgent care. The supervisor said as points had already been added back, the most he could do was $25. $39 is a huge amount of money in this economy. As much as you don't want to be dealing with this, neither do I - I could cry that this happened. I mentioned to the supervisor there has to be a better way as I have never experienced this with any other store. He said I should be getting emails. I went back and searched my email after he confirmed my email being correct. I saw nothing in my inbox trash or spam from Walgreens reminding points were expiring which may have saved me from this situation. Part of the reason I am experiencing this is the most convenient Walgreens locations where I am frequently both closed, so they're out of my way. Sometimes I have a hard time filling the cart enough to get free shipping. I truly believe that I am not getting the reminders I should be or seeing the expiration info the supervisor told me about so I would be so incredibly appreciative to get my points back. I am sorry this happened as I sincerely did what I could so this didn't happen to me again. We are really struggling and would be ever so thankful to get the rest back to use on diapers and wipes for baby so we don't face budget issues for formula
Business response
11/06/2024
Thank you for contacting our company in regards to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 11/6/24
2. Who resolved: ***** *. Ecommerce
3. How resolved: Additional Rewards Provided. Customer was educated on our expiration policy in August and adjustments added to her account ****** $50 and 8.17.24 $46.40. $25 was added 11.1.24 and $40 11.6.24 (rewards expiration was explained again) Customer has been given back a total of $161.40 for expired rewards as a courtesy.
4. Customer satisfaction: Unknown

5. Compensation given: $161.40. Customer's new balance is $187.95

If you have any questions please do not hesitate to contact me.

Thank you,

Dr. ******** *.
Executive Response Specialist
******************
***********************
Fax: ************
Initial Complaint
11/01/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I did not subscribe to Walgreens, but when I started getting text about their advertising I unsubscribe them. There is a circle with a line though the circle. I wrote to their main office and the lady said it would take up to 10 days for it to be removed. It has been over 1 month and now they are not responding to any text I sent. I have tried to unsubscribe and it says Im not on their list. I want it off my phone. I get at least 2 text a day and its filling up my phone. I dont understand why I cant stop it. Please make them STOP
Business response
11/08/2024
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 11/05/2024

2. Who resolved: Senior Specialist, ***** *.

3. How resolved: Had the customer hard blocked from receiving promotional emails and advised it can take up to 10 business days to stop receiving them (thru 11/20/2024).

4. Customer satisfaction: unknown.

5. Compensation given: none

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************
Customer response
11/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for helping me. I am not getting anymore messages from Walgreens

Sincerely,

****** ******
Initial Complaint
10/31/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am a medical professional in **************, ****, responsible for managing refill requests and medication needs at a clinic focused on substance use and addiction. Ensuring timely access to medications is critical for our patients, as delays can lead to severe withdrawal symptoms.On 10/29/24, our patients prescription for ******** was sent to the Walgreens at 3250 S and 700 E. The pharmacy staff prepared the prescription and billed it to insurance prior to the patients arrival, which we confirmed by running a test claim at another pharmacy while attempting to resolve the issue. However, when the patient tried to pick up the prescription on 10/30/24, she found the pharmacy was unexpectedly closed. Neither our office nor the patient was informed of the reason for the closure or given a timeline for reopening.Upon contacting Walgreens customer service on 10/30/24, I verified that the store was closed due to an unspecified emergency. **************** was unable to provide an estimated reopening time. I spoke with **** *. at Walgreens **************** (ph: ************) and I also informed the patients provider of this situation. On 10/31/24, I attempted to contact another Walgreens location at 2100 S and 900 E to see if they could transfer the prescription. However, this location could not access the prescription due to it already being billed, explaining that only the original pharmacy could make the necessary adjustments. A follow-up call to customer service on 10/31/24 connected me with the pharmacist at the closed location, who confirmed a network outage and stated there was no immediate solution or timeframe for resuming service.This situation forces our patient to pay out of pocket for a partial supply at a different pharmacy, costing her $57 for only a four-day supply. Walgreens has provided no alternative solution, leaving our patient without timely access to her insurance-covered medication.
Business response
11/04/2024
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

1. Date resolved: 11/1/24
2. Who resolved: **** *., Healthcare Supervisor
3. How resolved: I Spoke with ******* May, Director of Pharmacy at Huntsman Behavioral Health, and he said the script has been reversed and refunded with the patient taken care of. I spoke with pharmacy manager about ways to avoid this situation in the future. ******** did have a server outage through no fault of their own, but we do have contingencies in place.
4. Customer satisfaction: Clinic is satisfied with explanation and result.
5. Compensation given: None

If you have any questions, please do not hesitate to contact me.

Thank you,

******** *.
Executive Response Specialist
Initial Complaint
10/30/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This corporation sends junk email without a link to opt out. I am harassed with their email every day.
Business response
11/01/2024
We need a valid email address in order to proceed.
Initial Complaint
10/30/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Placed an pickup order for $24.26 on 10/23 and the charges went completely through and I picked up order. The next day 10/24 I was charged $24.56 and this charge has been pending since. I called they escalated it fo the second time. I really need this money to feed my family. I budget down to the dollar and this can feed my family for at least three days. I am in lumbo waiting until my next pay period. I wouldn't be calling if I did not need it. Please release this hold.
Business response
11/04/2024

Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

If you have any questions please do not hesitate to contact me.

1. Date resolved: 11/01/2024
2. Who resolved: Customer's Credit Card ********************** and District Manager **** *.
3. How resolved: When orders are placed online a hold gets put on the card before the final transaction is picked up and charged at the store. Some banks take 48 to 72 hours to remove hold. The hold on customer card was removed on 11/01 and customer had access to money. We apologized for the inconvenience and built a relationship with the customer and ********************** manager **** *.
4. Customer satisfaction: Customer satisfied.
5. Compensation given: Store manager will provide a $25 gift card to customer when she returns to the **********************.

Thank you,

***** *.
Executive Response Specialist
*****************

***********************

Fax: ************
Customer response
11/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******

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