Customer ReviewsforM & M Limousine

We could not be more disappointed in the level of competence and professionalism demonstrated by M&M ************************** Services in October 2023. Our agenda was to be driven a short distance from a casino to a brewery to stay for an hour. Then we were to be driven to dinner at a nearby restaurant and then back to the casino. We were dropped off at the brewery but then the driver failed to show up to take us to dinner. We ended up taking alternative transportation. Having lost confidence in our driver we canceled him for the return trip to the casino. We subsequently tried to speak with a manager on a number of occasions but one was never available. About 2 weeks later we received an E-mail apologizing for the inconvenience and they took full responsibility for it. However they only saw it fit to refund half our money. We would highly recommend not doing business with M&M ************************** Services.

Please reach out to me I'm the ****** I will make this right ************

*** worst company ever. Hired to take guests by bus two miles away. ***y arrived a half hour late and got lost going the 2 miles. *** guests missed the cocktail hour and were unnerved getting off the bus about being so late and being stuck on the bus. ***y were dropped off at the wrong entrance. A joke of a business. Less than zero stars

Please reach out to me, I am the *** I would like to make this right ************

This review is for airport transportation from southwest suburbs to **************.9/12/2023 - 9 Passenger Limo $228.00 9/18/2023 - 9 Passenger Limo $228.00 Keep in mind that I was assured that the Limo could accommodate luggage for 7 passengers (plus carry-ons)The trip to the airport was fine.The ride was uneventful and we arrived quickly and on-time.The ride back is another story.The driver shows ** ** a 7 passenger limo.There was no point trying to resolve when all you want to do is get home.He was able to fit 5 pieces of luggage and a few carry-ons in the trunk.The rest sat on our laps for the entire ride home.I paid for a 9 passenger limo.They don't even list a 7 passenger limo on their site.I think these guys are just contracted out.Bottom line, the experience with M&M was disappointing.I will give you two stars since half of the trip was fine.However, you lost mine and my families future business.

Please reach out to me, I am the *** I would like to make this right ************

Absolutely TERRIBLE!! We paid for a limo for our 10 year wedding anniversary. Instead of a limousine They picked us up at the airport in a sprinter van. When we called them they said sorry our limo broke down. I asked if there werent other limousine available and I heard a million excuses but no solution offered. They said they would have the escalation department call us back for our bad experience they never called back. On my 3rd try I got a hold of them. I spoke with a guy named ***. His response was that they would make it up to me. How you ask? By giving me back the difference between the two cars. So I have to thank them for not charging me a limos fee that I never got to ride in the first place. How is that compensation?!! By the way they didnt even refund the difference. He said someone higher up would call us back. They still havent called us back. Imagine riding around on your 10th wedding Anniversary in a sprinter van!!! Save your money and dont ever use them. They only have 5 star and 1 star reviews wonder which ones are the real reviews and which ones are the fake ones they wrote themselves. If you read the bad reviews they all have a common theme. This is more than money, its a matter of principle. If Better Business foreve doesnt address this, I am going to the local media outlets and then small claims court. Terrible experience ***************** If you look up my name youll see that this might be the 2nd review Ive ever written in my lifeI wonder how upset they had to get me to do this!!

I can not find a reservation under Ali ***** ************************* Please reach out to me ************

They are lucky we have to leave 1 star because they definitely don't deserve that!!! Stay away from this company!! Booked them for a concert picking us up at 5 PM. Driver arrived after 630! If that was not bad enough, the driver then continued to drive in the wrong direction. Then afyer the concert, we had a pick-up time set for 12:30 AM and that driver also arrived late by 30 mins. I reached out to company and told them about our horrible service and the manager assured me the proper steps would be followed to give my group and myself a compensation for our troubles. He said $260 would be refunded in 5-7 business days. $2 for every minute they were late picking us up. After 2 weeks passed by and no refund was given, I called and left him a message. No call back was ever given. I then left a review on their FB page to warn others of our nightmare and try and get some kind of communication with the company and nothing. This is insane that this company takes advantage of their customers. Make it right! Do not tell someone you are going to refund them when you clearly have NO intentions on doing so. This company is joke and a waste of time. I hope noone else bothers to book them.

Refunds have been processed, we are sorry for the delay - You should already see it posted in your account. Please reach out to me if you don't ************

Simply awful company. Really wish I came here first to see the reviews. Their ****** page has a bunch of 5 star reviews from accounts that only have 1 review. Booked them for our wedding, reserved 2 sprinter vans for each bridal parties and 2 busses to shuttle guests to and from the venue. Booking process was great and everything went fine. About a month before the wedding after talking to the venue coordinator we decided to change the end of night pick up from the venue to the hotel from 11 to ****. Emailed ***** and got it changed no problem. A couple weeks before the wedding I am circling back to everything and want to reconfirm all the pick up times and locations are correct. Emailed the same person, called ti talk to someone else just to double check everything was good. Everything was good. I even have a receipt showing the updated times, perfect. Day of, first sprinter van shows up to bridal party and given amazing service but the Groom's sprinter decided to stop to get lunch before coming and would be 20 or 30 minutes late. Well had to get a uber. Busses showed and dropped off at venue. Had 3 pick up times. At **** the driver comes into the wedding and says they are leaving and this is the last call. Remind them of the **** time change. They said they have 11 and that unless we get on they are stranding us. So with my parents left behind we had to race to get our things and go.Weeks go by and after sending email after email Perfecto finally gets back to me. Very argumentative and unprofessional. Tells me that times can't be changed through email and that they went through all phone calls and I never called.Finally talked to their VP, ********, same interaction. Honestly, could have been the same person. After threatening legal action they decided to give me 10 percent back. Not want to deal with them anymore I accepted it. Never use this awful company. If anyone is reading this thinking of booking them for a wedding, please, don't do it!

1. The service was booked for a duration of 6 hours, with clients needing to arrive at the hotel by 11:15 pm.2. It takes approximately 20 minutes to travel from the venue to the hotel, requiring them to leave the venue by around 10:55 pm.3. On June 22, **** emailed ***** at 6:54 PM to confirm the times for transportation but mistakenly swapped the last shuttle departure time to 11:20 pm, despite his services being scheduled to end at 11:15 pm.4. The shuttle began loading passengers at 10:50 pm and departed at approximately 11:15 pm, closely aligning with their desired departure time.5. The shuttle arrived and unloaded passengers at the hotel by 11:40 pm.6. Notably, clients were not charged overtime for the additional 25 minutes of service provided In conclusion:1. The transportation services loaded close to their originally scheduled time of 11:15 pm.2. No alterations were made to the reservation by either party.3. The final shuttle timing was maintained in accordance with client expectations.4. Clients were not charged for any overtime despite the 25-minute overrun.

Told the day before the bus I reserved and paid for wasnt available. Offered to send 2 smaller vans. I inquired about a larger bus and was promised a call back from the dispatch manager which I never received. Too late to cancel reservation so I went with the 2 smaller vans which actually turned out to be 1 van and 1 limo that had no air conditioning. On the return trip I we were all together on a bus, but not the one I paid for when I made the reservation. Extremely displeased with the lack of professional and quality of *********** never use them again.