ComplaintsforAmeriPro Roofing

• Initial Complaint

  10/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I get robocalls almost every single day from this business, from the ******* number. I have blocked them and they leave automated voice-mails. They are spamming me and I have had enough.

  

  Business response

  10/29/2024

  Hi ******,
  
  Thank you for reaching out to us about the recent calls youve been receiving. We understand your concerns and appreciate your feedback.

  It looks like we've called you a few times this month and left voicemails.

  To ensure you no longer receive calls from us, we have added the daytime phone number that you provided to our internal Do Not Call list. This will stop any future calls from our end.

  The phone number you provided has a status of CLEAN on the National Do Not Call Registry as of today, October 29. If you'd like to get your number marked as DO NOT CALL on the National Registry, please do so at *************. This will also guarantee that you do not receive unwanted phone calls from any other compliant organizations.

  We also kindly ask that if youre satisfied with this solution, you consider removing your complaint. Your satisfaction is very important to us, and we would greatly appreciate an update on the status of your complaint.
  
  Thank you again for bringing this to our attention. If you have any further questions or need additional assistance, please dont hesitate to contact us at **************.
  
  Warm regards,

  Customer response

  10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  10/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We had a new roof put on our house by AmeriPro Roofing two consecutive times - first on or about Sept 29th 2016, then again on Sept 15th 2022(contract date). This second roof was put on because of a leak on our second level caused by hail damage.Aug 30, 2024 We contacted AmeriPro about some water staining in the cubbies behind the knee wall on the second level.Aug 31 **** from AmeriPro texted to come and look at the roof and suggested a possible leak after reviewing pictures we sent of the water stains.Sept 3 **** came and inspected the roof. He concluded the problem was a rotting fascia board with flashing that had pulled away from the board allowing water to enter. This fascia is located at an offset in the roof where there is roofing above and below the fascia. **** mentioned that it looks like they did not replace the flashing, but reused the old flashing.Sept 11 we sent photos to ******* at AmeriPro of additional interior water stains as well as photos of the fascia & flashing condition. **** responded after checking with the warranty ***** saying they would replace the fascia and flashing, but take no responsibility or liability for any damage under the fascia (mold, rotting boards, etc.) We requested by text that AmeriPro share with us all photos they have of the roof installation. ******* responded that the fascia and flashing were not part of the roofing job and that it was a pre-existing problem. They did not replace it because our insurance did not cover it. But they did not inform us of this issue. We would have been willing to pay out of pocket if we had been informed.Sept 17 Received photos of roof installations from 2022 & 2016 they were useless.Sept 19 *** sent a release of liability form we needed to sign prior to AmeriPro replacing the fascia & flashing. We refused to release them of liability and they rescinded the offer.If there is any rot or mold underneath the fascia due to their negligence, we want AmeriPro to repair that as well.

  

  Business response

  10/16/2024

  AmeriPro has been in conversation with Ms. ********* regarding the roof replacements AmeriPro was contracted to perform twice over the last 8 years.  AmeriPro was never contracted to perform work on the area of the home that we have determined is in need of repair.  As a good faith gesture AmeriPro has offered to replace the area of the home that is in need of repair due to deterioration.  Our offer stands to do so.

   

  Thank you, 

  Ameripro Roofing

  Customer response

  10/22/2024

   
  Complaint: 22388549
  
  I am rejecting this response because: We have been in direct contact by phone with AmeriPro and currently working out details of a resolution. AmeriPro also has agreed to come out and perform a water test on the roof and also investigate a second issue on the roof involving flashing.
  
  Sincerely,
  
  ***** *********

  

  Business response

  10/28/2024

  Ms. *********,

  Thank you for updating your complaint and we move through the agreed upon resolution and we move closer to resolving the matter. 

  Best Regards,
  

  AmeriPro Roofing

  Customer response

  11/03/2024

   
  Complaint: 22388549
  
  I am rejecting this response because: We are still waiting for Ameripro to schedule getting the job done. Have not heard from them in a week. They said they needed to order materials. I hope it will be soon because winter is very close and it needs to get done before the snow flies.
  
  Sincerely,
  
  ***** *********

  

  Business response

  11/10/2024

  AmeriPro has worked with the Moebakken's to come to an agreeable solution and we have completed our work effort.  We wish them well in the future.  

  AmeriPro Roofing

  Customer response

  11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They worked hard to bring this to a satisfactory resolution. On Monday November 4th, 2024 they replaced the rotted fascia board, flashing and chimney flashing. They did a great job and it looks great. Friday November 8th they came out and did a water test to make sure everything was sealed up properly. All is good. Glad this is done and thankful for them doing the job.
  Sincerely,
  
  ***** *********

• Initial Complaint

  10/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have been receiving calls from this business despite requesting multiple times for my number to be removed from their database. I have never contacted them regarding their services. The constant calls borders on harassment, and needs to stop.called corp today at ************ and was hung up on.

  

  Business response

  10/07/2024

  Hi Derek,
  
  Thank you for reaching out to us about the recent calls you’ve been receiving. We understand your concerns and appreciate your feedback.

  It looks like we called and left you a total of three voicemails, each occurring on September 24, September 26, and October 1.  Since then, you've called us twice on October 3 asking to be on the Do Not Call list and we have not called you since.

  We want to assure you that we are compliant with all DNC regulations and take them very seriously. The phone number you provided was added to the National Do Not Call Registry on October 5th. Compliant organizations have 15 days to ensure that you are not called. We never call any phone numbers on the DNC past the 15-day grace period, but as a courtesy, we've also added you to our company's internal Do Not Call list.
  
  We kindly ask that if you’re satisfied with this solution, you consider removing your complaint. Your satisfaction is very important to us, and we would greatly appreciate an update on the status of your complaint.
  
  Thank you again for bringing this to our attention. If you have any further questions or need additional assistance, please don’t hesitate to contact us at (800) 200-8151.
  
  Warm regards,

• Initial Complaint

  09/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have been receiving calls from this business despite requesting multiple times for my number to be removed from their database. I am not a homeowner, and I have never contacted them regarding their services. The constant calls borders on harassment, and needs to stop.

  

  Business response

  09/20/2024

  Hi ******,
  
  Thank you for reaching out to us about the recent calls youve been receiving. We understand your concerns and appreciate your feedback.
  
  Based on the daytime phone number you provided, it looks like we've called you twice this month: once on the 18th and once on the 19th. Both times we couldn't reach you, so we left a voicemail.
  
  To ensure you no longer receive calls from us, we have added the phone number you provided to our internal Do Not Call list.  This will stop any future calls from our end.  If you want to add your phone number to the National Do Not Call Registry, please go to donotcall.gov to add your number. Any compliant organizations will no longer call you.
  
  We also kindly ask that if youre satisfied with this solution, you consider removing your complaint. Your satisfaction is very important to us, and we would greatly appreciate an update on the status of your complaint.
  
  Thank you again for bringing this to our attention. If you have any further questions or need additional assistance, please dont hesitate to contact us at **************.
  
  Warm regards,

  Customer response

  09/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  09/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Business repeatedly calls me after requests to be removed from their telemarketing calls.

  

  Business response

  09/16/2024

  Hi ******,
  
  Thank you for reaching out to us about the recent calls youve been receiving. We understand your concerns and appreciate your feedback.

  It looks like we've called you once on September 10 and once on September 12, and that you tried calling in on September 12 as well and disconnected.
  
  To ensure you no longer receive calls from us, we have added the daytime phone number that you provided to our internal Do Not Call (DNC) list. This will stop any future calls from our end.
  
  We also kindly ask that if youre satisfied with this solution, you consider removing your complaint. Your satisfaction is very important to us, and we would greatly appreciate an update on the status of your complaint.
  
  Thank you again for bringing this to our attention. If you have any further questions or need additional assistance, please dont hesitate to contact us at **************.
  
  Warm regards,

  Customer response

  09/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  09/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This company sends spam robocalls to my phone 2-3 times per day trying to drum up business. The phone number changes every time so they are spoofing numbers to get past blockers. I am on every Do Not Call list I can find. Any company using these illegal tactics cannot be legitimate. I have sent this information to the Indiana attorney general's office also, but no response... hoping maybe BBB complaints will shut them down.

  

  Business response

  09/16/2024

  Hi ******,
  
  Thank you for reaching out to us about the recent calls youve been receiving. We understand your concerns and appreciate your feedback.

  It looks like we called and left you a total of three voicemails, each occurring on September 3, 4, and 6th.

  We want to assure you that we are compliant with all DNC regulations and take them very seriously. The phone number you provided has a status of CLEAN on the National Do Not Call Registry as of today, September 16. If you'd like to get your number marked as DO NOT CALL on the National Registry, please do so at donotcall.gov. This will also guarantee that you do not receive unwanted phone calls from any other compliant organizations.

  To ensure you no longer receive calls from us, we have added the daytime phone number that you provided to our internal Do Not Call list. This will stop any future calls from our end.
  
  We also kindly ask that if youre satisfied with this solution, you consider removing your complaint. Your satisfaction is very important to us, and we would greatly appreciate an update on the status of your complaint.
  
  Thank you again for bringing this to our attention. If you have any further questions or need additional assistance, please dont hesitate to contact us at **************.
  
  Warm regards,

  Customer response

  09/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will never accept robocalling from spoofed numbers as a legitimate business practice and will never do business with any company that uses that method.

  
  Sincerely,
  
  *************************

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A salesman from AmeriPro Roofing came to my home on 7/5/2024 and told me it looked like there was some wind damage on my roof. He took pictures but did not get on the roof. He called my insurance company, Auto-Owners and reported wind loss damage to my roof. Auto Owners set up an inspection of my roof. The day before the inspection was scheduled, a different person from AmeriPro roofing came out and told me he was going to climb on my roof and inspect it. Since then, my ****************** Auto-Owners has inspected it twice. My Insurance adjuster called me and told me there was no wind damage to my roof so the claim was denied, however he said there was damage to the roof caused by some type of instrument used to lift up shingles to make it look like wind damage. He sent me copies of the report that said they found 14 shingles that had been lifted to make it look like wind damage. I believe the damage was caused by the person from AmeriPro roofing. I want the damage repaired but I do not trust AmeriPro Roofing to repair it. I have called the ************************** and set up an appointment with an attorney for next Tuesday. The ************************* suggested I call them because it might be considered elder abuse due to my age.

  

  Business response

  09/06/2024

  **************,

  Thank you for supplying information on your inspection and feedback from your insurance company.  AmeriPro works very diligently to advocate for our homeowners for roof replacement projects with insurance companies across the country.  The windstorms through your area were documented via an independent system used to track storms and your insurance company has denied this.  It is our recommendation that you file a claim with the state insurance board as the insurance company will have to cover your claim.  An AmeriPro representative was out to your property on a few occasions.  Our representative, who is a dedicated, tenured, trustworthy individual never was on your roof until the individual from your insurance company was on the roof with him.  I would be happy to reach out to you directly to discuss the matter further as we have gone to great lengths to investigate this claim fully.

  Best Regards,

  AmeriPro Roofing

• Initial Complaint

  08/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  AmeriPro was doing a door to door sales and the kid convinced me to schedule an appointment with the sales person. The sales person showed up on a scheduled day went to the roof took some pictures, and said our insurance would most likely cover repairs and they would reach out to our insurance, and in order to do that he filled up the form and had me sign the form just to get the ball rolling and to talk to my insurance. Never discussed hiring, quotes/estimate amounts or contractual agreements. I was definitely mislead about what I was signing and was never told about the 3 day deadline. Again I was been told that I am signing this so that he could talk to our ****************** Once my insurance approved the claim and I talked to the sale person I got different answers on 3 different occasions. Then I started talking to other contractors and got quotes that were way lower and includes way more scope as well. When I told AmeriPro I will not be using them the sales person asked if I could have a conference call with him and his supervisor. I said sure, the supervisor got very heated (very unprofessional) and started yelling and trying to bully me into using them, I had to tell him to calm down. He also threatened me with several actions, He was screaming at the top of his lungs and accused me of stealing the insurance money that he said was theirs, and I am taking food from the Sales Person kids table. I calmly and respectfully hung up. Now I am getting letters that I owed them $ ******** cancellation fee. I do not feel I am responsible for this cancellation fee considering I never agreed to the work, nor any talk about picking out or ordering materials. I would like for this to be dismissed and stop getting the invoice in my mail.

  Customer response

  08/26/2024

  Attached is the invoice I recieved today for cancellation. Again no formal quote was recieved from Ameripro and no material was ordered.

  

  Business response

  09/03/2024

  ************,

  AmeriPro would like to thank you for reaching out and providing us with feedback.  AmeriPro has worked directly with this homeowner to resolve the concern.

  Thank you,

  AmeriPro Roofing

   

  Customer response

  09/05/2024

   
  Complaint: 22197237
  
  I am rejecting this response because: I am still getting Text messages that my payment is currently past due. 
  
  Sincerely,
  
  *******************

  

  Business response

  09/06/2024

  Mr. Waqar,

  The deactivation occurred on 9/3 and the automated system did send one last message on 9/4.  There will be no more texts sent to you.

   

  AmeriPro Roofing

   

  Customer response

  09/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  08/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I had them come out for an estimate on 8/13. Later that night my husband found all of the horrible reviews about this company and told me to cancel immediately. I have contacted the inspector coordinator department multiple times via email, the person ***** who came out for my estimate multiple times via text and called the headquarters number and left and message with ZERO response to send me a confirmation cancellation email. This contract states you have 3 days to cancel the estimate. I cancelled the same day, but this company is determined to wait until my 3 days are up so they can charge me a 10% fee of $2,520. Its a total scam. Nobody will return your calls or emails and all they want is to scam you out of 10% of your estimate which was ridiculously high to begin with considering he walked around the house for 4 minutes and came up with $25,200 worth of damages. I sent multiple emails and left multiple voicemails explaining the situation and that all I am requesting is a written confirmation that I will not be charged for not going with this company. They will not respond to me so maybe they will respond to this.

  

  Business response

  08/16/2024

  AmeriPro has reached out ****************** via email and have followed through with this request.   AmeriPro apologizes for the delay in responding.  

   

   

  Customer response

  08/19/2024

   
  Complaint: 22149769
  
  I am rejecting this response because:
  I still have not received proof of cancellation within my allotted 3 business day time period. 
  Sincerely,
  
  *******************************

  

  Business response

  08/20/2024

  ******************,

  An email was sent out again today with the requested and agreeable solution from your sales representative.  Thank you for bringing the matter to our attention.

  AmeriPro Roofing

  Customer response

  08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  AmeriPro was at our neighbors and suggested they come to our house due to a wind and hailstorm. The sales person came over and went on our roof and said our insurance would most likely cover repairs and they would reach out to our insurance to see. He filled out the form and said he is just filling in the blanks to get the ball rolling and nothing is definite or set in stone and for us to sign it to get the process started. It was never discussed about any fee for simply checking with our insurance. We never discussed hiring, quotes/estimate amounts or contractual agreements. We were definitely mislead about what were were signing. (Again he stated this was just to get started with insurance only). When we signed the paper we had NO idea if the insurance was even going to cover anything. We asked SEVERAL times for a written estimate of the total cost and always got the run around, he was very evasive. We got a different answer almost every time we spoke. When we actually got other quotes from another contractor it was extremely lower and included much more. When we told them we will not be using them the sales person asked if we could have a conference call with him and his supervisor. I said sure, the supervisor got very heated and started yelling and trying to bully us into using them. He threatened us with several actions. He bereted us, screaming and accusing us of stealing the insurance money that he said was theirs. At that point, I said have a nice day and hung up. We could not believe the stonewalling and misleading of information and multiple texts asking for money. I do not feel we are responsible for this said cancellation fee considering we never agreed to the work, nor any talk about picking out or ordering materials. We would like for this to be dismissed and the texts to cease.

  

  Business response

  08/19/2024

  AmeriPro has reached out to ********** via text and left a phone message.  We have resolved the complaint and wish you well in the future.  

  Customer response

  08/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** & *************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩