ComplaintsforElkay Manufacturing Company
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Complaint Details
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Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased filtered-water faucet from Elkay, product #LKAV7051F. Filter does not install as indicated in installation manual, specs, or video tutorial. Multiple email requests (1/24, 1/25, 1/31, 2/8) assistance (specifically replacement filter and replacement filter-holder for wall) have not resulted in any help.Multiple phone calls have also resulted in no help - each customer service rep telling me the person who can actually help will call me later. No return calls.I paid a lot of money for a filtered-water faucet, but there is no confirmation that I'm actually drinking filtered water.Initial Complaint
11/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Three years ago when we were redoing our kitchen we bought an Elkay sink from ********** (quartz classic undermount composite 33" rounded offset double bowl, greystone color). Now, three years later, there is a small crack in the sink; it hasn't made the sink unusable yet but I'm afraid the crack will get bigger. In any case, a quality (and expensive) sink of three years should not have developed a crack. This is clearly a manufacturing issue. I am asking that the manufacturer stand by its product and replaces the sink at no cost to me. I can provide a copy of the purchase order and a picture of the crack if need be.Initial Complaint
11/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The sink I bought had a manufacturer's defect and I seek $50 in payment for dealing with this defect. I have contacted ELKAY twice with all the details including pictures and ELKAY has not responded.
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Contact Information
1333 Butterfield Rd Ste 200
Downers Grove, IL 60515-5613
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.