ComplaintsforEverclean Car Wash - Elgin
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Complaint Details
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Initial Complaint
11/16/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On July 22, 2022 at 9:45 a.m., I had my 2022 Ram **** pickup truck washed at Everclean Car Wash. When it came out of the wash, there were deep scratches on the left side. I reported the incident and eventually the manager ******************* ************ authorized my truck to be repaired. He did not want to file an insurance claim and I agreed to that. I inquired about getting a rental vehicle and ***** asked me to pay Hertz rental car with my own credit card because they did not have a corporate account and they could not set up the rental for me. He said Everclean would reimburse me once I provide them with a receipt. I rented a vehicle from Hertz and the total was $743.22. ************************ repaired the truck without issue and they were paid by Everclean in full. I spoke to ******************* in early October and he said he would have a check sent. I sent follow up emails to Harim as well as the owner ******************* ********************************** but have not heard back. I sent text messages and left voicemails but have not heard back. I would like to get reimbursed the $743.22 for the vehicle rental expense.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.