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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Monster Moving, LLC

          View full profile
          Location of This Business
          2759 Old Higgins Rd, Elk Grove Village, IL 60007-6422
          BBB File Opened:
          7/30/2020
          Years in Business:
          5
          Business Started:
          8/22/2019
          Business Incorporated:
          8/27/2019
          Type of Entity:
          Limited Liability Company (LLC)
          Business Management
          • Mr. Natalie Walker, Business Manager
          • Ms. Jennifer Richardson, President
          Contact Information

          Principal

          • Mr. Natalie Walker, Business Manager
          • Ms. Jennifer Richardson, President

          Customer Contact

          • Mr. Natalie Walker, Business Manager
          • Ms. Jennifer Richardson, President
          Additional Business Information
          Advertising Review

          BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

            

          On 6/22/2022, BBB contacted Monster Moving, LLC regarding their claims on the website and requested they provide substantiate to meet BBB Code of Advertising.

           

          The business advertised the following on their [website/print ad/radio ad/commercial]:

            

            • “Our company is fully licensed, bonded, and insured with a stellar safety record!”
            • “Why Choose Us? Fully Licensed & Insured”

           

          The BBB was unable to located an active license with the Illinois Commerce Commission and Federal Motor Carrier Safety Administration. We requested licensing information from the business.

           

          BBB Code of Advertising states (in part):

           

           1. Basic Principles of the Code

          • 1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
            1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
            1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
            1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

             

          As of 7/19/2022, business has not responded to BBB emails or provided substantiation. 

           

          Serving Area
          • USA
          Referral Assistance
          • Illinois Commerce Commission
            160 N. LaSalle St.
            Chicago IL 60601
            Phone Number: (800) 524-0795
            http://www.icc.illinois.gov

          Contact Information

          2759 Old Higgins Rd

          Elk Grove Village, IL 60007-6422

          Visit Website
          (866) 826-1119

          Accreditation

          This business is not BBB Accredited

          Years in Business: 5

          BBB Rating

          F

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.