ComplaintsforHike Footwear
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Complaint Details
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Initial Complaint
10/25/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a pair of hiking boots on 10/14/24. I received them on 10/23 and emailed the company they did not fit and needed to return, I have not heard back from them, emails I"ve sent have been returned to me marked undeliverable. I 've called twice and waited on hold for 10 minutes and 15 minutes before hanging up. I will dispute the charge on my credit card if i don't receive the return label. I want a refund.Customer response
11/05/2024
Better Business Bureau:
The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.
Sincerely,
****** ****Initial Complaint
10/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered Hike shoes on July 23, 2024. They arrived 8/5 and the size was way too big and there was not enough support for my feet. I immediately sent an email requesting refund information. I sent emails 8/5 and 8/6, 8/24 and 8/25, 8/29 and 8/30. Today I got a response offering partial refund and I could keep the shoes or exchange them. I explained I just wanted to return them. They offered again for me to keep them or go to their website for refund. Now it is past the refund window. I explained I had been emailing since the shoes came in and they had offered exchange but now they are not willing to do anything.Initial Complaint
10/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a pair of shoes on line with a 100% money back guarantee. Now when I call this company, I am put on hold. I waited two hours to be connected, bit I think I could wait two days and no one would answer the phone. All I want to do is mail back the product, unused, for a full refund.Initial Complaint
10/17/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My mom has chemo induced neuropathy especially prevalent in her feet. We heard good things about hike footwear from local sources. We researched their products and their return policy. Upon finding that their shoes were returnable with paying just the shipping fees to return we felt it was a chance worth taking. Shipping wouldnt be too much to send back shoes that are known to be light weight. Upon receiving the shoes we found that the very thin soles didnt protect my moms feet enough and started the return process. We had to send an email to get the return approved. Already a red flag. Initially they offered for us to keep the shoes with 30% refund. My mom hasnt been working due to her situation. I have been missing work to help her. She still needs shoes and now were out money. They then offer 50% back and to send the shoes back anyways or to keep them. None of these are an appropriate solution especially when this is not the return policy described on their website. Their customer service was timely but less than helpful, and lacks compassion.Initial Complaint
10/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 8/30 I ordered 2 pair of shoes from HIKE FOOTWEAR. They were too small. I requested to return and HIKE asked if I would like to exchange for a larger size. I agreed to the exchange. The exchanged pair were also too small. I requested a refund. **** claims now that once an exchange has been processed, their system is unable to process a refund. NO WHERE in our email exchange did HIKE claim that the shoes would be unreturnable until after they processed the exchange for a replacement. I have attached a PDF with the email exchange and HIKE's return policy, both of which do not make any statement as to you are unable to return items that do not fit if they have been exchanged.Initial Complaint
10/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a pair of shoes off website which indicates you can get refund if not happy with product. Did not like quality of shoes when arrived and did not fit well so sent an email saying requesting information on how to process a return. They did respond one time and said they needed to know why I was not happy with product before proceeding. I responded and they never responded back (even after 6 emails over period of 2 months I got no response).Initial Complaint
10/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 30th we placed two orders, #****** for $159.90 and # ****** for $95.84. I was assured there was 100% money back guarantee. I called several times to return the items with no response, finally I was told I had to ship them back to ***** to get my money back. I filed a complaint with my credit card. I'm 76, my daughter called & was offered 50% refund without having to ship the items back to *****, which we accepted. We were told we had to remove the credit card dispute and we would be refunded our 50% as soon as it was done. We have sent them proof several times showing the dispute was removed on 8/22 and we were charged the full $255.74. They refuse to refund the money, say the credit dispute is still on file and they didn't get paid. This company has done nothing but lie to us, refuse to help. I have requested supervisors to call several times, with no response back. If I knew I had to ship the items back to ***** for the 100% money back guarantee I would not have purchased the items. I even said I would accept the 50% and removed the dispute to accept have of the responsibility. Now I want my full 100% back, I will ship the unused items back to someone in the *** to get my full refund as promised. This is the worst customer service I have ever worked with. PLEASE help, I am on a fixed income, my doctor has told me this shoe is dangerous for me to wear, unlike their sales team that assured me it would work with my medical conditions.Initial Complaint
10/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased item and returned as instructed **** with tracking number and details, emails were sent, never received correspondence other than initial approval. I did get 1 email from ***** asking if I wanted to keep shoes and only receive 50% refund which I emailed back and said no merchandise should be there and to please get back to meInitial Complaint
09/24/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hike footwear advertises a 30 day, no question asked return policy. All I want to do is return the shoes, but they wont provide me with the information I need to return the shoes.Initial Complaint
09/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed original order and received few days later. Sizes are not true to size. 7.5 almost fit my friend who wears size 9. I was sent replacement. One shoe fits, the other doesn't. Also on inside of the big shoe is left undone and hurts top of my foot. Shoes are clearly not same size. I have been going back and forth about the replacement that was sent. This company is wasting time. I sent them another picture of shoes from the bottom and then submitted to you. I expect they will keep asking for more information and jerking me around. I order shoes online all the time and never had this issue.
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Customer Complaints Summary
16 total complaints in the last 3 years.
16 complaints closed in the last 12 months.