ComplaintsforSubway
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Complaint Details
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Initial Complaint
07/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unresolved
On July 13, 2023, I visited the Subway location in ******, **. I previously was sent (by mail) coupons for Subway sandwiches. I brought a coupon that indicated I could receive a footlong sandwich for $6.99. Certain sandwiches were excluded from the promotion. I ordered a sandwich that was NOT excluded. Prior to ordering I asked the representative at the order counter if I could use the coupon on the sandwich I wanted. That person said yes I could. When I went to pay for the sandwich the representative at the register declined to accept the coupon. I then told them I didn't want it and ordered something else. This is classic bait and switch and a deceptive business practice. I submitted a complaint online with Subway corporate. Subsequently the franchise owner in ****** contacted me via email and advised they've opted out of certain coupon promotions. I find this entire situation to be completely unacceptable especially since I specifically asked, when ordering, if the coupon could be applied.Customer response
09/11/2023
Complaint: 20320993 Click here to view the original complaint details.
I am rejecting this response because: Franchise owner did not address my concerns about coupon mailers or how the staff treated the situation in-store.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.