ComplaintsforGrtiok
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Complaint Details
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Initial Complaint
09/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I ordered a Lego set back in May 2022. I was sent a pair of socks. I have been back and forth with this company since May about my item being sent and it has yet to be delivered. I keep getting updates about an attempted delivery. However no delivery has ever been attempted as there is someone home all day long. Upon asking for a refund I was told: Hello there Refund, we will only refund 60% of the original price to you, we will retain the cost of goods and shipping When placing an order, we will charge you some bank fees. Please understand that thank you very much How can they legally retain money for product and shipping when I NEVER received a darn thing?Initial Complaint
07/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a product that they advertised such as a greenhouse. The product took over ***** days to arrive and when it did the item was incorrect. I ordered a greenhouse 7' x 8' x 9' in size and received a oven mitt. The company said that their employee sent the wrong item. I asked for the correct item to be delivered or a full refund. The company is not able to send me the correct item and now wants to keep some of my money for wrong item costs. The person responding to my complaint barely speaks English it seems like or is a child.Initial Complaint
07/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Grtiok business is a scam I payed ***** for a Indominous Lego set. I received a cheap nylon jacket. 1 month after initial ordering. After contact the business or scammer offered to resend the product the product than got lost on some bogus tracking website. The business was recontacted with a request for refund and the stated only 60% would be sent back because of their cost to ship and restock. Ripoff and a scam they should be taken off the internet.Initial Complaint
06/13/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered an item and it arrived but wasn't what i payed for. Please check order receipt
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.