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Complaint Details
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Initial Complaint
08/27/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I've been receiving fertility care with VIOS/Kindbody since 2021. Last year I was going in for egg retrieval and paid for additional services to optimize egg quality/fertilization and unfortunetly I wasn't able to get any viable eggs. I've been having a credit of $900 since October of 2023 and to this date I have been unsuccessful to obtain my refund. They told me it would **** *-8 weeks to provide me with a refund. Then I was told that I had to wait for all my insurance claims to get processed and paid in order for them to release my refund money. Kindbody did confirm that all claims have been processed and paid. About two months ago I received a portal message about wanting to issue a credit on the credit card I used to pay for services. I told them that the card was no longer active and to issue a check. To this day, they have been radio silent. No acknowledgement of my portal message and calls to the office and get ticket issued with escalation. I keep getting told that the standard turn around time is ***** hours. I've been calling every other day or once a week to get a follow-up unsuccessfully.Business response
09/26/2024
To whoever it may concern,I was able to take a look at your records and confirm a refund is due. I have escalated to our finance team and they will be sending a check to you as soon as possible. Processing usually takes 3-4 weeks.Please accept our apologies for any miscommunication.Regards,Initial Complaint
09/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Vios fertility is a center to help couples conceive a child through Ivf. I had Embroyo frozen to have a child through surrogacy. I had a young lady who was willing to help us have the child because I had removed my uterus due to cancer I couldnt carry my own child. When this surrogate went in for her routine to see if she was a candidate the agency wanted my credit card, they insisted I pay. Without even informing me that the candidate was heavy her weight was high and she was not a good candidate to begin with they did blood work and uterus check and charged me 2265$ because they said I gave them authorization by putting my info in the data but if she was over weight why run tests to charge me and make money off of me. Than she was my surrogate that I had., the agency did not match us but they charged me 1250$ for that and another 500$ for another ultrasound of the uterus. They keep sending me bills, they have not done anything other than trying to me a quick money off of a person who is just trying to have a baby. They do answer any of my emails and portal. The nurses are rude when trying to figure stuff out and the billing department said they would get back to me they never did. Very unprofessional place just wanting to make 5k quick off of us! I have done this journey before at another agency and they very very professional and my dr had retired but this vios/body kind very disappointed at how they run a business. They just want to take people money. I really need someone to help me with this situation they shouldve never charged me 4000$ and they charged my credit card already for 2265$ just to tell us my candidate was overweight, bmi was high. They shouldve just consultant us about that not run more tests knowing that she was not a right candidate. I want this waived and not hurt my credit!!!! I uploaded the screen shots of the bill for 3500$ and there is another one on the way for 500$.The email saying pay asap! Pushing us Thank you. *******************************
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