ComplaintsforAudi Exchange

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On JANUARY 26, 2024, the car was brought to Audi Exchange for oil and filter change and a multi-point inspection, especially because the manufacturer warranty was expiring on January 31, 2024. All needed repairs found would still be covered by ***** the car manufacturer.Attached is the inspection Jan. 2024 report showing that the Shocks/Struts and suspension components were green, requiring no attention. This inspection was most likely shoddy, if done at all.On 08/19/24 the car was found leaking coolant on our house garage floor. The car was towed to Audi Exchange. The water pump was fund defective along with broken engine mounts and broken rusted rear suspension springs.A water pump can break without much warning. I accept that.It is unlikely that the engine mounts and the rear springs could have rusted to the point of breaking with no signs of wear and tear on inspection. Only ****************************************** this garage-kept suburban SUV, with a perfectly documented maintenance record at Audi Exchange.This negligence of the inspecting technician ended up costing me the replacement of the engine mounts and back springs; a total of $6716.56.It should also be noted that the work was authorized around 10:00 AM and the car was ready for pick-up by 5:00 PM, about seven hours. I was charged a total of $6415.00 for labor at a rate of $329.00 per hour or 19.5 hours of total labor. Price gouging is not an overstatement.

  Business response

  08/26/2024

  This vehicle was inspected on January 26th and no issues were found at that time. The inspection was absolutely performed and the customer received a video after the inspection. Almost seven months later, the customer experienced an issue that wasn't present at the time of their previous service. We are not able to predict when parts may fail in the future, we are only able to evaluate them in their current state when they are in front of our eyes, which is what we did in January. We cannot replace parts under warranty that are not currently in a state of concern, that would be fraud and that is what this customer was asking us to do by wanting us to preemptively replace parts under warranty. We have attached the estimate here that the customer approved for the work that we completed. 

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2021 *** X3 with ****** miles seemingly in excellent condition. The carfax report only indicated regular maintenance performed on this vehicle which seemed to align with regular service intervals. Within 1 week of purchase, indicator light came on saying oil was 1 quart low. I called back to Audi to express my disgust that the vehicle should have underwent an oil change before I purchased it and was blown off by *** as this is typical because the car was German. I immediately took the car to *** Orland to have an oil service performed on the car and that was the end of it. Needless to say, after messages of low oil and 6 service visits later, I've been told I need a new motor at the tune of about $20k. There is NO WAY the service team could not know there was a huge problem with this vehicle. The Carfax report was not true -- prior service repair shop told me that car had problems and that was why the previous owner got rid of it. I AM OUTRAGED to say the least that Audi Exchange would knowingly sell a vehicle that was straight garbage. Only problem was they didn't set the sales price to reflect the car would need repairs. The manager assured me the service team carefully selects vehicles for purchase to ensure customer satisfaction. That could not be farther from the truth.

  Business response

  07/19/2024

  This customer was not aware that their extended warranty they purchased from us could pay for this issue. We reached out to the warranty provider on their behalf and the warranty provider is going to pay for the issue to be repaired. 

   

  Regards, 

  
  

  ***************************

  Semersky Enterprises, Inc.

  Audi Exchange | Audi Exchange St. ******* | Audi Exchange Kirkwood | Chevy Exchange | Porsche Exchange

   

  Customer response

  08/01/2024

   
  Complaint: 21816494
  
  I am rejecting this response because:
  I understand the business did not respond to my complaint.  They did text me to say I had an extended warranty, which is true.  However, it does not excuse the fact that they KNEW this car was in bad shape when they sold it to me.  BUYERS BEWARE when purchasing any vehicles from AUDI EXCHANGE.  I WILL NEVER GO BACK and shame on them for not having the decency to respond to this complaint.
  Sincerely,
  
  ***********************

  Business response

  08/12/2024

  We do a through inspection by extensively trained mechanics on every car before we put it on our lot for sale. The problem you experienced didn't happen immediately after pulling out of our lot, and there is simply no way for us to protect against issues that a used vehicle may experience later on in it's life. While we feel bad that your vehicle developed a problem later on, however stating that we knew about this issue somehow in advance of it happening is categorically false. We did everything we could to inform you of the terms of your extended warranty in order to help you get reimbursed for your expenses. 

• Initial Complaint

  05/20/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My Audi e-from has 3 serious recalls including battery overheating with no type of solution to fix these problems. Was told my motor cracked and there is no motor to my electric vehicle. Car was dirty after 3 months of not having my car since it was at the dealership. No type of new warranty, considering that the car was having all of these problems. That cannot be resolved.

  Customer response

  05/21/2024

  The car was originally sent in at the end of February 2024 at *************. Was told in March 2024 that the motor was cracked but was just informed on 5/20/24 that the car has no motor from Audi customer care. Was informed the car has 3 recalls none of them can be fixed . Accept for one that can possibly be fixed in *** Nuys Audi. But they dont have a loaner. My car can overheat and cant be completely charged from what I was told from Audi customer care on 5/20/24.

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  in 2018 we bought a 2015 audi q3 for $30k.in 2021, at 74k miles, we had what we were told was a timing chain issue. upon repair, we were told that we needed a new engine and given a bill for $10k. being that the car had such low mileage we asked audi to look into it, they said that the would cover 80% of the bill and give us a NEW (we were told several times "NEW") engine. we paid roughly $3k, and told that the NEW engine had a 10kmiles/1 year warranty.two months later a cylinder head breaks, on the "NEW" engine they gave us, we get a bill for almost $6k, which we paid-- the sticker shock of the repair blinded us from the fact that the repair should have been covered by the warranty.in the next several years we had several repairs here and there.a year ago after being deceived on another matter, decided that we would find a mechanic for further maintenance.my new mechanic did a full inspection, and after i had informed him of the above mentioned vehicle history, put a camera into the engine block. it revealed that **** did not in fact give us a new engine, but in his estimation one as old or older than the one we had, with significant wear and scoring in the cylinders. since then we have been keeping the car on life support with various repairs, totaling several thousand dollars.one of the issues we have been dealing with has been engine oil consumption- so much that as i write you this now the car has very little life left and only at about 120k miles. my mechanic has all the evidence of this, and is on our side here to help in any way he can.we spent the extra money in 2018 on a car like an audi believing it to be of a higher mechanical standard than others, and hoped to keep this car well into the 200k range.i drive this car for uber currently as my only form of employment, we have been having extreme financial hardships lately and currently cannot afford a new car of any kind at the moment.we have all pertinent paperwork.car is long paid off.

  Business response

  05/15/2024

  Good Day,
  
  I have reviewed the service file for this vehicle *****************, May 10th 2022 repair order number ****** at the mileage of ****** the vehicle came in with a concern not running smooth, upon diagnosis it was determined that an upper timing chain guide had failed which caused the timing to be off. Audi of America was contacted and after reviewing the history Audi offered to cover 75 percent of the repair leaving the customer with 25 percent. Audi had us pull the oil pan to inspect for debris which nothing was found so we proceeded to replace the timing chain and related parts (we did not replace the engine and never was that suggested). The vehicle returned August 16th repair order number ****** at ****** miles towed in with a check engine light on and the engine shaking, we found that a valve spring broke in the cylinder head on cylinder number 2 intake valve side. The camshafts removed to replace the valve spring and reassembled. 
  
  The vehicle has come in 3 times in early 2023 for a battery, a tire and an oil sensor that failed, the last repair order was ****** February 9th 2023 at ****** miles. I have no documentation of suggesting that there would be a new engine installed at any time, we have followed proper processs and procedures in addition to getting assistance from Audi of America on the timing chain replacement. The customer has indicated the vehicle has approximately ******* miles on it and they have continued to service it and repair the vehicle at different locations, the concern with oil consumption is not uncommon as an engine wears it can be more susceptible to using oil, this is considered wear and tear. We can provide all the documentation and repair orders to clearly show everything we recommended, and performed with the assistance as well from Audi.
  
  
  Sincerely,
  
  *****************
  Service and Parts Director
  The Audi Exchange   

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took possession of my 2023 Z06 CONVERTIBLE Corvette on Feb 18th at 230am. Took the car today, 2/21/24 to be looked over and was called to tell me my rear rotors need to be replaced. The car only had 1625 miles on it.I was told the car was fully serviced and car fax states was given 5k service. Yet the rear rotors need to be replaced. Dealership refuses to take any accountability. I based my decision on this car from what was posted on website, the pictures the Dealership sent me and the Dealership saying the car was impeccable.

  Business response

  02/28/2024

  This customer asked for a full refund in their compliant. We offered to pick the vehicle up and refund him but he refused the offer. 

  Customer response

  02/29/2024

   
  Complaint: 21327861
  
  I am rejecting this response because:
  This car is very limited, we already shipped it across numerous states.   I made this comment due to refusal to pay for the rear rotors to be fixed.  Now the car is not under warranty as well.  Just cut me a check new rotors and compensate me for the vehicle being sold with no manufacturer warranty. 
  Sincerely,
  
  ***********************************

  Business response

  02/29/2024

  I reached out to a Chevrolet dealership on your behalf and they stated the vehicle did have a valid warranty. Brake rotors are just not valid for replacement under warranty because they are a wear item, just like tires. 

  Customer response

  02/29/2024

   
  Complaint: 21327861
  
  I am rejecting this response because: the rotors only have 1625 miles on them and clearly there was something wrong as the front ones were replaced.   I have a case number with Chevrolet stating the warranty is voided.
  
  Sincerely,
  
  ***********************************

  Business response

  04/12/2024

  We offered a full refund at the beginning of our interaction with the client, but he didnt want to return the car. The attached carfax report on the vehicle is now showing that it is totaled. It appears like the client might have already crashed the vehicle when he filed the compliant, and thats why he didnt accept our offer for a full refund if he returned the vehicle.

   

  Regards, 

  
  

  ***************************

   

  Audi Exchange

  A Division of Semersky Enterprises, Inc.

  ***********************

  *************, IL 60035

  Tel.: ************

  Email: ****************************

  Web: audiexchange.com

  Customer response

  04/12/2024

   
  Complaint: 21327861
  
  I am rejecting this response because:
  The car I purchased was sold to me with no manufacturer warranty thus I overpaid for the vehicle.  I attempted to trade the car in and was offered a significant amount less due to the fact the car had no manufacturer warranty.  The car being totaled is irrelevant and not the fault of us.  You all have strung me along for months.  I supplied you all with pages of documents, warranty paperwork, letters from ************** executive office, the invoice showing the warranty was no good and no matter what was sent in was never good enough.  You response saying you offered to take the car back is accurate and at that time it was unclear about the warranty.  That's why I stated no, and we would prefer to keep the car but at a discounted price for a car that was sold 15k over msrp with no WARRANTY-
  Sincerely,

  ***********************************

  Business response

  05/21/2024

  We offered this customer a complete refund on the vehicle if they would return the vehicle to us, and they said they didnt want to do that. They were trying to get money from us because they claimed the vehicle didnt have a warranty, even though we reached out to GM corporate and our Chevy dealership and both confirmed that the vehicle did still have a warranty. We later found out that they had totaled the car and thats why he didnt want to return it to us. Attached is a copy of the Carfax showing that it has been totaled, as well as pictures of the totaled car.  

   

  Thank you, 

  
  

  ***************************

   

  Audi Exchange

  A Division of Semersky Enterprises, Inc.

  ***********************

  *************, IL 60035

  Tel.: ************

  Email: ****************************

  Web: audiexchange.com

  Customer response

  05/21/2024

   
  Complaint: 21327861
  
  I am rejecting this response because I submitted to you all letters from the **************** stating the car was out of warranty due to the owner selling the vehicle prior to the 6 months that was required BY GM.  I sent you all the warranty book information stating this, I submitted videos stating this and no matter what I sent you always wanted something more.  I believe you all knew this car had no warranty now and that why the price was under what every other dealer was selling similar cars for and kept prolonging the process.  You sold me a car with no manufacturer warranty which means it was over 30k more than it should have been. Stop acting like this complaint only started due to an accident that was not our fault.   You all have been nothing but unprofessional, rude and bad actors.  It's your responsibility to know what you are selling to provide accurate information to a person buying a 150k car.  Nobody would buy this car with no warranty and that's why it sat at your dealership for MONTHS when the average is 10 days for this car at this time to sell.  You all are liars and von artist, you even removed my post proving what I sharing here from your public reviews.   CROOKS!!!!!!
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was looking at purchasing an Audi. As I looked on their website I found the car. ***** called said he had the car and I needed to put down $5k..he calls me back after he got the deposit and said that car is sold and he can get me same car but in white. I was like ok. After 2 weeks he calls and said I have your car drove to ******* picked up car and has been having issues they picked it up twice. They basically said they cant do anything and now I have to go through Audi and BBB auto. I called to get my service records and purchase agreement and basically this ************* says they are working on it. Very condescending they do not call back when I leave messagesits a complete bait and switch dealership. I want my records and purchase agreement. They are very difficult to deal with. I am at my **** end.

  Business response

  11/02/2023

  We have sent the customer the documents that they requested in their message. When the vehicle last left our service facility it was functioning as designed. 

• Initial Complaint

  03/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau,I am writing to file a complaint against Audi Exchange located at ******************************************************************************. My name is ***********************, and I purchased a 2020 Chevrolet Camaro from them on February 22, 2022. I have attempted to resolve the issue with the dealer directly, but they have not provided a satisfactory resolution.The primary issue that I have with Audi Exchange is that they over-collected taxes from me in excess of $3000 and pocketed the money. I confirmed this with my state's DMV, and Audi Exchange has not provided detailed receipts of where the money went. Instead, they sent an aggressive letter that still does not fully account for the funds. This is a violation of the ******** Sales Finance Act, the ******** Consumer Fraud and Deceptive Business Practices Act, and the Truth in Lending Act.Furthermore, upon further review of my paperwork, I found other violations that violate state and federal consumer protection laws. Specifically, I was charged a License Title Fee of $737, which far exceeded the actual cost of ********** titling, which is only $40. Additionally, I was charged a documentary fee of $324, which should have been included in the advertised price, along with the cost of delivery ($1,500) as required by state and federal law.I attempted to contact Audi Exchange to resolve these issues, but their response has been inadequate. I would like to warn other potential customers to avoid this dealer and never use their financing. Their deceptive practices and failure to comply with state and federal laws are unacceptable.Thank you for your attention to this matter.Sincerely,***********************

  Business response

  04/04/2023

  We are currently working with our lawyer in regards to this customer. I've attached a copy of the letter our lawyer sent to the customer here. 

  Customer response

  04/12/2023

   
  Complaint: 19878027
  
  I am rejecting this response because:
  see attachment
  Sincerely,
  
  ***********************

  Business response

  04/12/2023

  I have correspondence from BBB saying this case was already closed due to the customer not responding on time. 

  Customer response

  04/16/2023

   
  Complaint: 19878027
  
  I am rejecting this response because:
  
  I did respond in time via email. This complaint should remain open.

  
  Sincerely,
  
  ***********************

  Business response

  04/18/2023

  We are working on this case with our lawyer, we have not further statement at this time. 

  Customer response

  04/19/2023

   
  Complaint: 19878027
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/14/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  The complaint is against an Audi dealership, Semersky Enterprises d/b/a the Audi Exchange located in Highland Park. I am a person of color and went in to purchase a new 2022 Audi e tron. Audi *** and its financial subsidiary VW Credit and ************** (https://www.audiusa.com/us/web/en/shopping-tools/special-offers.html#) had a fianc offer called the season of Audi sales event on the 2022 e tron at ****% with no money down published on their website. When I inquired about the offer, I was told by the dealer that my wife and I wont be eligible for that offer and the lowest rate they would offer is ****%. They didnt even run my credit or ask me about my income. All the dealers sales manager did was simply deny me access to the special rate loan by saying their dealership dont offer the ****% loan. I was told that I could apply for the loan at ****% or more OR pay cash if I wanted to buy the car. I ended up paying cash despite the offer being advertised on Audi *** website. I am also upset as I feel these actions by the dealer were racially motivated and discriminatory in nature. I was deeply embarrassed and felt violated. The sales manager was condescending, boorish, and arrogant. No one else from the dealership was willing to provide assistance. The incident took place on 12/11/2021. I have raised this issue directly with Audi ***. Their customer advocacy associate encouraged me to also file a complaint with BBB while they investigate the matter. One final thing The dealer arbitrarily charged above MSRP price for the car ($85,000 vs. MSRP of $80,420)

  Business response

  01/17/2022

  To Whom It May ****************** 12/11/2021, The Audi Exchange and primary buyer Marsela Kole along with co buyer Sameeran ***** came to an agreement on a cash purchase of a 22 New Audi ********************** records indicate that there was never a financing option discussed.  All our quote history in our database suggests cash quotes and one lease option.  For the month of December there was an APR rate available for ****% for a 60-month term for well qualified buyers. It would have been at no inconvenience to our organization to attempt to secure that rate if the clients would have filled out our fully transparent online credit application or simply asked us to submit a written credit application at our dealership.  Unfortunately, we do not base our business practices on he said she said, and we have no record of ever discussing financing options as all the quotes we worked out for these clients were cash quotes except for one lease option in which they declined and decided to pay cash.  Attached will be a purchase order agreement signed and dated by both the buyer and co buyer.   The Audi Brand Specialist ***** Olshanetska mistakenly did tell Mr. ***** in writing that they would receive 1K kWh in charging credit from Electrify America when the correct amount is 250 K kWh.  Mr. ***** has already reached out to Audi *** to file a complaint about this matter.  Our resolution to both Audi *** and The BBB is the following.  Electrify America ******** charging rate per kilowatt is .43 per kilowatt.  We are offering a check for $322.50 which will pay for the additional 750 hours we mistakenly promised.  We are reaching into our customer goodwill fund to pay the difference for our mistake in quoting the wrong amount.  We will mail the check to the address where the car is registered once we have a resolution.  
  
  
  Respectfully,
  
  
  *******************
  General Sales Manager
  Audi Exchange
  ************ Office
  ************************
  www.audiexchange.com
  
  

  Customer response

  01/18/2022

   
  Complaint: 16463474
  
  I am rejecting this response because: 

  
  

  *******************, I appreciate your response. However, the information you have provided are simply untrue. I had repeatedly asked your sales manager (****) about the Seasons of Audi Sales Event - financing offer and was multiple times that I dont qualify as the e-tron is not a part of the office. I even showed the Audi *** website offer terms to the e-tron ambassador and the sales manager but was dismissed. 

  
  

  Upon following up and receiving confirmation from Audi *** that the offer was indeed valid for e-trons, i took the time and effort to file a formal complaint with Audi ***, the Consumer **************************** the State AG's office, and the BBB. I would not waste time to do this if I was not 100% sure about what was communicated to me by your team. I felt that i was excluded because of my race clearly violating my rights under the FAIR Credit Act. I was not given the opportunity to even complete an application.

  
  

  For too long people of color and other minorities have dealt with discriminatory pricing and lending practices and this has to stop now. Even if no resolution is obtained in this matter and your team is unwilling to accept the very reasonable resolution terms I requested, I am going to ensure my voice is heard. I am not going to be silenced and want this to be in the public domain. Maybe down the road more people hear my story and are encouraged to come out of the woodwork and take the effort speak up against discrimination and racism no matter how frivolous the matter may appear. 

  
  

  Now Vic, since you brought up the other issue let me take a moment and enlighten you and the public about all the other issues I have had during the vehicle purchase process. There were 4 key broad issues. I am listing them below along with the current status / resolution

  
  

  1. ***orrect information on electric charging credits for Electrify America - Thank you for acknowledging the error and offering compensation of $322.5 which is the cost of 750KWh of charging. Providing pricing details for reference  

  
  

  2. TrueCare Trade in value was not honored. My Lexus trade in value, as presented by True Car, of $29,000 was rejected sight unseen. Audi Exchange provided a trade value of $27,500. I was told Truecar's valuation was incorrect and their reputation was smeared by saying they randomly provide such high estimates even though their program is a lot more robust.  I took up this matter with True Car / Employee Benefits Hub. Subsequently, your team created a vehicle valuation report  on 12/14 (after the sale) in order to cover bases and a number of random issues brought up. In the spirit of transparency, TrueCar *** Legal Team reviewed the matter and evidence I provided and are reimbursing me $1500. Issue is resolved by True Car / Employee Benefits Hub.

  
  

  3. Vehicle delivery issues - light scratches on the driver door which was called out to the e-tron brand ambassador during delivery. I was told they are grease marks and will go away. Since it was past the dealership closing time I said I would follow up on Monday 12/13 but when i did the issue was dismissed. - Note - the scratches indeed are minor but nonetheless No resolution has been offered yet

  
  

  4. Lack of transparency on pricing - randomly pricing over MSRP. Vehicle sticker was ****** but i was charged ****** sighting demand. While I acknowledge this is true, your team started with $10,000 above MSRP which i promptly rejected. I then received a call back saying it would be only $4,580 above MSRP. Again completely random, there was no price transparency. No resolution expected as, unfortunately, ******** does not have pricing transparency laws similar to ********** Vehicle Code Advertising Laws 11713(c) CVC. My objective is to speak up and take up this matter with my State Representative and ** **************** and drive change for better consumer protection. 

  
  

  
  

  I will end by saying that this was the worst experience i have ever had. Your sales manager was arrogant, condescending and boorish. The only reason i ended up buying the car was due to the fact that my wife was 37 weeks pregnant and we desperately needed the bigger car.

  
  

  I will also share that I would not have spent all this time to raise these issues with various agencies if your management team had just reached out and apologized for everything. I am fortunate to be financially well off and a simple acknowledgment of the issues and a bit of empathy would have gone a long way. Instead, your team continued to be dismissive and no effort whatsoever was made to remedy the situation. I know car salesman get a bad rep and this experience clearly underscores why. In hindsight i deeply regret doing business with Audi / Audi Exchange.  

  
  Sincerely,
  
  ***

  Business response

  01/24/2022

  To Whom It May Concern, 
  
  The Audi Exchange Highland Park is willing to go into our goodwill fund and mail a check for $500 to primary buyer *********************** along with co-buyer ******** Panda for an inconvenience we may have caused and to resolve this case. 
  
  Respectfully, 
  
  *******************

  Customer response

  01/25/2022

   
  Complaint: 16463474
  
  I am rejecting this response because:

  *******************, I appreciate your settlement offer. However, I think you are missing the point here. The $500 offer is insulting, infuriating, and continues to show how your team takes this matter lightly. The $500 or my requested settlement isn't going to move the needle financially. This is about principles and the fact that I was discriminated against in front of my pregnant wife. Your team has not even bothered to apologize but the whole fiasco. I am deeply upset that I wasn't allowed to apply for the Season of **** offer for no reason what so ever and forced to pay cash. 

  Now in your your previous response you said and I quote

  "Our records indicate that there was never a financing option discussed. All our quote history in our database suggests cash quotes and one lease option".

  You also said "Unfortunately, we do not base our business practices on he said she said, and we have no record of ever discussing financing options as all the quotes we worked out for these clients were cash quotes except for one lease option in which they declined and decided to pay cash."

  Your comments above insinuated that I was fabricating this and that I for some reason had all the time in the world to make baseless allegations against your dealership and also be crazy enough to this up with various agencies including the BBB, ************************************* AUDI ***, and the State AG's office. 

  Following your response, and upon urging of Ernika from AUDI ***, I was able to dig up documentary evidence. I have finance quotes for two other e-trons from the Audi Exchange. Please find attached the same. I reckon your team only searched your database for offers against the car i ended up buying vs the two other e-trons i was looking at. Remember the blue e-tron that i ended up buying only came available at the very last minute as another customer backed out of a deal.

  Now, You will see that the quotes clearly state the financing rate of ****% a whole 100 basis points above the ****% rate **** financial *** was offering. This clearly validates what i have been saying all along. Your sales team at both your locations, for whatever reason discriminated against me and refused to offer me the courtesy to apply for the Seasons of **** sales event. This despite me having an 800+ credit score and sound financial status. It would be one thing if **** rejected my credit application but to have your team not allow me to apply by quoting a significantly higher rate is outrageous. I recall the traumatic experience of desperately trying to convince your sales manager to allow me to apply for the Seasons of **** sales offer. He was dismissive, rude, argumentative and asked me to pay cash or he would sell to someone else. I had to deal with all this in front of my 37 week pregnant wife. 
  
  Now that i have documentary evidence as well I stand by my requested settlement which is to either apply for the ****% financing offer OR receive $2,500 cash settlement. I think this is more than fair and will allow me to move forward from this traumatic experience and violations of my rights under The Equal Credit Opportunity Act [ECOA], 15 U.S.C. 1691.

   

  Sincerely,
  

  *** Panda

  Business response

  02/02/2022

  The Manufacturer's Suggested Retail Price of the car was $80,470.00.  We made an agreement with the clients of a fair market adjustment of $5530.00 over MSRP due the current vehicle shortage.  The Clients agreed and mentioned that they were employed by a company that works with a third party that qualifies them for a $500.00 rebate which we agreed and applied.  All of our clients are provided with documents and copies of every document signed by both the clients and the dealership representative.  Attached are the documents you requested.  Once again, The Audi Exchange is willing to cut a check back to *********************** & ******** Panda for the amount of $822.50 ($500 + $322.50 electrify america charging credit) to resolve this case.
  
  Respectfully, 
  
  *******************

  Customer response

  02/07/2022

   
  Complaint: 16463474
  
  I am rejecting this response because:

  Hello,

   

  I am writing in with regards to Complaint ID: ********. I noticed the business has responded on 2/2/2022 and their response is currently being reviewed by the BBB. 

   

  While no action is needed from me, I would like to the BBB team to know that the Business has not responded to the facts / questions in my response dated 1/25/2022 neither have they reviewed / responded to the documentary evidence provided by me on 1/25/2022.

   

  Could you please provide the information above to the BBB team working my complaint. 

   

  Thank you to the BBB team for everything you do for customer advocacy 

   

  Best,

  ***

  
  
  Sincerely,
  
  *** Panda

  Business response

  02/14/2022

  We spoke to the customer over the phone recently and resolved our issues. We are requesting that this case be closed. 

  Customer response

  02/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  *******************, (on copy) the General Sales Manager at the Audi Exchange reached out to me on my cellphone last Thursday (2/10/2022) and offered $2,600 to settle the dispute. I have accepted that offer. 

   

  Please update the complaint to reflect the same. I will let your office know once I receive the check from Audi Exchange so this complaint can be closed out. 

  Thanks again for all that you do for consumers across the country.

  
  
  Sincerely,
  
  *** Panda

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